Productive conversation via livechat over a potentially difficult subject. I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat was helpful as they were able to read my email whilst on the chat But as I have no Internet I cannot upload the photos they need via internet chat
Company replied
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... See more
Company replied
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... See more
Company details
Information provided by various external sources
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contact info
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, United States
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online chat
Used online chat to resolve email query. Received quick and helpful support from Lara
10 February 2026
Unprompted review
Reply from Supanet
Thank you, Steve, for the great feedback! We're glad you had a positive experience.
I would give more stars to start with…
I would give more stars to start with But it ended well with the confusion on routers I did get my money back which was a surprise but despite just a rem8nder to everyone who reads this PLEASE PLEASE KEEP YOUR ROUTERS AND SEND THEM BACK TAKE A PHOTO OR RECORD THIS ON YOUR PHONE AT THE POSTOFFICE SO YOU HAVE THE EVIDENCE A ND KEEP YOUR RECIEPTS APART FROM I WAS SATISFIED IT ALL GOT RESOLVED SO THANK YOU TO the manager who dealt with me me kind regards sharon
10 February 2026
Unprompted review
Reply from Supanet
Thank you for your feedback.
We’re pleased the matter was resolved, though we’re sorry for any confusion caused. We have requested your details through Trustpilot so we can review this further.
Efficient chat service.
I wanted to cancel my contract after 20+ years zs I am giving up my landline. Although it was difficult to get an answer by phoning the chat service was very efficient and Lara took me through the process easily.
9 February 2026
Unprompted review
Reply from Supanet
Thank you for your lovely review! We’re really glad Lara was able to make the process easy for you. We appreciate your 20+ years with us.
Password issues and change of mobile
I had password issues which were quickly resolved and my mobile updated by Lara. Great to talk to a human, please dont replace them AI cannot do much more than basic things.
9 February 2026
Unprompted review
Reply from Supanet
Thank you, Mr Tony, for the great feedback! We're glad you had a positive experience.
Scam artists , contact me 6 years after my account was closed saying I owe them money for unsecured internet box , was all returned and settled 6 years ago, what a joke
Scam company, 6 years after I finished with the company they send me a letter saying I owe money for unreturned equipment, it was sent back 6 year ago ,what u still expect me to have a recipe, total joke
9 February 2026
Unprompted review
Reply from Supanet
Thanks for sharing your feedback. I’ve requested your details through Trustpilot so we can locate your account and look into this further.
Use chat on line
After numerous emails I finally chatted on line and a new router is being sent which should solve the problem
7 February 2026
Unprompted review
Reply from Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Technical Support extremely good.
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on my telephones and a router only working intermittently.
Despite is valiant efforts he contacted Open Reach who are contracted to resolve such issues.
I was most grateful as he worked tirelessly in testing the connections etc. Thank you.
5 February 2026
Unprompted review
Reply from Supanet
Thank you, Margaret, for the great feedback! We're glad you had a positive experience.
Live chat customer service very good ,phone service very poor
Live chat customer service very good.
Prior to this tried phoning - advised 15 minute wait time, waited 55 minutes and still no one picked up - this phone wait till e unacceptable
5 February 2026
Unprompted review
Reply from Supanet
Thank you, Ruth, for the great feedback! We're glad you had a positive experience.
Dealt with matter raised
5 February 2026
Unprompted review
Reply from Supanet
Thank you, Joseph, for the great feedback! We're glad you had a positive experience.
Lara was very helpful with the spam…
Lara was very helpful with the spam email issues
2 February 2026
Unprompted review
Reply from Supanet
Thank you, Richard, for the great feedback! We're glad you had a positive experience.
Long Time Customer
I have been with Supanet for well over 25 years and always had good service, I can't fault them on anything. Better than all of your EE, Sky and Virgin.
2 February 2026
Unprompted review
Reply from Supanet
Thank you, Mr Alan Jones, for the great feedback! We're glad you had a positive experience.
Reply from Supanet
Thank you, Christian, for the great feedback! We're glad you had a positive experience.
Yes excellent agent was very pleased with the agent and…
Yes was very pleased with the agent and she was very helpful
31 January 2026
Unprompted review
Reply from Supanet
Thank you, Christine, for the great feedback! We're glad you had a positive experience.
Fast and simple to use
30 January 2026
Unprompted review
Reply from Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Lara was very helpful
Lara was very helpful, calm and assisted me with all my questions. Thank you Lara
29 January 2026
Unprompted review
Reply from Supanet
Thank you Akinola, for the great feedback!
kind and reassuring but problem…
kind and reassuring but problem referred to another dept
26 January 2026
Unprompted review
Reply from Supanet
Thank you Smith, for the great feedback!
The person was very patient
24 January 2026
Unprompted review
Reply from Supanet
Thank you Shirley, for the great feedback!
The person I spoke to her name was Lara…
The person I spoke to her name was Lara was very helpful and sorted out my problem
21 January 2026
Unprompted review
Reply from Supanet
Thank you Joan Wood, for the great feedback!
Quick and helpful replies.
21 January 2026
Unprompted review
Reply from Supanet
Thank you Elford, for the great feedback!
Chat bot support very responsive
Chat bot support very responsive. It rebooted my router which got me back on line quickly.
21 January 2026
Unprompted review
Reply from Supanet
Thank you Tony, for the great feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.