SunExpress Airlines Reviews 5,511

I rarely leave reviews, but I feel this experience should be shared.

I booked flights with SunExpress through Booking.com for travel to Turkey, where my partner is due to undergo important dental treatment. Shortly before travel, my grandmother was placed on end-of-life cancer care. I contacted SunExpress in the hope that, given the circumstances, there may be some compassionate support to move the dates.

I was not asking for a free flight or refund. I simply wanted to explore reasonable options during a family crisis.

The response was extremely disappointing. I was quoted a very large additional fee to change the flights, no flexibility was offered, no goodwill gesture considered, and the overall approach felt entirely policy-driven with little empathy for the situation.

I understand companies have terms and conditions. But customer service is tested when real-life circumstances happen, not when everything goes smoothly.

For me, this was a poor customer experience and not the level of care I would expect from an airline handling customers during difficult personal situations.

Others may wish to consider this when choosing who to travel with.

Instructions to check baggage etc could be better explained.

I fly twice a year whit Sunexpress and it is always easy to book, and quick, service is great, price is better than others. On the Airport in BRU good service, in Izmir new system to check in directly.

Our flight was canceled from cork to Izmir on the 11th of April ...then we were out up in hotel .then it kept getting canceled till 4 o clock on the 12th of April ..
So we lost 2 days of our holiday ...it really wasn't worth our while in travelling such a long distance ..there was no reason the flight couldn't of left on the 11 later or early on the Sunday the 12 th ..

Have used SunExpress in the past, this time no different easy clear online booking, quick and no problems.

I have been travelling since 1997 and almost I have all small and big airlines but travelling with Sunexpress airlines, is the worst experience of life. 1st of all they open outbound online check in 72 hours before but system was down and they charged £20 extra for counter check in and only 4KG hand bag was allowed they also charged £80, over 4KG up-to 8KG. Same thing happened on inbound flight but these time things get more worst because this time I was worried about me and family life and others in airplane, the pilot was flying, like he was inexperienced or drunk. It was nightmare never going to travel by sunexpress even they offer me free flight.

I had a really smooth experience using the SunExpress Airline booking system and mobile app. The whole process felt straightforward from start to finish. Searching for flights was quick, and the interface made it easy to compare options, select seats, and add extras without any confusion.

The app itself is clean and responsive, which made managing my booking hassle-free. The check in section it requires attention as it requires a number to proceed and if you do not use the Visa you cannont proceed you haver to switch to the Website, flight details, and updates was available in one place and easy to access. Notifications were timely and helpful, keeping me informed without being overwhelming.

Payment was secure and seamless, and I appreciated the clear pricing with no hidden surprises during checkout. Overall, the experience felt reliable and user-friendly, which takes a lot of stress out of travel planning.

I’d definitely use SunExpress again.

Everything went well through the airport, the flight was smooth and comfortable with pleasant and professional staff.
The only thing that was awkward was by booking through the travel operator, it was a bit complicated (for a pensioner) downloading hard copies of boarding passes only 72 hours before flying, then downloading digital passes coming home !!!

We flew from Antalya to Stansted with Sun Express. The website was easy to use as was the online check in process. I'm not sure how other users find it difficult if I'm honest. The cabin crew were very polite & helpful and the plane was spotlessly clean. We would travel with Sun Express again with no hesitation.

App is so slow. Price change between pages were so annoying.

We are extremely frustrated with SunExpress Airlines. Every time we book a ticket, we carefully select the “special assistance” option during the reservation process. However, once the ticket is purchased, this request simply disappears from the system. This issue happens every single time without exception!

When we arrive at the airport, no one seems to have any record of our request, and we end up facing serious inconvenience and stress. How is this acceptable? Are passengers’ needs really treated with such disregard?

We strongly urge the responsible teams to address and fix this issue immediately. Instead of ignoring passengers’ needs, please fix your system and stand behind the service you claim to provide!

This is blatant and disgusting manipulation. They suddenly cancelled my flight without any explanation, and I couldn't even get a refund. There was no response or customer service.
Updated review: Your customer service is nonexistent, and you know it perfectly well. So don't try to pretend you care about your customers; that's the last thing on your mind.

You canceled my trip, and when I asked for a refund, after a long delay, you returned a small amount and kept the rest without any explanation.

For your information, I have all the trip receipts.

To Sarah, the customer service spokesperson: Please contact me directly via email if you truly want to resolve this issue. Enough with the hypocrisy and the pre-prepared answers.

The flight and service is good!
The app is not working well! But the website is good, easy to us!

Scamming customers with complicated luggage weights on different tariffs, and waiting till last minute while boarding to charge customers high charges reguardless of weight, this being a tactic to force one to pay as the flight would leave and one looses out.

WORST AİRLİNE EVER!! they cancel your flight without proving any reasons. my two day trip got turned into a 9 day trpi, making TREMENDOUS impact on my finances. yet they dont want to be responsible. dont want to offer any reroute or new flights that make sense, they want me to stay in a foreign country for 3 more days without covering any expenses

The app took so much time to go to the next stage at the final stage payment it would kick me to the front page and i would need to start all over again this happened everytime and when i get to pay for the flight the price would go up we ended up paying 70 euro more than at the start

Price was 749 Euro, then payment failed because of an issue with the credit card. Then I retried and price went to 779.

Please beware of thieves like this airline
Company that likes to make profit illegally from customers who work so hard to save every penny. I made a group booking last year for a journey this year July, I was quoted €504 per person for 12 people, I have been monitoring the price and realised the same journey to the same destination is now €435 and we are still in April the flight is in July I asked this company to either refund my deposit or to
Match the current market value price, they refused and telling me there is more flexibility in group booking forcing me to pay €6000 when the current price is €5100. I will not be forced for you to
Make €900 profit on me when I know the actual flight cost is now almost half the price!!!! I will let everyone know how you guys cheat customers everywhere pretending to be a low cost airline
And then tie me into a contact and heap up prices. I’ll be the last person you’ll do this to I promise you

Even on 3rd party website it is all showing the cheaper price and they have refused to match the price to reflect the current market value which is stated on the terms that they do sell and monitor current prices but they have refused to honour that