Ordered on a Saturday expecting dispatch on Monday & delivery by Wednesday as we are N. Ireland postcode. Problem was no email confirmation of dispatch. No details of courier or tracking info. Also no... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Purchased some steel band from Superlec, and was totally satisfied with their processing and speed of order. Thank you
Company replied
Good prices. Can't give 5 because had to chase orders, but when speaking to their support team, who are great, they sort it straight away.
Company replied
Because I had a delivery date and package was not delivered. Phoned you up and you were so nice and understanding as it happened the delivery was left under next doors bay window but the help of your... See more
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Company details
Written by the company
Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.
Contact info
1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
- 01642266013
- sales@superlecdirect.com
- www.superlecdirect.com
4.2
Great
14K reviews
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Purchased some steel band from…
Purchased some steel band from Superlec, and was totally satisfied with their processing and speed of order. Thank you
4 June 2026
Reply from Superlec Direct
We're happy to hear you were satisfied with your order's processing and speed. Thanks for the review!
2nd time ordering not so good
2nd time ordering. Ordered items late Thursday night, so was expecting the delivery on Monday but didn’t arrive until Wednesday which was after the time I needed the items.
After sending emails had no response. Only calling them got through and the last was very helpful.
Hopefully this was a one off.
4 June 2026
It's good sometimes it's obvious you…
It's good sometimes it's obvious you don't have it in buuut hey well done
4 June 2026
Reply from Superlec Direct
Thanks for the review!
Reply from Superlec Direct
We are so pleased you found our pricing good and delivery quick.
Great price, poor delivery
Whilst the price is very competitive, delivery and communication regarding delivery is poor.
4 June 2026
Amazing service would recommend I had a…
Amazing service would recommend I had a tight space for a job ordered and the company went out there way so I received it earlier price was perfect service is perfect and delivery was on point would recommend to all
4 June 2026
Reply from Superlec Direct
We're so happy to hear we could accommodate your tight space and deliver your order early! We truly appreciate your kind words about our service and delivery. Thank you for recommending us!
I never received the product
4 June 2026
Yet to have anything other than a…
Yet to have anything other than a positive experience. Helpful & good communication.
4 June 2026
Reply from Superlec Direct
We are so glad to hear you've had such a positive experience and appreciate your kind words about our communication.
Poor order processing and customer service
My order was lost in your system due to an error on your part. After no confirmation of delivery after 4 days (when same day shipping was promised on your website) I called your customer non services and was unfortunately passed to Andrew who was the most condescending an work shy people I have ever spoken to. He did nothing but on another call Wendy sorted the issues for me an efficient, friendly and helpful manner and the cable arrived the next day allbeit 5 days from ordering.
4 June 2026
Been doing weekly orders,items out of…
Been doing weekly orders,items out of stock so holding on to in stock items until whole order is in,told 2 days for full order but hear nothing for a week so had to contact them to get instock items sent out,multiple delivery attempts as the driver wants a signature,now arranged to leave in safe place but been a pain as items required for jobs.good prices,shame about communication.
3 June 2026
Excellent service and communication
Excellent service and communication
Packaged well,Competitively priced and only had to spend £50 to get free delivery.
3 June 2026
Reply from Superlec Direct
We're so glad you had a positive experience with our service and communication! We appreciate your kind words about our packaging and pricing.
Having had a prompt response from…
Having had a prompt response from Alexie about the wrong items being sent I have now received no response to my last email a week ago
Regards
Gary
29 May 2026
Reply from Superlec Direct
Thanks for the five-star review!
Damaged and missing parts - no refund
Ordered 13 lengths of trunking with lids. Plus other parts. Many parts not delivered. Had to chase on multiple occasions for refund of undelivered parts. Of the 13 pieces of trunking - 10 had smashed up lids. 10 replacements lids were shipped out with zero packages. 7 of these being badly damaged. Demanded a refund and was promised one but it never materialised.
15 January 2026
Unprompted review
Reply from Superlec Direct
Thanks for the review!
Reply from Superlec Direct
We are so glad our team was helpful!
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