Sunglass Hut Reviews 

Got a pair of Oakley's as a gift. Opened them up, they are cool but the lenses are green (I am not a leprechaun) not into them... But I figure NBD they are brand new, still have the box, it's Christmas... No problem, go to the store, do a gift exchange, grab black ones, NP. Yeah no, no receipt no exchange. Stupid. Call customer service, they keep banker hours and they are no help. They are obviously brand new, in the box, their tags.... It's Christmas who gives a gift with receipt?
Ridiculous Corpo policies, for overpriced slop made by the same Italian conglomerate that makes $5 Walmart glasses. Biggest scam ever 100% would never buy anything here. You think they make you look cool? You look like a sucker!

Sunglass Hut seems to think it's okay to make up its own refund policy with zero consideration for Australian Consumer laws. Poor stock levels in stores where they often try to sell you the display model at full price. I was unable to get a refund on an expensive product which was chipped, sharp, and dangerous to wear despite being "new in box".

Was forced a gift card and told to order a replacement myself online, and it arrived damaged again. They then refused to refund and tried to force another gift card on me. Online customer service is worse, as they just ignore you because it's inconvenient for them. I had to follow up constantly after being ignored for over a week. It's like talking to a bot, because it feels like they just scan key words and respond selectively. It's either that or the staff they employ on customer service lack the English comprehensive skills of a grade schooler.

0/10, do not engage with this business. Especially their online store, it'll ship from a Chinese warehouse despite claiming to be 'in-stock'. Shop from somewhere with a more honest return policy, or just do without it, it's not worth the hassle.

I placed an order with a promised delivery timeframe of 2–4 business days. It has now passed that timeframe, and customer support was unable to provide a clear updated ETA. The only explanation given was “high demand,” but this information was not provided at the time of purchase — only after the delivery window had already expired.

I don’t want to cancel my order because I want the product, but the lack of communication and transparency has been disappointing. I expected clearer updates or a realistic new delivery estimate. Still waiting for an accurate response from the company.

This review is to warn others not to purchase from SunglassesHut. I placed an order over a week ago and has yet to receive it, despite it being scheduled for delivery on Tuesday. Multiple attempts to contact Sunglasses and the delivery company they use;I have been unsuccessful. The only response has been automated messages indicating someone will be in touch, from their webpage: yet nothing comes about. I hope this review prompts a response, as I have not received the item and cannot get any assistance or answers. Their customer service is deplorable; they take your money and then disappear.

Website broke down at checkout and yet still charged me causing a duplicate order. Customer serivce hours are ridiculous and they are unwilling to provide information or do anything to help. They claimed to raise an urgent issue to cancel my duplicate order and provide an update by the end of the day. I then chased it up and they said I would hear first thing tomorrow morning but they refused to tell me whether anything in this urgent request had been actioned and they would be in touch. I heard nothing apart from an email from Evri saying my order was out for delivery. 2 days later they finally sent a crap half an apology when the effectively noticed they had not bothered to look into this "urgent" request. Also their returns procedure on their website is full of bugs and makes it incredibly unclear. It states the parcel will be picked up but does not offer a pick of dates or times in order to arrange this. In the end I decided to see if I can just drop it off at UPS point as this meant I didn't have to sit at home waiting everyday till they turn up.

Placed order over 2 weeks ago got lost/stolen been investigating for longer than they stated now without gift and money. DO NOT BUY FROM THEM they are liars stay clear. Will be looking at this legally now. Have reported this to governing bodies as it seems they are known for this behaviour.

This is in relation to the outlet store of sunglass Hut at outlet mall Dubai. Given it's an outlet, it's distressing to see that prices over the recent past have been hiked up rather than marked down, in particular of some older pieces that I was eyeing. Also the discounts in general have been become less attractive.

Luis the store manager at Sunhunt edinburgh st James quarter is absoutely a professional with a top class customer care support. He went beyond my expectations and truly essembles a quality of a 5 star service. Thank you Luis Im so pleased with my glasses.

Awful Customer Service and No Response to Formal Complaint

I’ve had an extremely disappointing experience with Sunglass Hut. After an issue with my order, I contacted them multiple times and received no replies at all — not to my emails, not to my follow-up messages, and not even to my formal complaint, which they completely ignored.

The lack of communication is shocking for a company of this size. I’ve been left with no support, no resolution, and no acknowledgement whatsoever despite giving them plenty of time to respond. Customer service has been absolutely unacceptable, and I’ve had to escalate the issue myself because they refused to engage.

I would strongly advise others to think twice before ordering. Companies shouldn’t take people’s money and then ignore them when something goes wrong.

I ordered some sunglasses online and paid extra for gift wrap (a black Sunglass hut box) which comes with a personalised note. The gift wrap box arrived looking like someone had already torn it apart, the gift note was someone else’s and the sunglasses inside had an extremely loose arm on one side compared to the other. The website only allowed a return without gaining a refund for the gift wrap. I contacted customer service for a full replacement which they said wasn’t possible & my only way to get the gift wrap, note and glasses again was to return everything and reorder. I said I wanted to ensure I was refunded the gift wrap but would not be reordering. They advised I would get a full refund, sent me a return label and a 30% off voucher. I returned the items to find they would then only refund the sunglasses and not the gift wrap (so effectively they have stolen £4.99 from me as I was most clear I wanted the whole lot refunded). I tried to put a claim in for the £4.99 and so far have failed. To return the items I had to print a label at my own expense, then drive 5 miles to my nearest UPS point as there isn’t one near to me (again, at my own expense). Thought I’d check out the 30% code they sent just for fun… lo and behold, it doesn’t work. It lists all the brands it doesn’t work on and the brand I tried isn’t on that list, but the code did absolutely nothing. So to summarise, my online order turned out to be someone else’s return, and i have ended up paying out money to end up with absolutely nothing. Won’t be purchasing online from them again. Just a simple refund of the gift wrap as I asked and I wouldn’t be writing this at all. But I can’t ignore the entire farce and not warn others.

