SunGod Reviews 

Their logistics and customer service are actually terrible. I’ve been waiting on an order to be delivered since the 6th August, so it’s been 10 days now. Meant to be 48hr delivery, only reason why i’m making a review is because they haven’t responded to me for past 3 days on their chat bot.

For the price of these sunglasses the customer service should really be better.

Used them many time in the past but my latest order never arrived. They're ignoring my emails and chats and haven't refunded me. Atrocious customer service. Human replaced with a bot which seems to take bi actions at all. There's now better alternatives. They've lost the startup customer care that was initially attractive.

There were a few hiccups with my first SunGod order, initially around stock availability and then an issue with how my sunglasses had been assembled.

However, what really stood out was how the problems were ultimately dealt with. Seb was extremely helpful throughout, found a solution to the original stock issue and then worked with me to resolve the subsequent problem so I was happy.

Things don't always go perfectly with an order, and for me the real test of a company is how they respond when something does go wrong.

Thanks largely to Seb's help, everything has now been resolved fairly and I'm very happy with the outcome.

Thanks again, Seb — excellent customer service.

I wont shop for Sunglasses anywhere else ever again!!! I brought my first Classic 4k pair last year and this year purchased the Classic 8k.... sadly a freind decided to sit on them and damage them.... raised query with them, 24 hours later confirmed they would send me a new pair !! Not only is the product fantastic but the service is just as good !! Well done !

Honest review. I had the arm of glasses pop off unexpectedly through totally normal use. Unfortunately I was on a pier, and it fell through the gap, 50ft over water. I emailed. The initial response hadn't taken into account any details in my original email. But once I had the attention of an actual person, the service was superb. So given how much I like the product, and how happy I am with the resolution, I'm happy to give 5*.

Excellent service and quickly honoured the lifetime guarantee

I bought a pair of sunglasses for my holidays a week ago on the back of Sungod's claim of next day delivery. I have not received the product and have had no information regarding why dispatch has been delayed. I contacted customer service by email but got replies from an AI chatbot which was of no use - could not access my order or provide any info. Told me they would pass on to a real person but have had no email since. Chatbot said that if I tried to email again it would result in my query going to the back of the queue!! Absolutely terrible service. The company clearly cannot fulfil its promises and I would strongly recommend looking elsewhere for your sunglasses.

I would not recommend SunGod to anyone looking for running sunglasses due to my personal experience and opinion of the brand.
I purchased a pair of Ultras Air (SG-1132248) on the 30th June. I received no package or communications after ordering. On the 15th July I actively reached out to enquire as to where my order was. I was told that I had purchased an out of stock product (this should not be possible as the 'Buy' option is greyed out if out of stock). I was told my order would be put through as a custom order so I could recieve the product I ordered.
I was sceptical but was told my right to return would not be effected and I was given a new order number (SG-1139074). The product arrived on the 17th July, almost 3 weeks after the original order and only after actively probing for communication.
I felt as though I had been let down and the race which I had ordered the sunglasses for had already passed, so I opted to return the sunglasses.
To no one's surprise, neither the old nor new order number worked in the return portal. Not to worry, I reached out for help only to be met by the notorious "Sol" AI bot who assured me someone would be in touch to help within 3 days. This was on the 22nd July. I am writing this on the 13th August over 3 weeks later.
The sunglasses themselves seem fine, though I have not used them. I have yet to reach a resolution and as such would not recommend purchasing from them.

Garbage. Order dispatched on 03/08/2026. Royal Mail never received it. Order never arrived. There is zero customer service as no one at SunGod responds so I can’t even request an update let alone a refund.

Update 20/08/2026. No one has contacted me from customer service and the order has NOT been fulfilled. Royal Mail status remains as “the sender has advised they have despatched your item to Royal Mail” and that Royal Mail “is expecting it”. Keep in mind it is meant to be Royal Mail Tracked 48hours.

Order placed on 8th August.
Understand it is a weekend when placed so would have expected them to be sent on 10th or 11th as they say same or next day dispatch.
No dispatch confirmation and AI Bot response to email to support.

I'm going to presume that you have had a run on orders so you are behind by at least a week on sending out orders.
If that is the case - update your website to tell people the current dispatch time.... saves you a lot of headaches and customers' frustrations.

I've received the order, and it was put right properly.

