Fit is way too small, for the European market the measurement charts doesn't match the male body measurements. Availability of the biggest sizes is minimal and not all styles are made in... See more
Company replied
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Because I recieved an information on your website product fulfilled but had no information where the product is. Additional I do not like that you dont offer English on all websites. I think it should... See more
Stylish, with nice fitting and warm enough jacket. Good quality of outer material, the zipper and the seams looks strong enough. Haven't tested it in rain yet to know if it has water repellent ability... See more
fast delivery-but yes the size runs small i m normally 36 but got a 38 it fits me-but may not fit someone with bigger upper part. it seems to be warm jacket although i havent tried it below 7 degree... See more
Company replied
Company details
Written by the company
Met een avontuurlijke geest en het duurzaam vervaardigen van producten van hoogwaardige kwaliteit als inspiratie, is Superdry een spannend eigentijds merk dat vintage Americana en Japans-geïnspireerde graphics combineert met Britse stijl. De produkten worden gekenmerkt door stoffen van hoge kwaliteit, authentieke vintage wassingen, unieke details, toonaangevende handgetekende graphics en op maat gemaakte pasvormen. De basis waarop Superdry is gebouwd is stijl en dit wordt uitgedragen met vijf unieke stijlkeuzes/merken: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X en Performance Sport. Het is de ambitie van Superdry om in 2030 het meest duurzame beursgenoteerde modemerk ter wereld te zijn. In 2021 heeft Superdry talloze industriële onderscheidingen gewonnen, waaronder de 'Positive Change Award' bij de Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.nl
- www.superdry.nl
4.1
Great
40K reviews
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Reply from Superdry NL
Good afternoon.
We appreciate you taking the time to share your feedback. Please do keep an eye open in stores as well as online for our upcoming promotions. You are welcome to join our mailing list on our website https://www.superdry.nl/ to be kept up to date with up coming sales.
Kind regards
Superdry Customer Service
I was looking for a coat
Good customer service, but poor fitting facilities (no mirrors or in weird places).
2 November 2024
Reply from Superdry NL
Dear,
Thank you for your feedback.
At Superdry, we want to provide the best service to all our customers, which is why we love reading posts from happy customers.
How nice to hear that our in-store team helped you so well!
We hope you enjoy your new purchase. We will report the issue with the mirrors to our team so it can be looked at.
We appreciate the fact that you took the time to write a review.
Should you need any assistance in the future, you can always contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
All good
Fast delivery, good quality jacket, I love the details - the hood/material is very firm, so my neck won't be cold.
28 October 2024
Reply from Superdry NL
Hi Monika,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Fuji Faux Fur Hood Mid Length and the beanie/gloves.
We hope you enjoy wearing them :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Hi Tuba,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Hooded Microfibre Sports Puffer Jacket!
We hope you enjoy wearing the jacket!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Good afternoon.
We appreciate your positive feedback. We're glad you were satisfied with the quality of the product and the timely delivery.
Kind regards
Superdry Customer Service
Superb glad with the experience
Superb glad with the experience
The salesperson was so helpful.
I visited Utrecht centre branch, a very kind and experienced salesperson who was a university student helped me out.
I’ll definitely visit the branch again
21 October 2024
Reply from Superdry NL
Good afternoon.
We're thrilled to hear about your positive experience! It's wonderful to know that our salesperson in Utrecht provided you with such helpful and friendly service.
We strive to create a welcoming atmosphere where our customers feel valued and supported. We're delighted that you'll be visiting our branch again.
Kind regards
Superdry Customer Service
lovely jacket
fast delivery-but yes the size runs small i m normally 36 but got a 38 it fits me-but may not fit someone with bigger upper part. it seems to be warm jacket although i havent tried it below 7 degrees yet. also i like the hood its thick and warm and stays on the head while cycling either.
20 October 2024
Reply from Superdry NL
Good afternoon.
Thank you for your kind review and for sharing your experience with the jacket. We're glad to hear that you received your order quickly and that the jacket fits well.
We appreciate your feedback about the sizing and will take it into consideration for future product development.
We're also pleased to hear that you find the jacket warm and that the hood is functional for cycling. We hope you enjoy the jacket and stay warm this winter.
Kind regards
Superdry Customer Service
Reply from Superdry NL
Good afternoon.
We're glad to hear you received your product quickly and are happy with it.
Kind regards
Superdry Customer Service
Workers very helpful
Workers very helpful. Women help me order jassen, because at shop they didn't has my size. I appreciate it. Thank you very much. Jassen very pretty.
14 October 2024
Reply from Superdry NL
Good afternoon.
We're so glad to hear about your positive experience. It's wonderful that our team was able to assist you in finding the perfect jacket.
We appreciate your kind words and are happy you enjoyed your purchase.
Kind regards
Superdry Customer Service
Reply from Superdry NL
Hi Ronald,
Bedankt voor uw feedback.
Bij Superdry willen we graag al onze klanten een hele positieve ervaring geven, en daarom zijn we erg blij dat u zo tevreden bent met de Hooded City Graphic Puffer Jacket!
