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Store First Self Storage Reviews 

1,125
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, making the entire process seamless and stress-free. The service is frequently highlighted as excellent, with many appreciating the clear explanations, efficient processes, and the overall ease of use, including convenient features like free van collection. People also commend the facilities for being clean, well-maintained, and secure, offering 24-hour access, ample trolleys, and useful amenities such as kitchens and meeting rooms. Reviewers find the pricing very competitive, often noting significant savings compared to other providers, with transparent policies and good deals. However, some customers also mentioned an instance of a staff member being perceived as rude or unhelpful during an interaction, and one reviewer felt the insurance cost was too high.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and professionalism... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising their cleanliness, security, and... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as easy, quick, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing, good rates, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called in to arrange storage as we’re moving house and needed to sift & store years of accumulated possessions. Meghan at Rochdale was so helpful and reassuring. She talked us through the process &... See more

Company replied

Rated 5 out of 5 stars

Sean at Store First has been fantastic. He has guided us through the process of renting a unit seamlessly. He explained everything thoroughly without being overbearing or trying to hard sell anythin... See more

Company replied

Rated 5 out of 5 stars

We have always had a great experience at the Ellesmere Port branch. The staff are very visible, nothing is too much trouble and we always feel it's a friendly place to go to. They have regular deal... See more

Company replied

Rated 5 out of 5 stars

I felt very supported in the process of moving and storage which is always a stressful task each year. The new 16-week discount offer has helped me immensely as a student. They always keep my details... See more



Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,125)

729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you have any questions they help in…

If you have any questions they help in a friendly, professional manner

Service is amazing, could ask for anything better always willing to happy and friendly staff

Price is reasonable for what you getting, anyone looking for a unit I would highly recommend my worry was that I could only access my unit at certain times, but will 24/7 access this was ideal for me

9 July 2026
Rated 5 out of 5 stars

Great staff

Made the process of downsizing our storage locker very easy on the day. Thank you to the staff in the Paisley office. They are always helpful when we've needed to speak with them.

11 July 2026
Rated 5 out of 5 stars

Trafford park

The member of staff who Dealt with me Conor was very helpfull and polite nothing was to much for him

11 July 2026
Rated 5 out of 5 stars

Great customer service

Great customer service from Liam. We got the exact product we were looking for and were shown where to go. Given its such a vast space with loads of storage, oor location is perfect for us.

24 May 2026

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