The cause turned out to be that the free pair of Classics I'd chosen was out of stock, and a technical fault meant the website showed it as available. Nobody told me. That's what left me in the dark for nine days, chasing an AI agent that couldn't see my order and had asked me not to follow up. Abby, who picked this up on 14 August, acknowledged straight away that I should have been notified immediately.

From that point it was excellent. Abby explained exactly what had happened, offered either a priority rebuild or a full refund, and when she learned I was flying on the Tuesday she offered to ship to my hotel in Crete, then arranged DHL pre-12 delivery instead — and covered the cost of the upgrade herself when I offered to pay the difference. The glasses arrived thirty minutes before I left for the airport.

And they're superb. The 8KO lenses in particular are worth the money.

So — one star for nine days of silence and an automated support layer that can't answer the only question anyone asks it. Five for Abby. Four overall, because how a company handles a problem says as much as whether it has one. It would have been five if that stock fault had generated a single email on day one.

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*Original review, 12 August: £129.95 order placed 5 August, no despatch, no tracking, no explanation. Four emails produced only replies from "Sol", an AI agent that admits it cannot access despatch or tracking data, promised a human who never came, and asked me not to follow up. No phone number.*

I placed an order, paid for delivery & the order has gone missing. The customer service is very poor, the only option seems to be the chat bot which is automated & sends an email to which you receive no reply. I'm unable to either receive the glasses or a refund?

Didn't rate the sunglasses. They seemed to have a weird blue tint inside that gave light flashes when moving so maybe me feel a bit nauseous. Returned them. But it's been 3 weeks and still no refund...

Awful customer service. I ordered 2 pairs of glasses over a week ago and yet to arrive. I have tried contacting customer services! Be it it’s quite the opposite to any type of service as it’s an AI Bot, who sends a standard someone will contact you reply!

I am very surprised and disappointed McLaren and other brands associate themselves with this company David H

Ordered a product, got stopped by customs because SunGod never completed the proper paperwork. Never responded to my repeated requests for help. Now putting a stop order to get my money back. Don't expect to hear from a single human being, only an AI slop bot that never responds to you.

Worst sunglasses I’ve ever owned. Paid the extra for the best lenses. Don’t waste your money

Frames broke in half. After contacting customer support due to the order number on my invoice not matching the SunGod standard order number format (not sure why), they promptly provided me with my SunGod order number and I could follow the replacement workflow on their website easily. I received my replacement frames within a few days - free of charge. Transferred my lenses to the new frame and good to go. Great customer experience overall.

I ordered a Vulcans conversion kit. The nose piece that was sent would not fit my Vulcans glasses. I decided to return it. There is only a crude AI bot for contact and help, despite it saying it would refer the problem to an agent it took several days before after several more messages I got a return label. I posted it back on the 31st July and a week later have heard nothing, no refund and no response despite messages for an update - really poor customer service and product

I ordered a pair of SunGod sunglasses on 1st August after being told delivery would be within 48 hours. Several days later I still had no dispatch, no tracking information and, more importantly, no clear answer as to where my £100 order was.

I emailed asking a simple question: “Where is my order?” Instead of getting a proper response, I was met with AI-generated replies that simply repeated generic information and even asked me to confirm details I had already provided. One reply admitted that the AI couldn’t even access the tracking information and said someone from the team would get back to me. They never did.

I then had to send multiple follow-up emails saying that unless I received a delivery date that day, I would cancel my order. Again, no meaningful response.

The most frustrating part is that when you look through SunGod’s negative Trustpilot reviews, they repeatedly tell customers to email Sungod via there email Please don’t reply to my review telling me to contact Sungod That is exactly the point I’m making—I already have, multiple times. I’ve sent repeated emails, I’ve provided my order details, and all I’ve received are automated AI responses and promises that someone would get back to me. They didn’t.

The sunglasses may be excellent, but if something goes wrong with your order, don’t expect timely communication or proper customer service. Taking a customer’s £100 while failing to provide a delivery update or even a realistic timescale is simply not acceptable.

Very disappointing experience. Until SunGod replaces these AI bots with real customer support that actually responds, I won’t be ordering from them again.

Ordered sunglasses. No delivery dispatch email a week after ordering. The 'customer service'chatbot is no help and now I am told if I email i go back to the queue!! No way of contacting for help. Very disappointing. Is this a real company ?