The Sun Bingo Reviews 

866
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, most reviewers were unhappy with their experience overall. Many people expressed deep frustration regarding exceptionally slow withdrawals, unhelpful support teams, and difficult account verification procedures that unnecessarily delayed access to their deposited funds. Players additionally pointed out that the digital slots offered very poor payouts, rarely triggering bonus rounds or providing fair wins across multiple gaming sessions. Conversely, a small portion of people felt that the chat hosts were exceptionally welcoming, friendly, and engaging during daily activities. Some reviewers were happy with the lively community atmosphere, while a few others even experienced successful withdrawals and pleasant profits.

What people talk about most

Website

People report negative experiences with website issues, particularly concerning login difficulties, payment... See more

Product

Reviewers highlight negative aspects of product, consistently expressing frustration over poor payouts and a... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting deep division among reviewers. While... See more

Payment

Reviewers express frustration and disappointment with payment and withdrawal issues. Consumers consistently... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting frustration with slow email... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been t... See more

Rated 2 out of 5 stars

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and... See more

Company replied

Rated 1 out of 5 stars

Why do a lot of players seem to have it in for host Joey ? what as he done ? there must be a reason ? he never speaks or says hi to me either because we can see he has a select few that he hangs out... See more

Rated 1 out of 5 stars

Great of Sun Bingo to organise the Blackpool trip and very generous , but disgusted that none of the hosts introduced themselves to most of the players or mingled with them, very much a them and us ti... See more


Company details

  1. Bingo Hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.1

Poor

TrustScore 2 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.1

All reviews

(866)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Apparently I’m self excluded from sun…

Apparently I’m self excluded from sun bingo in which I never excluded myself from anything just goes to show that even the sun bingo is like all the other gambling sites run by complete scamming w@nkers keep well clear people they are fraudulent and corrupt

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Great so far

Very happy with the site so far, nice returns. Maybe it's just newbie's luck, but hey, who cares.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Absolutely love playing on Sun Bingo, it's my link to the outside world so to speak, all the chat hosts are very polite professional and can always have a laugh with you.
I do notice on here that alot of people seem to be putting low stars and silly reviews which clearly shouldn't be here or aimed at Sun Bingo!

the promotions are brilliant with chances to win tickets to weekends away or concerts, and are easy to win too!

Keep up the great work Sun Bingo and Hosts!

10 November 2023
Unprompted review
Rated 1 out of 5 stars

im sitting on chat and its like the…

im sitting on chat and its like the hosts and certain players talk in code. So Joey host says she is back and then when someone says oh is lynny back he tells the player to shush. She is back though is all im saying but not saying her new name so keep shush about it
So the secret lovers can chat on the site again without anyone knowing cough cough

7 November 2023
Unprompted review
Rated 1 out of 5 stars

I've been allowed to deposit for nearly a year in total £1500 and then refused a withdrawal of £170 my first withdrawal of the year

I've been treated very unfairly and been mislead, firstly I have been a customer for a few years this past year I've had no withdrawals I have been depositing regularly since December 2022 which was when the issue in question with PayPal started , there were a few deposits which were previously through PayPal in December 2022 I had an issue with my paypal it was used unauthorised for other transactions not involving gambling, and by mistake a few sun bingo transactions were included I swiftly contacted paypal to inform them that those were authorised by myself they then sent me confirmation that they updated that they were authorised so the case was closed in regards to sun bingo, during this time December 2022 onwards I had no contact from sun bingo about this everything was ok with my sun bingo account no restrictions were placed as I'd already informed paypal these were authorised I have the proof, so going forward I continued to deposit nearly every week with sun bingo since December 2022 and I was receiving various enticing offers of free spins and offers from sun bingo I continued to play and deposit all year without any withdrawals, I go to make a withdrawal on the 22nd of October 2023 of £170 which was my own cash I contact them to ask why it's pending still after the 24 hours stated processing time, they tell me it will be processed by the system , then I call again the next day and they put me on hold and come back to say that they have placed a restriction on my account and I need to send the proof from paypal, I contacted paypal and they sent over to me the case closure and that the transactions were authorised by myself they also told me the case is closed and there's nothing else they can do as it was so long ago, sun bingo currently still have my withdrawal of £170, what I am very frustrated about is how they allowed me to deposited around £1500 in this year alone without notifying me there was any restriction on my account or that I wouldn't get my funds if I requested a withdrawal, the only contact I've had from sun bingo is various offers and an email of an issue with a bingo game which was resolved, how can they take £1500 of me all year then when I request a withdrawal of £170 and then they refuse it due to the paypal issue from December 2022 which Id already sorted, they have taken my money with no intention of ever approving a withdrawal so they money has been taken off me all year under false pretences (username jeyda321)

22 October 2023
Unprompted review
Rated 1 out of 5 stars

Stay away sound advice absolutely…

Stay away sound advice absolutely robbing you no the rest they need to be investigated the sun group always think they are above the law the gambling commission is unfit for purpose the government needs to stop this if casinos think they can fleece people day in night out there are other terrible sites I could’ve mentioned but the sun is up there as one

25 October 2023
Unprompted review
Rated 5 out of 5 stars

The best Online bingo / slot casino in the UK

I am thrilled to share my experience with Sun Bingo, a top-notch platform that genuinely values its customers. They have a strong commitment to honesty and transparency, which is truly impressive. Moreover, they treat their customers with the utmost respect, and I have never felt restricted by deposit limits or any other limitations. In my opinion, Sun Bingo provides unparalleled customer service that deserves recognition. Their staff is not only friendly and knowledgeable but also always willing to go above and beyond to assist. I have never experienced any negative behaviour from them - no rudeness, discrimination, or judgmental attitudes.

