Superdry ES Reviews 

14,559
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

works fine! takes a bit longer to ship than what they promise, 5 days for me and not 3. and they change their prices all the time, which is quite annoying, however, just make sure to never buy anythin... See more

Rated 5 out of 5 stars

Very happy with the fast delivery. Great quality, color is not as much contrast as online but still like it. Because it’s an oversized I ordered. S and a really is comfortable oversized. Was well... See more

Rated 2 out of 5 stars

I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether th... See more

Rated 1 out of 5 stars

I placed an order 24/12/2023. The current ETA on tracking states : Estimated Delivery latest 5th January 22:59:00. It's the 8th. It was collected by the courier on the 4th and there is no further info... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspirado por el espíritu aventurero y la creación de productos premium de forma sostenible, Superdry es una emocionante marca contemporánea que fusiona gráficos clásicos de inspiración americana y japonesa con un estilo británico. Se caracteriza por tejidos de calidad, un auténtico estilo vintage, detalles únicos, cortes a medida y gráficos dibujados a mano líderes a nivel mundial. Superdry se basa en el estilo y lo celebra a través de cinco opciones de estilo únicas: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X y la División Sport Performance. La ambición de Superdry es convertirse en la marca de moda cotizada más sostenible del planeta para 2030 y, en 2021, ganó numerosos premios en la industria, incluido el ‘Positive Change Award’ (Premio al cambio positivo) en los premios de moda sostenible Draper's Sustainable Fashion Awards.


Contact info

3.1

Average

TrustScore 3 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(14,559)

521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very poor customer service

I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether the order had gone through or not. They told me to check my bank account which I did and there was no payment so I reordered the jacket. The following day I had 2 orders for the same thing. Now one has to be returned, and I have to pay for it. Not happy at all.

26 February 2026
Rated 1 out of 5 stars

Hello,Please refund me.

Hello, in early December 2025, I purchased 6 items of clothing from Superdry (order number SUPERDRYES41114174). Two of the items were the wrong size, so I paid to return them. One was a ZIGZAG-BM with reference 974590780, returned on 09/12/2025, and the other was a ZIGZAG-BM with reference 974676885, returned on 15/12/2025. I received an email from you on December 24, 2025, stating that you had received the returns and were preparing to refund me, but I have not received the refund to this day. Today, I received a package from Superdry containing a pair of jeans with a note saying that it was not a Superdry item. However, this is not the item I returned to you. Your returns warehouse must have made a mistake; please check again. I have had a very bad online shopping experience, and I will not shop on your platform again until you refund me,and I hope to receive your reply as soon as possible.

1 December 2025
Rated 1 out of 5 stars

I’ve never received the package even…

I’ve never received the package even though my address is correct !!
They are unreachable apart by a mail and still nothing as changed ..
disappointed .. no costumer service that works properly and they aren’t even able to find a address to post that

19 December 2025
Rated 1 out of 5 stars

The package never arrived

The package never arrived. Apparently it got lost before it even left the UK. We were given a refund but what we really wanted was the product.

4 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look