Sunrise Reviews 

After service is terrible, customer service is terrible, online live chat starts with Ai Bob which is terrible and then you can opt for a live person which leaves you feeling a little sorry for the person whos commissioned at getting through ticket requests with a 0% helpful rating.

UPC / Sunrise has 4255 reviews and 91% of people gave it 1 star. Well done management.

We wanted to install our Internet by ourselves, followed the whole manual and it says on their website that they are available on Sundays until 10:00 pm, but at 8:45 pm the hotline said we are calling outside of business hours.

I am extremely disappointed with the customer service I received. From the very beginning, my request to freeze my account was mishandled. I clearly stated that I wanted to freeze it for one year, as I was returning back to the company. I was told the freeze would cost CHF 5 per month, yet I was later hit with charges of over CHF 700.

Despite repeatedly reaching out, my case was consistently dismissed. Now, three months later, I am told that there is nothing they can do because the call recordings have been deleted. This feels unacceptable and unprofessional, essentially leaving me without any recourse.

I feel scammed, as I had tried to resolve the issue in good faith but was met only with refusal to take responsibility. This experience has left me with no trust in the company.

Sunrise is the worst company I’ve dealt with. Customer service is terrible—agents give conflicting information and nothing is ever resolved. They failed to update my address for two years despite repeated calls, kept sending bills to the wrong place, then suddenly changed my contract without telling me. My discount was removed, charges tripled, and I was hit with an unexpected balance no one ever mentioned. Disorganized, misleading, and stressful—avoid Sunrise at all costs.

After many years as a Sunrise customer, my family and I have unfortunately decided to switch to another provider due to repeated poor experiences.

Sunrise has consistently failed to provide customers with accurate information about mobile subscriptions. Communication has been unclear, service quality has been poor, and customer support has been among the worst I have experienced, with excessively long response times when issues arise.

In addition, I have noticed that in recent months invoices have not been issued consistently by the end of the month. This delay makes it impossible to guarantee on-time payment. Worse still, I have observed that Sunrise is charging double payment reminder fees, which appears to be a deliberate attempt to profit at the expense of customers. Such practices are unacceptable and erode any remaining trust in this company.

Absolutely garbage customer service. The contract says 60 days notice period so you would think 60 days notice period is what is needed instead they charge you until the end of the months to start the 60 days!

It's from 2 months that I this show continue. I can't handle anymore. I call almost every week the support service for installing the wifi and the tv channels and they don't work yet. ANYONE can solve my problem. I'm really tired of this HORRIBLE SHOW

Very difficult to get your way if there id any dispute over billing issues .. I received a last closing bill .. with over 30.00 in my favour .. that was in November 16th 2024 .. now 5 month later they send an inkasso warning .. without any prior notice.. now I will to fight them in order to get my rights.. so stay away from them that's my advise ..

after 6 months with this ISP i can safely say that it's basically a scam where you get little to nothing that works while you will be harrassed and driven insane by Sunrise Staff that is underqualified, rude and doesn't belong in the country to begin with.

literal scammer company

worst wifi i have ever tried every 2 minute it disconnetct dont buy this its ass

Avoid this company at all costs. Terrible customer service, you’ll be stuck in phone with them for 2 hours, being sent to different departments, in an endless circle.
Selling and promising good bandwidth but when delivered it’s nothing as it was promised.

Awful company. People not taking care of customers needs, they let you alone with your problem. Promised to solve issues within short period, nothing happened. When calling them, just a bunches of excuses and blaming other internals. Avoid if you can.. same is for “Yallo” their subsidiary or something..

You pay ilimited internet and dont even receive internet half of the month!!!!.... every single day the internet doesnt work every single day, already complained but no staff can help me... why im paying something im not using it!!!! If i pay fixe internet ilimited you need to provide me what im paying!!!! Or else i dont need to pay.... crazy always excuses and no solution!!!!

I have changed my address and Sunrise have sent me an email telling me a technician needs to come to my new address to do some installation. They included a link in the email to book a technician. Unfortunately it isn't a look at all and just red-highlighted text.

The only telephone number I can find for support is (unsurprisingly!) for sales. Every other option leads to a "user forum" where Sunrise expects you to put your question and then for another user to answer it.

Zero customer support. Steer Clear!

Because my internet and tv don’t working fifteen days in the last month and Sunrise can’t fixed problems, after talking with the operator, he told me that everything is fixed, but still nothing works. I expected much more seriousness from Sunrise, but I realized that you are an amateurish and fraudulent company. I don't recommendit Sunrise to anyone.

First seemed like a fine provider which later introduced dodgy schemes with fixed term contract and huge extra fees
Now they hit the bottom even more!
I am living at the border with France and work on the french side, so using only my french number to call customers, but with the recent changes they don't allow to login without a Swiss number which is completely unnecessary to me

Total scammers! They promise you everything before you sign the contract, then act like they never said a word. If you're reading this, think twice before becoming a Sunrise customer

Appalling service and company.

I was migrated to Sunrise from UPC and put on a contract that I did not want.

I lived with this to see how things would turn out, but Sunrise have now failed to process a home move and sent out wrong equipment 3 times, leaving me with the wrong product, old address and incorrect service.

I have called 6 times, each time for a minimum of 60 minutes, had to return to the store 3 times to return incorrect products, and am totally unable to speak to anyone on the phone who can help me - 'supervisors' are always unavailable and never call back. No one knows why my home move has not been processed, and there is no track of it in their CRM system.

To add insult to injury, I am being quoted 1000CHF to cancel my contract!

The customer service is an abomination, the products are terrible - overall a company to avoid at all costs.

Subject: Complaint About Incorrect Billing and Unauthorized Contract

Dear Sunrise Team,

I am writing to formally file a complaint regarding my home internet contract and recent billing issues.

In April 2025, my previous internet contract ended. I received a final bill of CHF 74, so I called your customer service to clarify the charges. During the call, a representative offered me a new contract for CHF 34.95/month. I accepted this offer, and everything seemed fine at first.

However, a few days later, I checked the contract and discovered that I was being charged CHF 120/month—something I never agreed to. I contacted your hotline again, and after a long discussion, your team confirmed that I would be charged CHF 44/month going forward.

Despite this agreement, I just received a new bill for CHF 74/month. This is completely unacceptable. None of the promised corrections have been reflected in my invoices.

To make matters worse, I was told that canceling the contract would cost CHF 2000. I never agreed to this contract or these terms, and I do not accept them.

I request the following actions immediately:
Correct my monthly charge to CHF 44, as was agreed over the phone.

Send me a written copy of the contract you claim I agreed to.

If this issue is not resolved within 10 working days, I will escalate the matter to the Swiss Telecommunications Ombudsman (Ombudscom) and the Swiss Consumer Protection Association (FRC).

kind regards,

Cancellation problems, you can't cancel online with the contracts department, online agents are never available, so have to ring them and it was very expensive phone call, 20chf to cancel the contract.

Now no letter or email has been received about the cancellation and the next steps, again only online chat and no one again to speak to you in the contracts department you have ring the hotline at additional cost.

They have also changed 2FA from email codes to only accepting Swiss mobiles, as we are leaving Switzerland we no longer have Swiss mobiles. No solution offered even Swiss Id will accept other countries mobiles