SupaGlazing Ltd. Reviews 258

Terrible experience with this company

For starters the start day of the job, we had a no show with no contact from the company, I had to chase it up myself, the follow up day arranged, another no show with no contact.
For first part of job (windows and rear patio door) fitters were great and efficient, but come Saturday after installation, the patio door couldn't be locked/closed. Admittedly by this point I was really unhappy, and the company didnt seem it appropriate to get this fixed immediately (by Monday) so another delay.
When it came to fitting front door (already ordered when salesman came) we'd asked for a door that youd need to have a key to open from outside, salesman told us he could do it, then upon further inspection of invoice he'd snuck on "if possible", our previous door was this way (due to previous break in and we explained this to the salesman). The door was then due to be installed on a Friday, another no show and myself having to contact them around 12 to find out what's going on, re booked for Monday, low and behold... same thing, no show and no call, I had to chase it up again. It turns out the door wasnt even ready to be picked up on the day we had booked in, and wouldnt actually be ready till following Tuesday, yet they still booked us in for Monday.
The next day the door arrives, wrong product, the locking mechanism we specifically asked for was not on the door, and by this point id had enough, I spoke to the company owner, he said it couldn't be done... he lied, because he somehow found the right locking mechanism to be installed, after the door had been installed. He then turned up himself to change the lock, unsuccessfully.
We finally got the door and the lock we ordered after weeks of stress, delays, no shows, wrong product, wrong installation

Wont be using this company again

Absolutely abysmal after care service, bay doors dropped considerably after fitting, no problem, no rush just give me a time and a place for someone to come out and fix it.
Friday - no one turned up after waiting all morning, phoned up, sorry our fault, how is monday morning, "You will be a priority"
Okay no problem, Monday comes, no one turns up, I phone them up to chase, the workers van has broken down.... okay getting annoyed now, im not free in the afternoon, but can do Tuesday.
All the Appolgies in the world, what ever, just please send someone tomorrow, agreed, first thing someone will be at your house, 10am, no sign, I phone up, the bloke allocated to us has gone to a job in Leeds instead of coming to our house... okay now what he is on his way and will be at your house at 2pm, turns up at half past and fixes thw dropped door
Wasted 3 days of my life waiting for these mugs.
They will promise to ring you back... they won't, like ever, not once
Lies, lies and more lies, when i became annoyed and gave Hassan some grief for messing me about, suddenly im the one causing problems, accusing me of phoning 50 times and he had bigger jobs on... the only times i phoned was during the intial issue, then chasing them up when work men didnt turn up

Speaking of which, the 0300 number obviously reroutes to one of 3 mobile numbers, so you have no consistency in customer service, be prepare to explain everything to 3 different people... who again will not phone you back
Oh he also accused me been a demanding customer at this point, i have 4 weeks off work, so i want uber flexible for an appointment, he chose to let me dowm 3 times, he chose the time and dates for people to.not show up

All there workers are sub contracters anyway, my advice, dont use them, any problems with fitting a completely different sub contractor will be coming out to fix your problem. So why not just go direct to someone?

Choose a company thats not run by disorganised clowns, who are happy to take your money but then not happy to easily resolve problems in a polite and construct8ve manner

