Productive conversation via livechat over a potentially difficult subject. I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat was helpful as they were able to read my email whilst on the chat But as I have no Internet I cannot upload the photos they need via internet chat
Company replied
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... See more
Company replied
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... See more
Company details
Information provided by various external sources
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contact info
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, United States
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very friendly and efficient service
Very friendly and efficient service
18 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Be specific
Very good and takes time to explain about every step needed
18 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
fault with my landline
I contacted Supanet to report a fault with my landline - i can only do this by webchat as I live in an area with absolutely no mobile coverage.
Lara talked me through the process and although she was unable to complete the usual checks as this caused the internet to drop out and this was my only means of communicating with the company we were able to arrange an appointment for an engineer to call. She was able to accommodate this with the only days I could be available and to arrange for me to be e-mailed with any updates.
I was very pleased with the outcome altogether.
17 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Within an hour of signing up
Within an hour of signing up, l lost money because l change my mind, feel Scammed.
What happened to Sales of Good and Services ACT?
15 January 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
The worst provider out there money…
The worst provider out there money money money that's all there interested in !!!! There equipment not working but want to charge delivery its there bloody equipment that's not working should be preplaced at no charge to customers, plus not cheap thirty one pounds . I'm out put up with it for years !!!!
15 January 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Hally at supanet solved my query
Hally at supanet solved my query in a fast and in a professional way.
8 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The chat facility worked quickly and…
The chat facility worked quickly and efficiently. The first contact was quick and the responses were helpful and practical. The operator showed she wanted to clarify the enquiry and treat it with concern and clarity.
6 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lara was very helpful
Lara was very helpful, she diagnosed my problem very quickly and sorted it quickly and efficiently to get me back online. Thank you very much Lara.
6 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Helpful and efficient agent
Helpful and efficient agent, minimal delay in response
6 January 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Definitely avoid this scam.
Definitely avoid this scam.. costumer services its like you chatting to a bot, charging for anything they like also even after your contract ends. When you call the number they provided you wait more than 30 mins and still no answer, sending a email no reply.. all they do it's take your money...
30 December 2024
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lovely lady great service happy new…
Lovely lady great service happy new year to all
26 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent service.
I am 85 years old and not up to date on today’s technology. Charlotte, who I spoke to today, was extremely helpful and patient and I am very grateful to her.
21 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Agent was efficient and calm and…
Agent was efficient and calm and reassured me.
20 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Issue resolved quickly
Used chat and did not wait long. Charlotte sorted my issue right away.
18 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Disconnection Assistance
Even though I'm not named on my fathers account, I knew what needed doing and Harriet helped me to the best of her ability in this scenario.
16 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Harriet listened had empathy and was…
Harriet listened had empathy and was efficient. Thankyou.
12 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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