I took my car for it's annual service at the Audi Halesowen branch. I had a good experience overall. This was significantly different to previous interactions I had with the team. My point of contact... See more
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I WOULD LIKE TO THANK STUART THE PARTS MANAGER AND DAVID HOPSON FOR THERE HELP TO SOLVE A SPACE SAVE ISSUIE ON OUR A3 SALOON. GUYS THANK YOU VERY MUCH FOR YOUR HELP AND ALSO THE LADY ON RECEPTION FO... See more
Company replied
A real customer centric approach from the team. I had an issue that originated at another branch asthey had closed down and couldn’t resolve. Audi Halesowen just took it in there stride to get it sort... See more
Company replied
I'm delighted with my Audi and with the service I receive every time at Audi Halesowen. In particular I want to praise Hannah at reception for her wonderful and warm welcome, support and incredib... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Manor Lane, Halesowen,, B62 8RD, West Midlands, United Kingdom
- 01214 688 767
4.3
Excellent
99 reviews
Asks customers to review
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I took my car for it's annual service…great staff member named Chloe
I took my car for it's annual service at the Audi Halesowen branch. I had a good experience overall. This was significantly different to previous interactions I had with the team. My point of contact was Chloe. She was great. We had a misunderstanding regarding service prices and she quickly resolved the problem. She was friendly and clear following our misunderstanding. The reason behind 4 stars vs 5 stars is due to the team offering a complimentary car wash and vacuum that was not completed after the service. I was asked if I would like to have my car vacuumed and washed, I said yes but this was not completed.
28 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and customer service was…
Very helpful and customer service was great coffee and biscuits keeper coming and cleaned car when finished
6 July 2026
Reply from Stratstone - Audi Halesowen
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Halesowen Audi Customer Services
Chloe was very efficient
21 July 2026
Reply from Stratstone - Audi Halesowen
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Reply from Stratstone - Audi Halesowen
Hello,Jason
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
WELL DONE EVERYBODY
I WOULD LIKE TO THANK STUART THE PARTS MANAGER AND DAVID HOPSON FOR THERE HELP TO SOLVE A SPACE SAVE ISSUIE ON OUR A3 SALOON.
GUYS THANK YOU VERY MUCH FOR YOUR HELP AND ALSO THE LADY ON RECEPTION FOR LOOKING AFTER MY WIFE AND MYSELF WHILE WE WERE WAITING TO BE BEEN SEEN THE COFFEE WAS GREAT.
9 July 2026
Unprompted review
Reply from Stratstone - Audi Halesowen
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Customer Services
Very bad service
Very bad service. Seized my engine after going in for a routine service and still charged me for it. Very rude even the service manager.
Avoid at all costs.
18 May 2026
Unprompted review
Reply from Stratstone - Audi Halesowen
Hi Zeeshan,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
A real customer centric approach from…
A real customer centric approach from the team. I had an issue that originated at another branch asthey had closed down and couldn’t resolve. Audi Halesowen just took it in there stride to get it sorted, even though it was a different franchise, and involved extra admin, which they never burdened me with.
14 May 2026
Reply from Stratstone - Audi Halesowen
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Halesowen
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Outstanding service from start to finish
Having been the custodian of my current vehicle, a Carbon-Black coloured BMW X3 M-Sport for only 12 months, I wasn't intending on replacing this for a few years.
Having been out that morning, on our way home my son, who's very much into cars wanted to extend our journey so asked if we could call into Audi Halesowen.
Once on the forecourt, he spotted a stunning Audi e-tron which he believed to be an excellent unplanned replacement. Briefly having looked at the car, we made our way to the reception area of the showroom where we were greeted, felt welcomed with offered a drink whilst a salesperson became available.
With a warm, friendly and professional approach, Marcin introduced himself and asked about our enquiry.
Marcin pulled out all the stops from the time of introduction 12 May 2026 when he worked after the advertised Sunday closing time, the effort he put in during the handover and even up until today, 26 May 2026 when he called to make sure I'd received all the relevant documents.
I think Audi Halesowen should be proud to have Marcin who I found to be such a dedicated member of staff who looked after me from the start - thank you!
It's been such a pleasure to again having had the opportunity to deal with Audi Halesowen, especially Marcin who made my experience of buying a new car, which I'm extremely pleased with purely by chance and on impulse so welcoming.
26 May 2026
Unprompted review
Reply from Stratstone - Audi Halesowen
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Halesowen Audi Customer Services
Professional and personal
The most professional team. Very thoughtful and go out of their way to make each interaction personal which I really appreciate
19 May 2026
Reply from Stratstone - Audi Halesowen
Hello Corban,
A big thank you for leaving us a 5 star review!
Have a lovely day!
Halesowen Audi Customer Services
Olivia and Craig are simply brilliant
Olivia and Craig are simply brilliant, a credit to audi
20 May 2026
Reply from Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Fantastic customer service always go…
Fantastic customer service always go above and beyond.
Service team
Jon Rogers and Olivia Doherty.
7 May 2026
Reply from Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Halesowen
Hello Marion.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Halesowen
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Halesowen Audi Customer Services
Audi had my vehicle for a standard…
Audi had my vehicle for a standard recall , they missed placed a part and I received lies and excuses and I’m constantly trying to get answers but all I’m getting is lies and excuses from poorly trained staff.
28 March 2026
Unprompted review
Reply from Stratstone - Audi Halesowen
Hi Mark,
Thanks for sharing your feedback on your experience with Halesowen Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Halesowen Audi Customer Services
Audi service
Car was serviced and moted promptly and a good clean and wash to free of charge the staff are great and always look after you
8 April 2026
Reply from Stratstone - Audi Halesowen
Hello Wyatt,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Halesowen
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Halesowen Audi Customer Services
You engineer charge per hours 180 but…
You engineer charge per hours 180 but what about customer time when your customer wait 5 hours just for service
26 March 2026
Reply from Stratstone - Audi Halesowen
Hi Gurudeep,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Top service very happy
18 February 2026
Reply from Stratstone - Audi Halesowen
Hello Adrian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Halesowen
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
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