Very disappointing experience I am extremely disappointed with my experience at Stratstone BMW Derby. A mistake was made by the dealership at the time of my purchase, and a verbal agreement was... See more
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Very good care and attention, particularly by the staff on reception booking my car in and giving me updates about progress. The only criticism I have is that when I returned my car the following day... See more
Company replied
Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... See more
Company replied
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4RZ, Derby, United Kingdom
- 01332 369511
2.4
Poor
436 reviews
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Avoid - Messy and unprofessional
We are used to BMW's amazing cars and great service. The experience we have had buying an 11 months old 3 series probably will lead this to be our 4th and last BMW.
Got a good price for this car and delivered on time on 1 March. But the car came without a V5C (I didn't know they were allowed to sell cars without this important document). Apparently BMW derby were operating from a temporary site and many papers had been misplaced but don't worry we'll find it over next few days and send it over. After one week, sorry we can't find it, we'll apply for a replacement one. After a month, sorry something happened, only now we are applying for it. I couldn't tax the car without the V5C, so suddenly the car was useless and had to be taken off road. I had to cut a holiday short to come home as the car would have been illegal to drive. It took another 6 weeks for us to get the V5C and tax the vehicle. To be fair (the reason I gave them 2 stars instead of 0) is they gave me a courtesy car for a month or so whilst I waited. However, since they were in a rush to get me the courtesy car, they didn't turn some of the features on the car on, eg no satnav. When I asked, the answer was why don't you use your phone? Well since you guys didn't turn some features on I can't connect my phone to it either. I didn't buy a BMW to have to use my phone as sat nav. Govt website says not to buy a car without a V5C - so if I knew what I was getting into I would not have bought the car from you in the first place. Latest surprise. Got a letter on Tuesday (so 3.5 months after I bought the car!) from the DVLA saying the cheque BMW sent to apply for the replacement V5C which they lost has been returned by the bank, but now that the car is registered on my name, I'm on the hook. Don't know if the car is illegal again from today. Called BMW Derby, Nathan has left, Kaz and Younus on holiday, somebody will call you. Email to BMW no reply either. 2 days, chasing again... Beware what you are getting into if you deal with them.
16 June 2022
Unprompted review
Reply from Stratstone - BMW Derby
Hi Jay,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Car went in for a MOT
Car went in for a MOT, quickly sorted. Great staff taking care of my car. Will use again. Thanks
14 June 2022
Reply from Stratstone - BMW Derby
Hi Andrew,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Stratstone BMW Derby
Very happy with the service received. Despite all the issues around the world which are out of our control we managed to get our vehicle within a few weeks of the original promised delivery date. Overall a very happy customer.
12 June 2022
Reply from Stratstone - BMW Derby
Hello Mrs Rogers,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
The best service level from a car dealer
10 June 2022
Reply from Stratstone - BMW Derby
Hi David,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Polite helpful professional staff
Polite helpful professional staff. Made the whole appointment procedure easy and effortless from start to finish. Couldn’t have asked for a better experience. Well done and Thank you.
9 June 2022
Reply from Stratstone - BMW Derby
Hello Mrs E. Maher,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Garage staff very polite but lacking in…
Garage staff very polite but lacking in communication and organisation.
Left waiting and wondering if car repair would be ready for collection that day after an early morning drop off.!
8 June 2022
Reply from Stratstone - BMW Derby
Hi Christopher,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Reply from Stratstone - BMW Derby
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
First Class
Brand new, modern dealership with some seriously nice motors.
Really professional and helpful staff.
First class experience.
2 June 2022
Reply from Stratstone - BMW Derby
Hi Steve,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Very poor service at derby
2 June 2022
Reply from Stratstone - BMW Derby
Hi Matthew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
My car was taken for recall on driver…
My car was taken for recall on driver airbag. The overall customer service was excellent.
29 May 2022
Reply from Stratstone - BMW Derby
Hi Paul,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Buying a new car
Dealing with Stratstone and especially Wayne Stilwell over the last few months has been a pleasant experience. Wayne has been very helpful and informative throughout the process
28 May 2022
Reply from Stratstone - BMW Derby
Hi Graeme,
Thank you for giving the BMW branch in Derby such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Excellent service thank you
27 May 2022
Reply from Stratstone - BMW Derby
Hi Stephen,
Thanks for the great rating!
We are always happy to help.
Customer Services
Annual service
Very quick and efficient collection of my car for annual service. Breakfast support is a nice treat.
26 May 2022
Reply from Stratstone - BMW Derby
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
MoT and Brake fluid service were…
MoT and Brake fluid service were completed as requested with the usual helpful video inspection sent to my phone.
I had notified an issue with slight “juddering” between gears on acceleration and paid £100 for fault diagnosis.
The fault was diagnosed as the EGR valve which was replaced at a further cost of £156
It turns out that this is a known issue and increasing numbers of BMW drivers are highlighting this to the manufacturer.
In which case I have two questions.
1)If the Fault Code highlighted this as an issue why was I charged £100 for the diagnosis
2) shouldn't there have been a recall for this EGR manufacturers known fault and the associated costs borne by BMW
I welcome your response and any associated recompense
Chris Hare
25 May 2022
Reply from Stratstone - BMW Derby
Hi Mr Hare,
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
I have already done this
25 May 2022
Reply from Stratstone - BMW Derby
Hi Karen,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We do hope to see you again in the future.
Customer Services
Good customer service whit good work
Good customer service whit good work, definitely recommend
24 May 2022
Reply from Stratstone - BMW Derby
Hi Maria,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - BMW Derby
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
Great dealership
19 May 2022
Reply from Stratstone - BMW Derby
Hi Darryl,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
good service with good clear information
15 May 2022
Reply from Stratstone - BMW Derby
Hi Phil,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Great service
14 May 2022
Reply from Stratstone - BMW Derby
Hi Sam,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
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