works fine! takes a bit longer to ship than what they promise, 5 days for me and not 3. and they change their prices all the time, which is quite annoying, however, just make sure to never buy anythin... See more
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Very happy with the fast delivery. Great quality, color is not as much contrast as online but still like it. Because it’s an oversized I ordered. S and a really is comfortable oversized. Was well... See more
I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether th... See more
I placed an order 24/12/2023. The current ETA on tracking states : Estimated Delivery latest 5th January 22:59:00. It's the 8th. It was collected by the courier on the 4th and there is no further info... See more
Company details
Written by the company
Inspirado por el espíritu aventurero y la creación de productos premium de forma sostenible, Superdry es una emocionante marca contemporánea que fusiona gráficos clásicos de inspiración americana y japonesa con un estilo británico. Se caracteriza por tejidos de calidad, un auténtico estilo vintage, detalles únicos, cortes a medida y gráficos dibujados a mano líderes a nivel mundial. Superdry se basa en el estilo y lo celebra a través de cinco opciones de estilo únicas: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X y la División Sport Performance. La ambición de Superdry es convertirse en la marca de moda cotizada más sostenible del planeta para 2030 y, en 2021, ganó numerosos premios en la industria, incluido el ‘Positive Change Award’ (Premio al cambio positivo) en los premios de moda sostenible Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.es
- www.superdry.es
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Quick delivery and excellent quality
Very poor customer service
I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether the order had gone through or not. They told me to check my bank account which I did and there was no payment so I reordered the jacket. The following day I had 2 orders for the same thing. Now one has to be returned, and I have to pay for it. Not happy at all.
nice military jacket
nice military jacket. fast delivery really happy with the experience
Hello,Please refund me.
Hello, in early December 2025, I purchased 6 items of clothing from Superdry (order number SUPERDRYES41114174). Two of the items were the wrong size, so I paid to return them. One was a ZIGZAG-BM with reference 974590780, returned on 09/12/2025, and the other was a ZIGZAG-BM with reference 974676885, returned on 15/12/2025. I received an email from you on December 24, 2025, stating that you had received the returns and were preparing to refund me, but I have not received the refund to this day. Today, I received a package from Superdry containing a pair of jeans with a note saying that it was not a Superdry item. However, this is not the item I returned to you. Your returns warehouse must have made a mistake; please check again. I have had a very bad online shopping experience, and I will not shop on your platform again until you refund me,and I hope to receive your reply as soon as possible.
My husband didn’t like the coat
My husband didn’t like the coat , we wanted to return , but it was very expansive
I haven't received my shipment yet
I haven't received my shipment yet. Superdry customer care is so pathetic and I am not even sure if one exists in reality. With so much effort, I still haven't been able to figure out OR connect with the customer care.
Unique, raw materials and design... super
Quality of the parts, disruptive design, price and durability... simply "Excellent"
I’ve never received the package even…
I’ve never received the package even though my address is correct !!
They are unreachable apart by a mail and still nothing as changed ..
disappointed .. no costumer service that works properly and they aren’t even able to find a address to post that
Easy, easy and easy.
Easy to buy, easy to find, easy to follow thru.
Great service with on-time delivery.
Best t-shirts
Those are one of the best t-shirts i ever have. The material and the model are perfect.
I didn’t receive my package
I didn’t receive my package, even though it was apparently delivered
I have not received my order
I have not received my order, it was never delivered, when I checked tracking number it says it returned to the seller....
The package never arrived
The package never arrived. Apparently it got lost before it even left the UK. We were given a refund but what we really wanted was the product.
Como siempre no decepciona
Como siempre no decepciona, me encanta el estilo easy going y correcto a la vez. Materiales y colores that don’t fade away. Great, I love it Superdry
Fast delivery and well informed about…
Fast delivery and well informed about where the package goes. Good website. I was searching for a specific product and I found it.
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