You have no instructions on how to do a reclamation on goods. The hoodie’s necline was so tight I can hardly get it on. Clearly not welI designed product. I would have kept it otherwise. And now I ha... See more
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In these days it is ridiculous that customer needs to pay for return costs! Please revise how real webshops are running their business and learn something. Same stupidity applies to the need to print... See more
The delivery time was excellent as well as the quality of the products (as usually). When choosing the size I recommend to take one size bigger, especially if you are a Scandinavian
Returning product is a bit complicated process and it is customers responsibility to cover expences. This combined with partly google translator based website and emails with a broken language (finnis... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.fi
- www.superdry.fi
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Returns are not free
Returns are not free and this is somewhat hidden on the page. Site is not very good from technical point of view neither. I would suggest buying Superdry clothes from good retailers with adequate return policies and working pages.
10 June 2019
Unprompted review
Reply from Superdry FI
Hi Lauri,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Returning package costed me almost the…
Returning package costed me almost the same amount as a new shirt. Not satisfied as returns should be made free
9 June 2019
Unprompted review
Reply from Superdry FI
Hi Racheel,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Very nice jacket!
8 March 2019
Unprompted review
I didn`t get my money back
I didn`t get my money back, after returned product. And then even I didn`t answer my mssages. I am not gone use this company anymore.
6 March 2019
Unprompted review
The dress's material isn't comfortable…
The dress's material isn't comfortable to wear. Very itchy. The dress design is beautiful
6 March 2019
Unprompted review
Superb selection, good quality, nice prices :-)
Second time shopping online these products. Superb and good-looking selection, nice prices. Fast and accurate delivery, prompt and guick response to order. Cannot say anything else but recommend:-)
5 March 2019
Unprompted review
Fast and great
4 March 2019
Unprompted review
Thank you very much
Thank you very much, it's good service and free delivery and good quality, I hope more sal .
Thanks
26 February 2019
Unprompted review
I have been quite happy when buying…
I have been quite happy when buying from Superdry. It’s quite easy to see the product as they display also a video. I like that from the begging of the product you are searching from, you know if they have the size you are looking for or not. The shipping is quite fast.
9 February 2019
Unprompted review
It takes too long to delivery packets…
It takes too long to delivery packets trought Postnord. Upm was much faster.
5 February 2019
Unprompted review
Quick deliver and quality products.
4 February 2019
Unprompted review
Polarbear
Needed couple of t-shirts in the middle of winter. Quick delivery, righr sizes, i'm happy.
24 January 2019
Unprompted review
Shopping was good but delivery at…
Shopping was good but delivery at Finland was a little bit bad because delivery was done directly to home. Older delivery to pick-up locker was better way.
21 January 2019
Unprompted review
Great service
No postage fees and delivery straight to home and possibility to change deliverydate. Great service.
12 January 2019
Unprompted review
Normal product quality and fast free…
Normal product quality and fast free delivery, thanks!
Normaali tavaran laatu ja nopea, ilmainen toimitus, kiitos!
11 January 2019
Unprompted review
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