Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
Company replied
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See what reviewers are saying
I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this exper... See more
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... See more
Company replied
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, United Kingdom
- 0115 957 8000
3.9
Great
391 reviews
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Reply from Stratstone - Land Rover Nottingham
Hi Les,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
I first reported my breakdown for my…
I first reported my breakdown for my discovery sport on 22nd Nov 2023. It took a month to get it booked in for diagnostic on 22nd Dec 2023, after trying numerous times of unanswered calls to service centre.
They found dpf faulty and needs replacing. I say needs.....as of to date 22nd Feb 2024 it hasn't been done.
3 months has passed.
I tried to complain to landrover head office, who only got the repairs manager to call me, this was on the 22nd Jan 2024. The manager told me they were dealing with 13 dpf replacements. So I asked him that I should just wait for a call then? Still waiting.
It's going to be interesting to see how long it is before I receive that call, mot due in April, probably fail because of this.
I don't understand the silence from the repairs centre. The fact that I have to chase up for repair is a joke.
It will be a pleasure to have car fixed, so I can sell it asap and cut ties with this company.
22 February 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Lee,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Happy again
It's nice to be dealt with by the same friendly, knowledgeable and helpful team. It's not cheap, but the staff go out of their way to ensure that we can keep our lovely family car going mile after mile.
6 February 2024
Reply from Stratstone - Land Rover Nottingham
Hi David,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Great Customer service
The staff were courteous, informative and efficient. I was very pleased with the service and the valet carried out on my Land Rover was to a very high standard. Great customer service.
5 February 2024
Reply from Stratstone - Land Rover Nottingham
Hi James,
Thank you very much for the 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Superb Service
The service was absolutely superb from start to finish! Sadly its not very often you have an experience like this these days and i was surprised at how good (and slick) it was!
Well done to all involved and many thanks.
25 January 2024
Reply from Stratstone - Land Rover Nottingham
Hi Andy,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Customer Services
Recently purchased a Land Rover from…
Recently purchased a Land Rover from Stratstone Land Rover Nottingham. Vehicle arrived immaculate, there were a few small issues. We dealt with Rosie Sawyer and a few other team members regarding getting the issues resolved, and I am blown away by the level of customer service we have received, it's been nothing short of exceptional!! They have gone over an above for us, arranged for a courtesey car whilst my vehicle is being looked at and even identified things that I never picked up and had them repaired. Their communication has been great. I would HIGHLY recommend this dealership, they go above and beyond, which is rare in this day and age.
12 January 2024
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Nick,
Thank you very much for taking the time to leave us this positive review!
Rosie's aim is to deliver a positive customer service.
Have a great week!
Stratstone Customer Services
No communication
No communication, appalling level of service, over 1 month to carry out a basic repair.
12 November 2023
Reply from Stratstone - Land Rover Nottingham
Hi Martin,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Mr Topham,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Everything just right
Everything just right, good communication and speedy service with helpful approach
12 January 2024
Reply from Stratstone - Land Rover Nottingham
Hi,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Mr Cartwright,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Stratstone Customer Services
Efficient and professional customer…
Efficient and professional customer service throughout
28 December 2023
Reply from Stratstone - Land Rover Nottingham
Hi Craig,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Smooth and hassle free experience
Smooth and hassle free experience. Paul was excellent throughout
23 December 2023
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Marcus,
Thanks so much for the review!
Paul and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
A great example of customer service
A great example of customer service. I received fantastic support from both Joel and Dan when I was referred to them through Roadside Assistance
22 December 2023
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hi Jo,
Thank you for your positive review.
Joel, Dan and the rest of the team are always happy to help!
Have a great day!
Stratstone Customer Services
A huge thank you to the used sales…
A huge thank you to the used sales manager Andy Ellis at the Nottingham branch. He went above and beyond to sort an issue I had with my recent purchase. I can’t thank Andy enough. I hope he gets to see this he is a credit to Stratstone
20 December 2023
Unprompted review
Reply from Stratstone - Land Rover Nottingham
Hello Tom,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Andy.
Enjoy your day!
Stratstone Customer Services
Poor customer service
Poor customer service - drop your car off and hear nothing again until it’s fixed - 1 day, 2 days, 5 days - who knows?! Seems that none of the phones work in the service dept - or everyone is so busy they don’t have time to answer.
12 November 2023
Reply from Stratstone - Land Rover Nottingham
Hi Daz,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Nottingham
Hi Mr Woodward,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
The worst customer service
The worst customer service. Misled and told lies to then when complained they were condescending and rude. On top of the over inflated prices not sure about the quality of the service but time will tell. Reported to Jaguar UK
13 December 2023
Reply from Stratstone - Land Rover Nottingham
Hi Matt,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Great service
Very helpful, polite and friendly. I was kept up to date. Car pick up and drop off service was a complete bonus and much appreciated.
4 December 2023
Reply from Stratstone - Land Rover Nottingham
Hi Serj,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Communication & service first class
30 November 2023
Reply from Stratstone - Land Rover Nottingham
Hi Mr Stokes,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
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