UPDATE: Since posting this, and putting in a claim through Klarna, I have received my full refund.

I purchased a pair of Ray Bans from Sun Glasses Hut at Black River Park. After a year noticed the lenses peeling at the edges of the glass and frame.

Took it in and it was booked in for repairs. Got it back and never noted the Ray Ban logo was not on the lense.

After about 3 years the same thing happend and I took it to an optometrist to assess and was told that it was not Ray Ban lenses but fake polarized lenses.

Then it made sense why the view was not as it was suppose to be.

I called and was told call here call there. So I won't be supporting this company again in the future.

Do not get your glasses from this place. They ship from overseas without letting you know and eventually you'll end up having the same migraine and nightmare I'm dealing with. 8 days no delivery since dispatch(ETA was the 12th.) they said the parcel was returned to sender and they have me waiting until they see it actually return but that's not my burden to hold. Spoke with numerous agents "Larissa, and other names which sounded fake compared to actual accent of agent" They have the most dodgy customer service there is. Speaking to a manager is impossible and they will end the chat when they don't have anything else to say or tell you just go chargeback with bank. Absolute nightmare dealing with them like I said 8 days now they say they had "technical issues" with ups who knows what they're doing with my money. DO NOT BUY FROM THEM. I've been on the phone with them since sunday and they're still not returning my money and telling me to wait. Horrible horrible horrible.

Be carful ordering from sunglass hut - they have a flawed system where you cannot cancel the item you literally just orders, it has to be delivered and then you have to return it yourself.

awful system and an incompetent design.

I recently had a great experience at Sunglass Hut in Chatswood. Saba helped me with a repair to the arm of my sunglasses and was fantastic. She was friendly, efficient, and genuinely helpful. The repair. Took less than five minutes, and the service was above and beyond what I expected. I really appreciate the great service!

Faulty product and no accountability from Sunglass Hut

I purchased Versace sunglasses from Sunglass Hut’s Malaga outlet in July 2025. After 3 months of very light use, the arm completely snapped off at the lens — a clear manufacturing flaw that Sunglass Hut staff themselves acknowledged as a known issue with this model.

Despite this, the company has repeatedly refused to issue a refund, insisting their 30-day return policy applies. This is incorrect under the Consumer Rights Act 2015, which clearly states that faulty goods must be refunded if they fail within six months.

Instead of taking responsibility, I’ve been passed between different customer service agents and told to deal with the foreign store myself. This level of service is unacceptable for a supposedly premium retailer.

I’m now escalating my complaint through Trading Standards and the Consumer Ombudsman. Be very cautious before buying from Sunglass Hut — once they have your money, you’re on your own.

I needed the item by the end of the week and this was clearly achievable by the delivery date online. UPS has shown repeated “delayed” and changing status messages, and Sunglass Hut customer service has been unhelpful/regurgitating standard lines about the delay and to wait for further investigations - never emailed any of these investigation results. When I repeatedly contacted them I was told they had contacted UPS and would update me, but no meaningful updates ever arrived.

After a week of chasing, the company cancelled the delivery without proactively confirming my refund. I still have no written confirmation of when my money will be returned.

UPDATE: Package arrived out of the blue following confirmation I would get a refund. Not a great experience overall. Easier experiences elsewhere unfortunately but speaking on the phone is so much better than email or messenger.

I am extremely disappointed with Sunglass Hut ( Westfield London ). I specifically bought the smaller size 50mm of the Ray-Ban Meta glasses Gen 2, but your store gave me the larger frame instead and I only realized after I left the country! Now I’m stuck with a pair of glasses that look absolutely huge on my face and are completely unwearable.

This is unacceptable. I trusted your staff ( Aiden ) to provide the correct size and now I can’t even exchange them because I’m no longer in the same country. For the price I paid, this level of service and attention to detail is beyond disappointing.

I expect an immediate solution either a proper exchange process for customers abroad or a refund option. Your mistake has left me with expensive smart glasses that I can’t use at all. Fix this, please.

Nice experience

For anyone looking to buy sunglasses I can not recommend going to sunglasses hut in Brighton. The sales person Dean couldn't have done a better job. He was friendly, informative, professional and had plenty of life experience with the sunglasses from a sporting background to general use. He gave me all the time in the world and I left feeling satisfied I had bought the two best sunglasses that worked for and suited me. 5 star for sure.

⭐ 1/5 — Extremely Disappointed with Sunglass Hut India

I recently purchased a Giorgio Armani sunglass worth ₹17,500 from Sunglass Hut, expecting a premium product and professional service. To my utter shock, the product that arrived appeared tampered, clearly used, and repacked.

Despite raising the issue immediately and making multiple calls and sending several emails to their customer care, there has been absolutely no response for over a month now. The level of indifference, arrogance, and lack of accountability shown by the brand is extremely disappointing—especially from a company that claims to deal in luxury eyewear.

I strongly regret making an online purchase from Sunglass Hut. This experience has completely eroded my trust in their brand integrity and customer service. I would urge others to exercise caution before buying from them online, as post-purchase support appears to be non-existent.
viswanathan
Trivandrum