Wij wensen u veel draag plezier toe :)
Bedankt dat u de tijd heeft genomen een review te schrijven. We waarderen alle feedback.
Mocht u in de toekomst hulp nodig hebben, dan kunt u altijd contact met ons opnemen via livechat of via email klantenservice@superdry.com op werkdagen tussen 9-17.
Superdry Customer Care
Reply from Superdry NL
Good afternoon.
Thank you for your kind review!
We're thrilled to hear you're happy with the fit, material, and quick delivery. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards
Superdry Customer Service
The young female employee who worked…
The young female employee who worked there treated me kindly and with a smile, and I was able to try on clothes comfortably and buy them. The female employee personally found the right size for me. I would like to visit again.
17 October 2024
Reply from Superdry NL
Good afternoon.
We're so happy to hear about your positive experience!
It's wonderful to know that our employee was able to provide you with such excellent service. We strive to create a welcoming and comfortable environment for all our customers, and it's heartwarming to hear that you felt at ease trying on clothes and finding the perfect fit.
We hope to see you again soon!
Kind regards
Superdry Customer Service
Good quality and very warm
Perfect for the winter as this jersey is VERY warm with a soft inner layer.
4 October 2024
Reply from Superdry NL
Good afternoon.
Thank you for your kind review! We're thrilled to hear you're enjoying the warmth and comfort of our jersey.
We appreciate your feedback and are glad it's meeting your expectations.
Kind regards
Superdry Customer Service
Reply from Superdry NL
Hi Dragos,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Essential Borg Lined Zip Hoodie!
We hope you enjoy the item :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Hi Mirjam,
Bedankt voor uw feedback.
Bij Superdry willen we graag al onze klanten een hele positieve ervaring geven, en daarom zijn we erg blij dat u zo tevreden bent met de Hooded Spirit Sports Puffer Jacket!
Wij wensen u veel draag plezier toe.
Bedankt dat u de tijd heeft genomen een review te schrijven. We waarderen alle feedback.
Mocht u in de toekomst hulp nodig hebben, dan kunt u altijd contact met ons opnemen via livechat of via email klantenservice@superdry.com op werkdagen tussen 9-17.
Superdry Customer Care
Reply from Superdry NL
Hi Wara,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Retro Sherpa Jacket!
This is indeed a very nice jacket, I hope you have fun wearing it :)
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry NL
Hi Roger,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Essential Logo Zip Hoodie!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Nice items
Nice items. Unfortunately I'm 155cm and that's a problem with most of the pants. Couldn't fit in any I ordered. And if fitting was ok than altering was a problem.
Other items ordered like a sweater and a dress were perfect.
29 September 2024
Reply from Superdry NL
Dear Arun,
Thank you for your feedback.
At Superdry we want to provide a positive experience for all our customers, and so we are very sorry to hear that we did not meet your expectations in this case.
Sizes always vary per model, should it be a slimfit then we recommend going one size up if available and should it be oversized/relaxed fit then keep the same size or go 1 size down so it is slightly more fitted. If you are unsure about the size we have a size chart available on the website.
https://www.superdry.nl/helpcentrum/#/articles/maattabellen----6552a28d-2792-40bf-b717-0b02ee81a962
Our jeans do have different leg lengths but the trousers do not, my apologies.
If you are still in doubt about your size, you can always contact us at klantenservice@superdry.com and we will be able to help you.
I see that the return has now been processed. Unfortunately, the shipping costs were still outstanding, which I have now refunded to you immediately.
My apologies for the inconvenience.
Superdry Customer Care
Reply from Superdry NL
Beste Monique,
Bedankt dat u de tijd heeft genomen om ons feedback te geven.
Bij Superdry willen we graag dat u een geweldige ervaring heeft, en daarom zijn we erg blij dat alles zo vlot is verlopen.
Wij wensen u dan ook veel draag plezier toe van de Ripstop Padded Bomber Jacket!
Bedankt dat u de tijd heeft genomen een review te schrijven. We waarderen alle feedback.
Mocht u in de toekomst hulp nodig hebben, dan kunt u altijd contact met ons opnemen via livechat of via email klantenservice@superdry.com op werkdagen tussen 9-17.
Superdry Customer Care
Checkout process with iDeal messy
Checkout process with iDeal totally doesnt work. You get an error and later you realise the order got placed. Email confirmation comes after few hours. In the meantime you place another order and same story.
23 September 2024
Reply from Superdry NL
Hi Dijeesh,
Thank you for your review.
At Superdry, we do our best to give you a positive experience, which is why we are sorry to hear that we did not meet your expectations in this case.
I am sorry to hear there was a payment issue with Ideal, we are aware of this and our IT team are looking into the matter.
When the money has been taken off your account the order has come through correctly but when it gives the error the email can sadly enough take longer to arrive. We advise our customers to wait until you receive the email.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance or are unsure whether the order has gone through, please feel free to contact us via livechat or email on weekdays between 9-17.
Superdry Customer Care
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