Sunweb.nl Reviews 

Lying guides. Fraud in it's purest form.

We booked a beach trip to Spain. Tickets arrived swiftly via email. The website was clear.

I booked with sunweb, I tried to check in and they told me that the booking number didn't exist, so I wasn't on the passengerslist and couldn't fly. I tried to contact sunweb but they don't answer my calls. I don't know what to do

We highly recomend people to book their travels with other more serious travel agencys. Sunweb don’t take care of the cusomers at all. They only want your full payment. After full payment they don’t take any responsebilitby for you!! Sunweb are the most rogue company in the travel industry 2022. Please don’t fell in the trap as we did 2022-06-25. We got cancelled flight with no support from Sunweb at all. We stayed at Arlanda Airport for 6 hours to get support and help. No body from Sunweb contacted us. Please spread this information at all your media YouTubers, travel tubers, Instagram and facebook etc. You Will get so disapointed if you book with Sunweb. This company has to take their responcibility or stop doing their bad work for sure!!!

I must say that this is the first review I have ever wrote in my whole life! but I just have to say it. Dear Nathalie from Sunweb has saved my vacation! I have booked 6 day vacation in Kreta but unfortunatelly my flight was cancelled in AMS but then there was Nathalie who stepped in. She fixed the flight for next day, from 6 days I got 8 days in that same hotel I have booked in a first place. She was calling me back instead of me calling and hanging on the infoline for hours because I was not the only one whos flight was cancelled that fortunate day!. I actually think that she stayed longer at work in order to fix everything to me... along with parking, hotel transfer and all needed paperwork that I have received within minutes. Nathalie! I had perfect vacation with my dear friend just because of you. Thank you! 😘

whast a travel agnecy without a customer service?! I have been trying to contact Sunweb for a couple of days now and havent succeeded! just keeps ringing, no Answer. I will never agian travel with Sunweb!

Just imagine you are in need of help while travling, and the Sunweb phone keeps ringing without an answer!

Had a great experience with sunweb. I used them a few times and they are really great! Cant recommend enough.

December 2020. Most ski resorts are closed. But Sunweb offers lots of bookable ski resorts with Christmas.

So we choose one, and pay 1600 Euros. A few days later, they cancel the booking. They keep our money and issue a 1 year voucher. If all goes well, we get our money back after 1 year.

As the expert in this segment, Sunweb knew what was upcoming. But they kept all destinations open and bookable on the website, to get cash in to finance their running costs in the coming months. With my money.

It is a robbery, legalized by the government (a shame).
My 25+ years relation with Sunweb (and its previous names) is broken and down to zero.

I'd have to say, reading some of these reviews, it's like a different company when they talk about how bad they are? I've used them each year since 2018 and they've always been helpful.

In January 2020 we went to avoriaz and the sunweb reps met me in the hotel to give us our lift passes. And although it seemed like I was just texting some random guy with a random number to meet me to drop them off, two nice Dutch guys came with sunweb logos on their shirts and gave me the passes and plenty of info regarding the port du soliel area.

There's always been someone on customer services to reassure me when I've felt uneasy about something, and although no company will always get it right, these guys are a genuine, good value company.

Do not travel with them al all. They are thief and really bad with communication.
Recently my boyfriend book a vacation for 2 but in the end we did not have the money yet. They called one morning ask so he could transfer the money or he could cancel it. So they cancel it suppose then he receive another call that he need to pay the money and that was after a few weeks. They are bad with customer service if you cancel something by phone do it don't scam saying something and not do it. Now he neee to pay it cause they say no one call him for canceling on the vacation. So now he need to pay something its not he's fault. I will tell all of my contacts that if they ever want to go on vacation never ever use this website. THEY ARE BIG THIEF AND SCAM!!

They are cheaters they charge me a vacation i did cancel it already and they let me pay it
Legal thieves

it is better to travel alone or with other companies. this company can just suddenly cancel the reservation, and then not pick up the phone. they will add problems to your vacation. they are superfluous.

I will try to explain it more clearly. A client who bought a package from this company (flight + transfer + hotel) may find himself in a situation that Sunweb has reserved only the flight. The client, together with small children, will spend 2 hours trying to reach the company with the question of where is my transfer and where is my hotel. Then maybe the client will receive his transfer and hotel. Sunweb could take care of the paid return transfer from the hotel to the airport. BUT THEY CANCELED IT ALSO! The client again tries to call Sunweb for half a day and finally get the transfer, which he paid for a month ago. What advice from the authorities prevents you from booking a paid room? Maybe advice to keep tourists at the airport much longer? I have not heard of such advice. If you are so busy (although in a pandemic you should have clearly fewer clients), DO NOT SELL SERVICES TO TOURISTS, IF YOU CANNOT IMPLEMENT THEM THEN!

Very bad experience in regards to my refund. I've booked a trip with Sunweb in 2019, which was canceled due to Corona in March 2020. I requested a refund after and was told that I have to wait a year if I want to request monetary refund. I filed a request in March 2021 and was told it will be paid out on 04/07. After having reconfirmed with customer service many many times I was expecting my money on that day. Nothing came and I was told off with excuses and informed that I need to wait another period. At this point I'm afraid I will be told off again and never receive my refund. Horrible experience.

