great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... See more
Company replied
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Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... See more
Company replied
Good communication, polite staff, prompt service, agreed price and car returned washed and clean.
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, United Kingdom
- 0115 957 8000
3.9
Great
399 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Alfie
Excellent service by Alfie. Friendly, polite and professional. Not pushy, no salesman patter. A credit to JLR
8 November 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Dave,
We're thrilled to hear about your positive experience. We appreciate your kind words about Alfie's exceptional service. We strive to provide our customers with a friendly and professional experience.
Have a lovely day,
Strastone Customer Services
When staff begrudgingly when asked to…
When staff begrudgingly when asked to quote after paying investigation price of £204 to do the work resorts to writing price by hand on the customer request form rather than providing a professional quote on corporate graded paperwork.
5 November 2024
Reply from Stratstone - Land Rover Nottingham
Hi,
We understand your frustration with the experience you had.
We strive to provide our customers with professional and courteous service.
We will take your feedback into consideration as we continue to improve our processes.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Jacqueline,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Amazing!
Amazing!! excellent customer service ( steve from nottingham branch) polite staff, well organised, no waiting around, and they cleaned my car a treat afterwards! Thank you so much x
11 April 2024
Reply from Stratstone - Land Rover Nottingham
Hello Kim,
Thank you for your kind words about Steve!
We are delighted to hear you had a positive experience and that our staff were helpful and friendly.
Stratstone Customer Services
Another great service
Another great service, car collected and returned in top condition. Really helpful team and a pleasure to deal with.
28 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Stephen,
We're so happy to hear you had another great experience with our team.
We strive to provide excellent service and are delighted to know we exceeded your expectations.
Stratstone Customer Services
GOOD JOB
GOOD JOB
BIT OF DELAY IN GETTING PARTS BUT OVERALL VERY SATISFIED WITH RESULTS
CUSTOMER SERVICES ADVISOR SIMON WAS VERY HELPFUL , THANKYOU
30 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi David,
We appreciate your feedback and are glad you're satisfied with the results.
We understand that delays can be frustrating, and we're always working to improve our parts delivery process.
We're also happy to hear that Simon provided excellent customer service.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Carl,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
The hybrid version of the evoque is not fit for purpose for
Service staff unfriendly at the Nottingham site. Every expensive to have the car serviced. Fuel (petrol!) in the oil, which caused the hybrid setting not to work. Apparently this is a fault common to the evoque. It should be sorted by Range Rover. As is the cost of replacing the cleaning of the crankcase and replacing the oil. Bad overall experience.
23 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Harry,
We understand your frustration with the service you received at our Nottingham site.
We are sorry to hear about the issues you experienced with your car, including the fuel in the oil and the cost of repairs.
We strive to provide excellent customer service and are committed to addressing any concerns you may have, however if you believe this to be a manufacturer fault, we would recommend contacting them directly.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
Stratstone Customer Services
I was made welcome from the second I…
I was made welcome from the second I walked in to the service centre.
18 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Neil,
Thank you for your kind words.
We're glad you had a positive experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Barbara,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
Absolutely brilliant service.
21 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Barry,
Thank you for your five stars!
Stratstone Customer Services
From phone call booking to actual…
From phone call booking to actual service completion was all done quickly, efficiently and with a smile. I am genuinely impressed with Stratstone
Steve Tait was a great ambassador too.
19 October 2024
Reply from Stratstone - Land Rover Nottingham
Hello Kevin,
Thank you for your kind words.
We are delighted to hear you had a positive experience and that you were so well taken care of by Steve.
We'll be sure to pass your compliments along to Steve and the management team.
Stratstone Customer Services
Water ingress on my F Pace
Simon was efficient and courteous - kept me updated throughout the process - couldn't fault - a credit to your business
8 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Steve,
We're thrilled to hear about your positive experience.
It's wonderful to know that you were kept informed and felt well taken care of.
We appreciate your kind words about Simon.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Darryl,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Much improved experience in terms of…
Much improved experience in terms of customer service.
10 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Maureen,
We're so glad to hear that your recent experience was much improved.
We strive to provide excellent customer service and appreciate your feedback.
Stratstone Customer Services
Very helpful and comforting experience
Very helpful and comforting experience, customer service was very helpful.
7 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Alan,
We appreciate you taking the time to share your positive experience.
We're glad you found our customer service helpful and comforting.
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi James,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
I usually give a 5 star review
I usually give a 5 star review as the service department staff are absolutely brilliant. However on this occasion I went to collected my car (at 17.50) and found it to be filthy (hadn't been washed)! I complained to the service agent and he was mortified that it hadn't been cleaned. He showed me the progress form for my vehicle and it clearly showed that it had marked down as washed! Unfortunately it was too late for him to do anything about it as the workshop had now closed. He apologised and said that he would escalate this disappointing issue with his manager and come back to me. Once again, the service agent was great, but there was little more that he could do.
3 October 2024
Reply from Stratstone - Land Rover Nottingham
Hi Chris,
We appreciate you taking the time to share your experience.
We understand your disappointment that your vehicle wasn't cleaned as expected.
We strive to provide a positive experience for all our customers and we're sorry that this wasn't the case for you.
We'll use your feedback to reinforce our cleaning procedures and ensure this doesn't happen again.
Stratstone Customer Services
Great service as always
Great service as always, They always go the extra mile. Well Done
2 October 2024
Reply from Stratstone - Land Rover Nottingham
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi,
Thank you for your kind words.
We appreciate your feedback.
Stratstone Customer Services
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