Meetings of Creditors
SUPAGLAZING LIMITED
(Company Number: 01559083)
Registered Office: Uni, 10 Deacon Trading Centre, Knight Road, Strood ME2 2AU
Principal Trading Address: Uni, 10 Deacon Trading Centre, Knight Road, Strood ME2 2AU
Notice is hereby given, pursuant to Rule 15.8 of the Insolvency (England and Wales) Rules 2016 that the liquidator has summoned a general meeting of the Company's creditors for the purpose of NOTICE IS HEREBY GIVEN pursuant to Section 100 of the Insolvency Act 1986 and Rule 6.14 and 15.8 of the Insolvency Rules (England & Wales) 2016 ("the Rules") that a Virtual Meeting of the Creditors of the above named Company is being proposed by Katina Georgina Smith-Jones, the director of the company, in accordance with resolutions passed by the Board of Directors. The virtual meeting will be held at Time: 10:15am, on Date: 16 December 2024. A meeting of shareholders has been called and will be held prior to the virtual meeting of creditors to consider passing a resolution for voluntary winding up of the Company. A list of the names and addresses of the Company's creditors will be available for inspection free of charge at the offices of Libertas Associates Limited, 3 Chandlers House, Hampton Mews, 191-195 Sparrows Herne, Bushey,
Hertfordshire, WD23 1FL between 10.00am and 4.00pm on the two business days preceding the date of the creditors meeting. Any creditor entitled to attend and vote at this virtual meeting is entitled to do so either in person or by proxy. Creditors wishing to vote at the virtual meeting must (unless they are individual creditors attending in person) lodge their proxy with the convener before they may be used at the meeting. Unless there are exceptional circumstances, a creditor will not be entitled to vote unless his written statement of claim, (proof'), which clearly sets out the name and address of the creditor and the amount claimed, has been lodged and admitted for voting purposes. Proofs must be lodged by 4pm the business day before the meeting. Unless they surrender their security, secured creditors must give particulars of their security, the date when it was given and the estimated value at which it is assessed if they wish to vote at the meeting. The resolutions to be taken at the creditors' meeting may include the appointment by creditors of a liquidator, a resolution specifying the terms on which the Liquidator is to be remunerated, and the meeting may receive information about, or be called upon to approve, the costs of preparing the statement of affairs and convening the meeting. The meeting will be held on 16 December 2024, at 10:15.
In order to be entitled to vote at the meeting, creditors must lodge proxies and hitherto unlodged proofs with Nicholas Barnett at Unit 3, Chandler House, Bushey WD23 1FL by no later than 16:00 on 13 December 2024.
The liquidator will treat any debts of £1,000 or less as proved for the purposes of paying a dividend, unless creditors advise the liquidator that the amount of the debt is incorrect (in which case, proofs must be submitted) or that no debt is owed, also by 16:00 on 13 December 2024.
Any creditor who has opted out from receiving notices may nevertheless vote if the creditor provides a proof by 16:00 on 13 December 2024.
For further details, please contact: Nicholas Barnett (9731), Libertas Associates Limited, Unit 3, Chandler House, Bushey WD23 1FL, Telephone:

Gone bust £5,000 deposit down the drain, the salesman was nice but wait to see if I get anything back! Gutted!

I had a mixed experience with SupaGlazing Ltd. Initially, the process of getting new windows installed seemed promising, as the communication was efficient and the staff were friendly. There was a small hiccup with a detail during the installation, but it was promptly resolved. However, on the morning of the fitting, the team was delayed, and although they managed to complete the job, there were issues with the finish, which required follow-up. Despite these challenges, the company addressed the problems, though the overall inconvenience affected my experience. I appreciate their effort to rectify the situation but believe there is room for improvement in their service reliability. 3 stars.

Not the only person to have been caught out I know. I paid a £2700 deposit on 2nd November. Last communication with the company was last week confirming fitting for today. No fitters arrived and I find out that the closed down. Answerphone on in the office. Sales person not responding to messages. Website taken down.

They appear to have done a runner and folded. It was really nice of them to take a £2000 deposit for a job for me with clearly no intent of even starting. Main phones to answer , mobiles disconnected and website deactivated so they clearly had it planned just to rub salt in . I dare say I am not the only one. Anyone care to bet that a company with a similar name starts up shortly from the same location.

We have been regular customers over many years of Supaglazing and decided to have a new window to a shower room installed from the initial deposit to the final installation went reasonably smoothly apart from a detail not observed on the first install but this was quickly remedied and final payment made communication was efficient with the main office and Colin the builder excelled as a company representative 5⭐️⭐️⭐️⭐️⭐️

I don't normally leave Reviews as a lot of people just put lies. But after deciding to have new windows fitted and contacting several companies, Steve from Supaglazing came round and was totally honest and answered all our questions. We went ahead and today was the big day. Lovely helpful fitting team, clean and tidy, but do drink a lot of coffee 😁 The office girls have kept me updated with every step, Lovely friendly team of people. A long standing company who still deliver a first rate product and service. Thank-you Supa.

This was the worst experience I’ve ever had. I have had lots of work done in my home and thankfully this has been the only negative outcome- but want to warn others.

The salesman was very kind, but I did have to chase quotes, which should have been my warning maybe!

It was all booked in, and on the morning of fitting (I had taken day off work) I was told the fitters were sick and they couldn’t send anyone else until tomorrow. Which was frustrating- but people get sick. It was the lack of apology and laugh when I asked if this was due to the England final the night before. But still. People get sick.

The fitters came the next day and made a complete mess. The house area where the window was fitted was COVERED in dust and debris. They left so quickly and didn’t ask if I was happy etc. just gave keys and left. I was having to work from home and didn’t really click until I went to open the window to see the absolute disaster they made of the window. The frames on each side of the window were different. There was a crack in my ceiling. It didn’t sit straight with the wall and the sealant was dripping around the edges and looked AWFUL.

