Superdry US Reviews 

30,510
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and durability of the garments, often noting that items last for years and receive compliments. Many also appreciate the stylish designs and comfort of the products. Furthermore, several consumers experienced quick delivery, with orders arriving faster than expected. However, some customers also noted significant issues with customer service, reporting difficulties in getting assistance or refunds. Many people experienced considerable delays or non-receipt of orders, with tracking information often unclear. Additionally, several reviewers found product sizing inconsistent or confusing, leading to returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, design, and comfort of... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of materials and... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast delivery and... See more

Customer service

Consumers find customer service to be a source of frustration and disappointment, with many reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

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3.4

All reviews

(30,510)

481 reviews in the last 12 months

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Rated 3 out of 5 stars

My son really like their clothes

My son really like their clothes. I think they are overpriced. He claims it's the quality. How much quality can they be? They are made in China. I find it obscene that what they paid someone pennies to make costs $75. 1,0000% markup really offends me. I mean the clothes are ok but...

3 February 2025
Rated 1 out of 5 stars

I received my order damaged

I received my order damaged. There was a complete button missing from my jacket that I purchased for over $200. I tried to reach out to super dry and of course I haven’t gotten no response and it has been over a week.

30 December 2025
Rated 5 out of 5 stars

Best Gift Ever!…

This was a gift my granddaughter loved it said favorite brand backpack as the back support is awesome and the color just fabulous

29 December 2025
Rated 1 out of 5 stars

They left the security tag attached

The coat took weeks to arrive, which is to be expected for overseas orders as we are in the US and it was being shipped from the UK from what I could gather. However, the coat arrived with the security tag still on. My son only had an old coat with holes in it to wear, and it’s been several weeks since an ongoing back-and-forth with customer service without anything being resolved. So now he has this new coat that he was gifted and he can’t wear it. And there are no superdry locations anywhere near us. They should have immediately issued a store credit or sent a new coat. The customer service has left us very frustrated and my son stuck in a too small coat with holes.

29 December 2025

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