Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
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had to wait a few days for it to arrive but the product itself is great quality and good/accurate fit. Would recommend this brand.
The webshop is easy to navigate & use & the Returns process is fair & made easy.
Sizing is not consistent across different products like sweat tops, jumpers & T-shirts...... a Med in a jumper does not equate to a Med in a sweat top. which means Returns & Re-Ordering.
My inittial order had a 10% discount applied, but this discount did not apply when I had to re-order the sizes I had to change to..... so I didn't bother with the order.
Excellent quality clothes and I love that organic cotton is available.
By getting proper sizes i got a large polo shirt and it was like a small fitting
My coat is fabulous 👌 👏 👍. Well made. Everyone compliments me on it . Arrived quickly and well worth the money
Ordered hoodie online from Superdry website, good deal,good quality and fast delivery
Thank you
Superdry sent the wrong size (not what I ordered). The return using barcode is good with no printing required. However, I'm left having to wait for the return and refund to fully process and then have to re-order which is a slow process where I'm left without the money or the product. If I buy it again I will be down double while I wait...for potentially the same issue to happen again.
Another comment is that the market for USA plastered across clothing is probably not what you think...perception of the USA across Ireland and across Europe is not that good lately. I would like to see more subtle/neutral clothing. Premium basics but with a bit more design flair, smarter look, and high quality. I was never a fan of the loud Japanese branding either and this USA stuff isn't good either. Swap out the USA for small superdry logos, minimal branding, or some local artwork.
The young woman that served me was gracious, I hadn't got my glasses with me. She helped me with my registration, and other matters that I was having difficulties with. At no stage was I made to feel rushed or a nuisance. She was knowledgeable and very helpful, along with your good products. Her professionalism made her stand out, great to see staff with a great manner and customer service skills in one so young.
I will be back.
Delivery was in a reasonable amount of time, and the product arrived in good condition.
It was very easy to order. Quality of clothes and very quick delivery.
Vouchers bought online cannot be used in store but no indication on voucher to this effect
Very quick delivery. The quality of the product is fantastic too. Great size, fit and material. Not too heavy material like lots of rugby tops out there and the fitting is super. Not too loose at all. Proper slim fitting top
Quick and easy way to purchase an item especially when you know the size will fit.
On sale too which was a bonus.
Exactly as advertised, great quality, quick and efficient delivery and tracking.
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