I called right away and sent photos. Was told they would send someone out to look at it. This took a lot of chasing but finally someone came. This man was the only professional and trusted person from this company. He said it was poorly done and they had used outside sealant inside. Said window wasn’t placed properly. Would need fixing.

Again I had to chase this being organised. Numerous times. Finally told they would come and I took day off work again. Called that morning to double check definitely coming, reassured would be there by 12. Get call at 1pm to say that they had only booked one person and would need to reschedule. I was so cross but needed this window done. Chased again to have this rebooked. And was even spoken to rudely, well we tried to book it on the Tuesday but you were working. I am a midwife and cannot work from home easily!! I was still very polite at this point. And agreed a new date.

They said would be morning, as manager would also be coming. They arrived at 12pm. I booked half day, and now had to work from home that afternoon with noise etc. No apologies from management. They fixed it, and although there is now damage to the ceiling coving.

I had held back £100 and asked for this to be removed from my fee, due to the terrible treatment and missed work. But was told by Tracy if I didn’t pay, they would not send me the guarantee for the window. If I thought the window was put in well, I may have risked it. But I have very little faith.

I was always polite, tea/biscuits, paid on time etc. and I was treated so poorly.

DO NOT RECOMMEND. They offered me the cheapest price, and I now know that sometimes it worth it to pay more.

UPDATE: notice how there are two positive reviews now?! After my honest one.
Look what others giving 1 star have said about staff being forced into leaving fake reviews….hmmm

We had all our windows and doors replaced and a utility room fitted by SupaGlazing Ltd
What an amazing company
All the staff were fantastic, always kept us informed of progress and always helpful
Delighted with the work done. The workforce were great, did a wonderful job
Would definitely recommend this company

Had complete house done a few years back. Most of the window units have blown. Yes they are out of warranty but older windows keep their seals much longer. Seem to have had a poor batch fitted.
I hope their units are of better quality these days.
Wish I had chosen a different company with hindsight.

Well what can I say!

Quote on Friday, Survey on Sunday, work started on Wednesday and completed by Friday…. 7 windows and a 5 window bay!

Martin and Dave were amazing… hard working and so conscientious… and tidy!

The whole team at SupaGlazing have been brilliant… faultless.

Got the lads coming back very soon to do the front door!

Would 100% recommend 👍🏼

Brilliant 5* service from George Jones supporting us with designs and plans for both our upstairs and downstairs windows, front door and sliding doors for our kitchen extension. The Supaglazing team have been efficient and easy to deal with, from finance options to delivery arrangements. Also big thanks to Darren and Jodie for a quick and smooth installation!

The team at SupaGlazing did a fantastic job on our new conservatory, we are really pleased with the overall result.

Supaglazing was our 6th and final quote after dealing with some very pushy, unpleasant sales men. From the moment Shane came round our house to give us a quote, we straightaway felt that he was an honest, decent guy who we could trust. We were extremely happy with the reasonable price for replacing all of the windows (17 in total). The fitters (Dave, Dave and Luke) took 4 days in total and from the moment they arrived they were polite, respectful and hardworking. We were so impressed with the speed and skill at which they removed and replaced our windows. The admin staff at Supa glazing were also extremely friendly and helpful and made the whole process seamless. After dealing with 5 other window companies (national and local) I would 100% recommend Supaglazing. Our house has been transformed and we are delighted with the windows.

Excellent service. Competed the 8 windows in 2 days. Less that a week later they came to replaster the wall that had fallen down. After realising 2 windows weren’t level they also came round the same day as the builder to check every window and redo any that weren’t level. Very impressed and would highly recommend

Excellent quick service - great windows and door at a competitive price - fitters polite and worked hard many thanks

What a truly amazing service from all at Supaglazing right from the start. The Sales person George, surveyor and aftercare, and above all, the installation team! Such an amazing finish on the windows and doors with very minimal mess to clear, and a happy installation Team. The price was exceptional, but you really do get what you pay for!” The windows and doors (complete house) look and perform with outstanding quality. Thank you for a great experience, I would highly recommend Supaglazing.

Really pleased with the windows and door that Supaglazing fitted for us. I am the landlady of the Stag pub in Wainscott and had the front changed. George the salesman was very professional and not pushy at all and We were very happy with the price. The windows and door were fitted 3 weeks later, and the fitters Dave and Luke were excellent. Highly recommend… thank you Everyone at Supaglazing for your A+ service.