Please, Do NOT Book Anything From Sunweb.

A 6800€ travel package from Sunweb was cancelled due to COVID-19. As they refused to refund, I submitted a chargeback request by my creditcard bank.

Sunweb then issued the socalled Corona Voucher to me, stating that a refund is only possible after 1st November. Yet the voucher is marked as "VOID" and can not be used, the reason, according to Sunweb, being that I have requested a chargeback.

Sunweb then went to dispute my chargeback and won. My credit card bank rejected my request, Sunweb kept the money.

Yet the voucher is still "void", THREE months since the chargeback has been settled. I contacted the customer service to ask them remove the void tag. Firstly they say they just need the confirmation letter from my bank that the chargeback has been rejected to re-validate my voucher, which I provided. Then, after another month, when I asked again why the voucher is still void, they say that they need a direct confirmation from "ATOS/Wordline"[sic], which I have heard of and was never mentioned by Sunweb before. And I have to contact this "ATOS/Wordline" by myself, they do not know when the confirmation would come, if it would come at all.

It is not my responsibility to chase some third party to get my own money back.

Just make sure this never happen to you, guys. Avoid Sunweb as you would avoid robbery.

[Edit]
So this is the reply from Sunweb for my review, for the record I quote it here again. Think twice before you are willing to accepted the risk that you may actually need to draw an organigram for Sunweb while trying to get your money back:

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"You made a booking for a Tomorrowland package. Unfortunately this is cancelled and we gave everyone a voucher.

"If you have applied for a charge back through your credit card company, your voucher is no longer valid. You can therefore no longer use your voucher or request a refund. When we receive a confirmation from ATOS or Worldine we activate the voucher again. Unfortunately this is a case between our administration department and ATOS/Wordline. The tomowworland department is completely outside of this process."

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Yes, corona times. Sure. But Sunweb is being dishonest, fails to help when the hotel serves raw and cold food and then says: Coronatimes, you can not expect normal things.

Well, I will NEVER book through them again. I'd rather poke my left eye out.

We booked a trip to Gran Canaria Adults only luxury hotel by the beach.
We paid 6.000 euro for our holiday.

Unfortunately due to CORONA the hotel was closed and they had to rebook us.
The rebooked us without any consent, and no offer to get our money back.

The hotel is not a nice hotel, and is much cheaper even on Sunweb own webpage. The location is not what we paid for either.
However they still charged us the same price as our original hotel, the adults only luxury hotel we had booked.

Our tour guides tried lying to us, saying the our originally booked hotel was not an adults only, even it said so online, and we got that confirmed from the chain.

The food at the new place is terrible, drinks are not cold. Kids everywhere, sorry we wanted a no kids holiday.
This is not the holiday we paid for or booked.

I have read many examples online of people ending up in other hotels than booked.

The guides here understand we want some money back, due to the high amount we paid. However they want the Dutch office to handle it, and they don’t answer us back.

This company is doing fraud. Don’t book here, there are many better and cheaper alternatives.

On saturday july 4, I have made and paid a 9 days last minute booking with Visa, and a little bit later, as I logged in to "mijn sunweb", I saw that there was not one, but two bookings, one for 8 days and the other for 9 days, same departure date, hotel and travellers, and I also received an unpaid invoice of about 2300 euros for the 8 days. As Sunweb. nl is unfortunately unreachable by phone, I sent them an e-mail (e-mail link on their website, customer support and infosunweb) and a whatsapp text to ask them to adjust the information in "mijn sunweb" and to cancel the so called unpaid invoice . That was 2 days ago, and it was very scary to read all the negatives reviews about Sunweb. nl during this week-end, but this morning I've just received an e-mail from the contact center saying that there is no problem, they cancel the double booking without cost.
As far as I'm concerned, Sunweb gave as fast as possible an appropriate solution to the problem, and there's absolutely nothing to complain about them. I will certainly book with them again.

PLEASE AVOID BOOKING WITH SUNWEB.

When it goes wrong, they will go against their own T&Cs, break the law and simply not respond to your pleas.

The most awful company I have used to date. Non-existent customer service (Nadine from customer care cannot do her job) and they should all be ashamed of themselves. I would give less than 1 star if I could.

They won't refund what we payed although they canceled. Their excuses is beyond believe. Other travel agencys are refunding but not SUNWEB they want to keep our money for 1 year or more although EU and the governments say the rules are clear, we have the rights to a refund. We are too hit by the epidemic and could use the money in our country. We haven't got xxx thousand more to lay out in another vacation budget. YOU MUST DO BETTER; FOLLOW THE LAWS

Sunweb hasn't paid my hotel. They haven't paid the ski lift company. They haven't paid the bus company.

Sunweb has my money and is using to pay their own salaries and overheads.

The company asks for solidarity in exceptional times. Solidarity for what?? Sunweb is a holiday company HOLIDAYS! If I want to show solidarity then it will be for something more important!

I asked for my money to be refunded and was told "it doesn't matter how many time I write, the answer is still the same, no."

The law says if I don't want the offered corona voucher then I am entitled to a refund now and not in six months as offered.