superairjet.com Reviews 69

Very bad experience. Arrived at the airport on time for luggage drop and check-in, but apparently they rescheduled the flight to be earlier. They said they sent email and tried to call, but cannot proof these. Got no compensation for hotel.

4 times delaid flight, got only 1 information at the beginning about the first delation. In all about 10 hours delation. Delation across the full night and following day, no cost compensation for hotel rent at night or similar.
NEVER AGAIN, such a money greedy, unhelpful, customer ingnoring company. Look at other review sites and get you own understanding of this poorly executed branch of LION AIR.

2. Version complète en anglais

I am extremely disappointed with Super Air Jet.

My flight from Denpasar to Solo, originally scheduled at 10:00 AM, was suddenly rescheduled to 6:10 PM — more than 8 hours delay — only 3 days before departure.

No proper explanation was given, no real support, just a message asking if I “agree” with the change. But do I really have a choice?

This situation caused serious problems:

I lost almost a full day
I missed an important appointment at 2:00 PM
My hotel booking and travel plans were disrupted

This kind of last-minute change feels very unprofessional and gives the impression that flights are adjusted to fill planes, without considering passengers.

Before COVID, AirAsia provided much better service on similar routes, with reasonable delays and affordable prices.

Today, with the dominance of Lion Air, passengers seem to have very limited options, especially since even Garuda Indonesia does not operate direct flights on this route.

Despite high ticket prices (around 2.5 million IDR round trip), there is:

No reliability
No compensation
No real customer support

Reading other reviews, I am now concerned that the flight could be delayed again or even postponed to the next day, which would mean losing a hotel night and ruining our long-awaited vacation.

This experience has been very stressful and disappointing.

I would strongly advise avoiding this airline if you have any important schedule.

On time. Pramugari nya ramah. Landingnya soft. Perjalanan dari Samarinda ke Jogya.

My flight from Denpasar to was moved to an earlier time without any notification. Because of this, I missed my flight and all connecting flights.

I had to book new tickets myself, which led to significant extra costs, including new flights home and an additional hotel night.

Super Air Jet refers me to Travellink who I booked my flights with and Travellink refers me back to the airline. I have received no help, no clear answers, and no compensation.

I was told I would receive a full refund, but I have not received anything.

Very disappointing experience.

Flight IU641 from Samarinda to Surabaya was delayed by 4-6 hours, causing me to miss my international connection to Singapore. No proactive communication was given, and the ground staff provided no assistance for my missed flight. Avoid this airline if you have a connecting flight!!!! Even if you dont have a connecting flight i suggest you to avoid it at all costs . 🤬🤬🤬🤬🤬🤬🤬

We booked a flight from Medan to Banda Aceh Sumatra. The flight was cancelled without letting us know. We recognized at the check in. Obviously we did not get any compensation. It was possible to get a refund but we wanted to fly to Banda Aceh.

So we took a night in the airport hotel and took the flight on the next day. These flight was 3 hours delayed.
I mean it's cheap but very bad management. But I have to say the employees where friendly.

If you can avoid, I would recommend not to fly with Super air jet.

超爛超爛以後再也不要坐這航班飛機
Super air jet

I am very disappointed to have boarded this plane, the service was so bad and so very slow.

To much delay, not worth the pay at all

Waste of time, 2 times delayed.

7 hour delay on Jakarta - Bali flight on 12 Feb. First plane not serviceable. Board second plane. Sit, then deplane. Bedlam at counter. Do not support this rubbish airline.

My flight from Surabaya to Ternate was… drumroll… 8 hours late.
I woke up at 2:45 a.m. to get to the airport, only to end up waiting until around 14:00. I chose this airline because it was the only direct flight, but in reality it would have been faster to fly via Makassar with a different airline.
If you look at the flight history, this route is late almost every single time, usually by several hours. This is clearly not an exception — it’s how this airline operates.
Now, as I’m writing this review, I’m supposed to be boarding my return flight back to Surabaya. In reality, the plane that should take me there has only just left Surabaya and will arrive here in about three hours. That means the flight will be at least 3.5–4 hours late.
What makes this even worse: there is no information about the delay on the departures board at all. No announcement, no update, nothing. The only reason I know the flight is delayed is because I checked FlightRadar.
This experience fully confirms this airline’s reputation as Indonesia’s worst airline. Avoid at any cost.
I will never fly with this airline again.

If I could give a zero star, I would have. I came here at 4 pm. It’s 10 pm already, I am still here. Scammers. They gave out a compensation package around 12-15€ lol what a joke. It’s my second experience. I thought it was bad luck. But nope. AVOID this airline.

My flight from Soekarno Hatta to Lombok is delayed for more than 2 hours. On the departure screen, more than half of Super Air Jet flights have problems, either delayed or even canceled.
On top of that, the customer service at the boarding gate is also very bad. There was another flight which started boarding but the broadcast didn’t distinguish the two flights. Even the local Indonesians who were going to fly to Lombok, stood in a long line for more than 15 minutes before retreating to the chairs because they finally realized the onboarding was not for the flight to Lombok.

Absolutely disastrous. Avoid them if you can. Flight delayed multiple times, barely any information. Unclear if we’ll ever leave.

Worst airline in the world! Flight delayed more than 5 hours! With this reason we missed our flight back home! Scandalous!

First of all - you were only allowed 10 kg checked in luggage... For me that is basically carry on. Second - can only agree with other reviews delays in every step - even the check-in was ridiculously slow. Incoming flight was delayed by 10 minutes but then the delays were building up. Air plane was fully boarded still we were waiting more than 30 minutes for take off - then in total 1 h delayed. Arrived at Jakarta Airport and then it took 15 minutes before connecting to gate. And then an additional wait for the luggage for 30 minutes. Totally un-acceptable. My layover time in Jakarta (same terminal as my connecting flight) of 2 hours and 35 minutes was not enough. Almost missed my connecting flight. NEVER AGAIN! Do your self a favour and stay away from this Air line!

Terrible - flight delayed multiple times which meant we missed our connection. They even let passengers on who were on another flight which delayed us further. Avoid this airline if you can

What a nightmare, first flight was 1 1/2 hours late and the second was 2 1/ hours late. Never again, I left 3 hours between flights and it wasn’t enough. The staff are trained to play dumb and ignore you. The website is designed to ignore you . They damaged our luggage, and we missed our next plane, so I don’t know how to get my money back, they have No conscience to help you,