Totally disappointed with the communication skill and delivery of the service staff. Told one thing and then another. I really don't want to use Sutton Coldfield again as l always seem to leave ups... See more
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As usual Great Service, Daisy always goes the extra mile and ensures her customers are well looked after, just keep doing what you are doing.
Efficient, courteous and customer focussed. It was lovely to deal with Jamie, Daisy and Faye
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Coleshill Rd, B75 7AX, Sutton Coldfield, United Kingdom
- 0121 378 5821
3.8
Great
177 reviews
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Pippa and Claire - A+
Pippa and Claire in the service department went above and beyond my expectations from start to finish.
21 March 2024
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Kash,
Pippa and Claire will appreciate you leaving this a review - thank you!
Have a nice day!
Customer Services
Porsche Adam Garland
"I had the pleasure of dealimg with Adam Garland at the Sutton Coldfield branch, and I must say, it was a delightful experience. Adam demonstrated a remarkable commitment to providing exceptional service, going above and beyond to ensure my needs were met. His dedication and professionalism truly set him apart. Thank you, Adam, for your outstanding assistance!"
15 February 2024
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Sukh,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Adam.
We look forward to welcoming you back.
Customer Services
Very friendly and professional customer…
Very friendly and professional customer team, go out of their way to help and provide an excellent service
1 March 2024
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Mr Hosking,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Communication is very poor.
Communication is very poor.
Constantly have to call to get someone to call back which they never do until you keep pestering and shout a little.
Asked for the managers email to put a formal complaint in but they never gave that either.
Overall the car purchased was brilliant but expected much better service for the price we pay.
22 November 2023
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Usman,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Excellent Customer Services
i had a problem with my car and was in the Dealership for nearly 9 months, because of the Steel shortage etc.
all of the team involved looking after me were amazing from start to finish and will be using this dealership again for my next purchase !!!!
7 March 2024
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Matt,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi James,
Pippa will appreciate you leaving this a review - thank you!
Have a nice day!
Customer Services
Excellent service by Sarah and the team…
Excellent service by Sarah and the team at Porsche Sutton Coldfield.. Needed them to sort a replacement tyre after a blowout.. Done next day.. Great Dealership
18 January 2024
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Mat,
Thank you for the great review and the feedback for Sarah.
We really appreciate it and look forward to welcoming you back again!
Customer Services
GT4 Service - highly recommended
GT4 Service - highly recommended at Porsche Sutton Coldfield, Philippa looked after me from first phone call through to collection and it was a delight!
20 December 2023
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Craig,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience Philippa at Porsche Centre in Sutton Coldfield,
Have a lovely day!
Customer Services
Very professional service and good…
Very professional service and good communication throughout
26 December 2023
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Romel,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Enjoyable experience with welcoming and…
Enjoyable experience with welcoming and efficient staff. Would recommend using this Porsche Dealership.
21 December 2023
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi David,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Porsche Sutton Goldfield staff are first rate
Porsche Sutton Goldfield staff are first rate, whether you are dealing with sales, service and being greeted by reception is always a pleasure, it is always been a pleasant experience for me not a burden.
24 November 2023
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Keith,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
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