Sun Bingo is undoubtedly a platform that sets the standard for online gaming. They offer fast withdrawals and good payouts, don't rig the slot games, or restrict them to pay out only a certain limit like the other online casinos (Especially the ones always advertising on TV). They offer an enjoyable, safe, and fair experience that guarantees customer satisfaction. I am confident that Sun Bingo will continue to provide exceptional service and maintain its high standards, and I look forward to continuing my gaming experience with them.
THANK YOU THE SUN BINGO!

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Sun Bingo has so far been great for me…

Sun Bingo has so far been great for me esp the cashier as I have experienced a few sites want everything and the kitchen sink make a player jump through hoops to cash winnings.
Sun Bingo for me is drama free and fun.
Most reviews have been negative very dubious to deposit. Personally sun bingo gets my vote
Rachel918

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Zero tolerance

Zero tolerance, whoever you are, you wrote a vile post about bullying. In doing so you have become the bully which you apparently have 'zero tolerance' for.
Seeing the vile comments and 'karma' comments about seriously ill people and people who have sadly passed away makes me feel physically sick.
The bullying comments are unfounded and not true.
Myturn on Sun Bingo is the player who is the root cause of all the bad posts either here or on Facebook. So many people cannot be wrong.
Karma works both ways and your disgusting post will come back to haunt you.
As for naming players here on Trustpilot, I hope that if you are clever enough to write a post, you were clever enough to block your IP address as this is a public accusation. It's slander and defamation of character and is being looked into .
Thankyou

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Good site just a shame about the bullys…

Good site just a shame about the bullys in some chat rooms and fake reports on here about players ..Using false names to make reviews look like they are from players children when they are not..All i would say is never think the players are your friend they are just out to make trouble for people

25 September 2023
Unprompted review
Rated 1 out of 5 stars

mum has now made another account on sun…

mum has now made another account on sun bingo in my name
she got my brother to speak on my behalf when phoned on ring spin win
her new name for my account is lookatmewin
i have contacted sun and let them know
gambling addiction is a terrible thing

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Stay well clear of the site

Stay well clear of the site. BIGGEST CON going. Poor payout - poor promotions - new rewards scheme was brilliant build up, for such a poor ending. Been with the site since it started. Never known it this bad. Management hasnt a clue. And as for hosts & players bulling. Just read all the other comments. We all cannot be wrong on how bad this site is and yes..... Watch out for MYTURN2WINN. She bullies players in biting then getting them banned plus hosts just love crawling up her butt. But yet again, she loves sticking her tongue out and kissing hosts butt. How shes allowed to play all day when she cannot be bothered with her own kids and spends her benefits on bingo. Shes never off the site day & night then management say that gambling commission is changing rules. BUT THEY conveniently let her play when she should be taking care of her own kids. BEST ADVICE..... Go elsewhere if you want to win something decent and where you treat fairly of hosts. And 1 final bit. WATCH out for huskyliz. Thinks the site has to revolves around her. Not happy if she cannot get her £1 cash game and god forbid if hosts dont get her 2 weeks notice of a game. Then if her computer doesnt show the game. its all the hosts fault. Shes another one that needs a life. Giving players advice on stuff she has no idea about and even hosts have told her to shut up. But does she. No she just keeps going with he useless know-it-all advice. Things dont always revolved around you and you not important to the bingo world. But you never happy are you when you not made to feel important and when things not done your way pet.

16 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam company

Absolute scam company. I have won £200 but they refuse to pay my winnings as my passport is out of date. They were quite happy to take my money but not so willing to pay it out. I have filed a complaint with the gambling commission as this is unacceptable and there customer service team have been very rude when I have called about this.

You should not need to verify someone that has already deposited money. If you take it then you should pay it. Simple as that.

SCAMMERS.... STEER WELL CLEAR

20 September 2023
Unprompted review
Rated 2 out of 5 stars

the chat rooms are good fun most of the…

the chat rooms are good fun most of the time but im sorry to name and shame but every time a player called myturn2winn comes on she causes an atmosphere in the room and i have to change rooms. i dont know if she knows people off the site or not but she is horrible to several players and very rude to some of the hosts too . I wish sun bingo would do something about this player as it puts me off the site. i spoke to a host on the site and she said just put her on ignore, but why should i , why cant the hosts stop this rude player ?

11 September 2023
Unprompted review

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