Stoves Reviews 

Donna was most helpful and efficient dealing with my problem
Thank you

Thank you Andy for booking my repair for my cooker , with out any dramas . Look forward to seeing someone on the 4/ 09/26.
Thank you for being so clear and considerate.

Jane willing ( Winchester Hampshire)

Me again.
In July 26 the Induction hob started making a horrible screeching noise and a very nice gentleman came and fitted a new one. Thank you.
This time there was a symbol Loc on the clock board and the main oven wouldn’t work. Having got a panic about it I spoke to a gentleman called Chris on the phone who told me to keep my finger on the central clock icon for a few Mississippi seconds (ie longer than you think ) and hey presto it worked. Thank you Donna for swiftly dealing with my written complaint and getting Chris to ring me.
I have to say Pacifica have been excellent although I am disappointed I have had to have quite so much contact with them!
Let’s hope my lovely Richmond has all settled down again.

Not good on the phone talking to strangers but the young lady was amazing Emma D

Jason from Custer services was very helpful and made a timely appointment for the repair

Bought a very expensive stoves richmond deluxe induction oven less than four years ago - since purchase we have had to replace the bezels as transfers have come off so you can’t read what they say - then we replaced the element on the grill and over the last 12 months all of the cream finish around the door handles and grill door has started to rust making the oven look unsightly - pretty shocking quality for such an expensive item - no come back as it’s out of warranty- must have been built to only last five years !! Will never buy another stoves product again - BUY STOVES OVENS AT YOUR PERIL

Spoke to Andrew this morning whom I found very approachable and people friendly, he promptly arranged an engineer to come out to my range oven this week. This was the first time in over 12 years of having the policy I have had to ring about the oven. Great result!
Only negative was the noise in the back ground from other call handlers speaking on calls, making my call difficult to hear what he was saying at times as he did have to repeat a few times.

Great service. I had experience of repairs a few times and I'm super happy with the service. Easy to book a repair and get the job done.

Today, I spoke with Andrew L - a real gentleman. Thanks!

Heather was very helpful and efficient in taking our details and explaining the next steps.

Jason was extremely helpful. He understood my concern and made arrangements to investigate and resolve my issue.

I called today with regard to a fault on my oven which is still under warranty. The gentleman who dealt with this, Norman, was excellent and very polite. Cannot fault the customer service experience, first class

Great customer service so far. Spoke to Norman McArthur who was very helpful about my oven cooling fan running on for too long. He dealt with my query quickly & efficiently and booked an engineer straight away.
I’m really reassured that the issue will be sorted as effectively.

I rang this morning to report a fault on my cooker. Susan the customer service rep was extremely helpful and booked an engineer for me in 3 days time.

I spoke to Donna Almond regarding an issue with my cooker. She was very helpful and made me feel reassured that the issue will be solved. Excellent customer service.

Donna was confident and efficient and made me feel comfortable that my issue would be taken care of quickly.

I rang Belling Customer Service number to request a repair to my Belling Cookcentre Gas Range (Dual Fuel - Gas & Electric)
The lady who answered the telephone was Heather Byron who was very helpful and made the process easy and informative.
She also made the booking process for the engineer and payment simple.
Many thanks for a good service.

Friendly understanding customer care person (Andrew) who was keen to help

Great service

My Stoves Sterling Deluxe cooker is 35 months old and two of the gas hobs won't light. Not very good for a so called Premium Brand.
I called Customer Service and they wanted £249.99 to come and fix it. Maybe they thought I was stupid and didn't realise that was £250. I suggested that maybe the hobs should still light after just short of three years but they were not interested. Just wanted my money.

Susan was extremely helpful and sorted the engineer’s visit expeditiously.