My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered on time. Good quality material and pleased with the aqua colour. Could have done with a shorter length and apart from waistband there is not much stretch in fabric at top of leg but my gran... See more
Company replied
Everything was great, the clothes fit perfectly and they looked exactly like I imagined them. The only negative thing was that the shorts with these kind of rhinestones stones lost nearly all of them... See more
Company replied
I've had overall great experiences with subued as i love their clothing and the offers. I am very satisfied with the products. However the deduction of the star is due to the inaccessible return proce... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- infosubduedshop@subdued.com
- www.subdued.com
3.7
Average
12K reviews
Asks customers to review
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Love their clothes and customer service
2 March 2026
Reply from Subdued
Hello Gabriela,
Thank you so much for your review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
It was awful
It was awful, shipped slow then charged me £12 to send it back when the sizing was out and the jeans were see through.
16 March 2026
Reply from Subdued
Hello Harriet,
We're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!
Subdued Customer Care
I really like sour clothes and the…
I really like sour clothes and the quality of them, but I do not like, that the sizes are so different and you can’t compare them. For example one pant, that sits perfect is size 34 and then you order another at size 34 it’s way to small.
16 March 2026
Reply from Subdued
Hi Antonia,
We appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Natalia,
Thank you so much for your review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Nice clothes and great customer service!
9 March 2026
Reply from Subdued
Hi Ina,
Thank you so much for your review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Return fee
I returned a jacket because it arrived with a very strong smell of smoke, which made it uncomfortable to wear. Instead of acknowledging this issue, customer service claimed there was no defect and refused to take responsibility.
To make matters worse, they charged me a €9 return fee, even though the return was clearly due to the condition of the item and not a change of mind. As a customer, you should not be penalized for receiving a product in such a state.
The handling of this case feels unfair and unprofessional. I expected a more reasonable and customer-oriented approach.
31 March 2026
Unprompted review
Reply from Subdued
Dear Anna,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that every item returned as "faulty" undergoes a rigorous quality control process by our warehouse team. In this specific case, after a thorough inspection, no defects or odors were detected on the garment.
As stated in our initial correspondence and according to our Return Policy clearly visible on our website, return shipping costs are covered by the brand only if a defect is confirmed upon inspection. Since the item was found to be in perfect condition, the standard return fee was applied.
We always strive to provide the best service to our customers, but we must also adhere to our internal quality standards and policies to ensure fairness for everyone.
Best regards,
Subdued Customer Care
I can’t return the thing that I bought…
I can’t return the thing that I bought from you, and no one want to help with this problem. I don’t get any respond from your company.
10 March 2026
Reply from Subdued
Hi,
We’re sorry to hear about your experience.
At the moment, we are unable to find any previous communication from your side. However, we have just sent you an email with all the instructions to proceed with your return.
Please kindly check your inbox (and spam folder) and let us know if you need any further assistance.
Kind regards,
Subdued Customer Care
Reply from Subdued
Hello Maria,
Thank you so much for your kind words!
We’re really happy to hear you love the clothes and that your order arrived on time 😊
Hope to see you again soon on our website!
Subdued Customer Care
The item I ordered arrived right on…
The item I ordered arrived right on time! As it was for a gift, it did matter. It was as shown on the picture and the material was very soft. It does wash well too. True to size.
5 March 2026
Reply from Subdued
Hello Delphine,
Thank you for your kind review!
We’re really glad everything met your expectations, especially for such a special occasion!
Subdued Customer Care
Everything went well.And the ordered…
Everything went well.And the ordered shirt is very nice
11 March 2026
Reply from Subdued
Hello Katja
Thank you for your review!
We’re happy to hear that everything went smoothly and that you like your shirt !
Subdued Customer Care
Reply from Subdued
Hello,
thank you for the 5 stars!
We’re glad everything met your expectations!
Subdued Customer Care
Reply from Subdued
Hello Rayann,
Thank you for your review!
We’re glad you love your shirt 😊
Subdued Customer Care
Reply from Subdued
Hello Lena,
Thank you for your review!
We’re happy you enjoyed the fast service and the style !
Subdued Customer Care
Sent wrong product and not very helpful…
Sent wrong product and not very helpful with exchanging it. Still awaiting replacement!
4 March 2026
Reply from Subdued
Hi Lisa,
We sent you an email 12 days ago but haven’t received a reply. We’ve just contacted you again. Could you please check your inbox (and spam folder) or get in touch with us at infosubduedshop@subdued.com?
Thank you!
Subdued Customer Care
It was great i love the cothes!
10 March 2026
Reply from Subdued
Hello Marie-Laure,
Thank you so much for your lovely review! We're thrilled to hear that you love our clothes. We can’t wait to welcome you back on Subdued very soon!
Subdued Customer Care
Reply from Subdued
Hi Zlata,
we're sorry to hear this. Please contact our customer service team via email to report the issue you encountered. All feedback is important to us: infosubduedshop@subdued.com.
We look forward to hearing from you. Have a great day!
Subdued Customer Care
Reply from Subdued
Hello Tina,
thank you so much for your kind review.
We hope to see you again at subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Nina,
Thank you so much for your review.
We hope to see you again soon on subdued.com!
Subdued Customer Care
Fast shipping and quality product!!!
9 March 2026
Reply from Subdued
Hello Bee,
Thank you so much for your kind review.
We hope to see you again on subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Gemma,
Thank you so much for your review.
We hope to see you soon on subdued.com!
Subdued Customer Care
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