Stone Island Reviews 

One of the worst customer service experiences I have had - took over two months and constant emailing to get a refund. Non responsive and misleading information, portal for return request was simple but the process was shambolic. Do not purchase throuhtthe website.

Truly one of the worst companies I've ever had to deal with, communication skills absolute zero,I've been fobbed off now for almost a month with getting a purchase verified.

I’ve been a loyal Stone Island customer for over 10 years, but this was the worst experience I’ve had with any brand.

I received defective Stone Island x New Balance shoes. Customer service promised me in writing that a replacement was in stock and would be sent via express shipping if I returned the defective pair. I trusted them, returned the shoes — and they left me with nothing.

They failed to process the exchange they promised, claimed it was a “misunderstanding,” and offered no solution beyond a refund. No accountability, no compensation, no respect for a long-time customer.

For a premium brand, this is shocking. I’ve completely lost faith in Stone Island, and I will not be returning.

Purchased a hoodie from Stone Island costing nearly £300.

Item part of my wardrobe so not worn all the time, material started to break down around the cuff and a hole appeared near the front pocket.

Contacted Stone Island, Thigio replied and asked for pictures, proof of purchase etc.

Had to chase him several times, eventually replied making excuses and said I have had the item too long.

I don’t think Stone Island fully understand consumer law.

I believe the item was poorly manufactured, lost faith in the brand as quality is poor for what you pay, customer service and after sales is poor.

You’d most probably get better quality from Primark, stick a stone island badge on it and you’re on a winner.

Customers need to stop buying this overpriced poor quality clothing.

Hugely disappointed in Stone Island, seems like I am not alone.

Hi,

i had bought 2 polos from stone island some time ago and had written immediately after i received till date they have not replied its been over a year we wanted to return the item but the emails we sent never got replied.

Terrible company, sells you a next day service for a second class experience. Completely ruined my order, half of it was missing and had to wait 3 months for a refund.

Emails the CEO and even that prick ignores you. Get this brand blacklisted and their customer service shook up.

I will not stop at this review, you was warned
.

Returned an online purchase in store and opted to replace it with a garment from the store. The garment colour however wasn’t quite as it was in the dark store ambience so once I tried it I decided it wasn’t good enough to spend £400 on. Upon returning it to the store I was informed that I’m not eligible for a refund given that I had done the exchange in store, only for store credit which is valid for 18 months.

This is pretty poor given this was not mentioned to me by the sale assistant at the time of the exchange. Had they mentioned it I would have opted for a refund which would give me the option to keep my money and instead I got swindled into rewarding Stone Island with £400 for their poor customer service. Deeply disappointing for a regular client. I will not be shopping at the physical store again. This is short sighted given how expensive real estate and staff are these days.

I bought a cardigan (8115559A9-V0020) for 1650£ and it's all in a pile.
Dry cleaning doesn't help, hand washing too.
Awful quality.

Stone island back in the day was quality. They controlled the numbers being sold and their garments were so well made. I walk around flannels now and in my view it’s just embarassing.

Ok. Stone Island great clothes - i've been buying since the late 80's, but if you buy from the online service you need to understand what you're getting in to.
The issue comes with returns and with UPS.
At present you have to return to Italy. To me this in its self is crazy but for now this is what it is.
You have to deal with commercial invoices you have to make your own pouch to house the invoices and having done all that, in my case they have lost contact with the package anyway.
Stone Island customer service tell you that you can book a one hour time slot collection with UPS. Unsuprisingly this isn't true. If you want UPS to collect the time I was given was between 0900 - 1500
I have spent few thousand with Stoneisland and have a couple of thousand in returns that I'm waiting for.
Stone island say they'll have an answer for me in 20 business days- not my money back - just a comment.

Have changed my rating after having an interesting conversation with some one at StoneIsland. The returns process is difficult but I'm sure I'll get there in the end. The person I spoke to put aspects into perspective form their side of the fence. I am still waiting for refunds but have confidence I will get them.

I ordered a sweatshirt with next day delivery on Friday 13 December. It's 16 December and it still has not arrived. What is up with companies not fultilling their orders? It's inexcusable when you fail to fulfil people's expectations. You have failed.

Last time i buy from stone island i paid almost£600 for 2 jumpers ups the useless scum have been meant to be delivering my items all week getting messed around all week lying saying they tried to deliver but missed us absolute rubbish phoned stone island today who promised me a phone call from ups to sort this mess out but shock horror no phone call nothing its the last time i but from them an update my order was cancelled on the 13th December today is the 2nd January and i am still waiting for a refund from these scumbags absolutely disgusting i would never buy from this company again

In 2024 alone I have spent close to €30,000 on Stone island clothing. I WILL NOT BE BUYING ANY MORE STONE ISLAND FROM NOW ON.
Why make it so hard to return clothing? I need to send back 4 jumpers from the 15 I bought last month and your customer service division is so bad that they couldn't care less if i have a problem......???I need to complete export documents???? for UPS before they will send it to you. I have already given them 3 copies of the return info as you asked and now i get a phone call from UPS at the airport to say unless I fill in onerous export documents they will return the parcels to me???? I have asked if there is any other way to get the returns back to you and I'm told "like it or stop bothering us as we don't care about you as a customer or your problem"....... Well done stone island!! You have just lost a great customer.
Why not have a little look at your reviews and sort your act out? Disgraceful disgusting ignorant company

Appalling service from Stone Island. I purchased a pair of stolen cargo pants and after two washes they have already faded. I have contacted stone Island who told me there’s nothing they can do after numerous emails. They have said they will escalate my complaint yet for weeks down the line, I’ve still heard nothing back from them.

Absolutely disgusting after sale. Spent £130 on a t-shirt for my 12 year old. Worn once for 2 hours and handwashed. Fragments from the design on the back went through top and I tried to return through Flannels who were told by Stone Island that they would not replace the top as this was 'wear and tear'. Wear and tear after wearing once for 2 hours. Will never purchase another item of clothing ever again. Disgusting brand.

Terrible online service.
Send an email re new release which won't allow you to order.
Next time available they are double the already steep price.
Unsubbed.

Wont be buying stone island again dont even want to wear the multiple items of clothing i own since oasis tried to rip me off with dynamic pricing after 6 hours in que! Liam and noel Gallagher must of endorsed this! All albums in bin im done with oasis and aint lining his pockets via stone island! Theres talk of protestest at his gigs next year! And fairplay theyve lost touch with the working class and gotten rich and GREEDY

I just received two pairs of stone island cargo pants and the quality was top notch as expected, the fabric feels high quality and the weight of the fabric is just right (not too heavy and not too light).

The sizing was true to size in my case, but if you are in between sizes i would recommend you go up to the next full size.

every time I've sent emails regarding the faulty item with pictures of the fault,I get a reply back sorry apologies can you send us pictures, & ive sent countless emails to get the same response, for the past month , now today I've sent pictures to be asked send pictures again.. ridiculous in one word... call them up you'll be transferred over to the north pole

should of read reviews, they sent me a used shirt with stains and pin holes all over it ,unbelievable, they must have crooks working for them it's that bad that I have to return it , can't believe I received it from stone island , well il be at the local store for a return , I called stone Islands customer service which wasn't to bad of service however I can not believe what I've received from a Italian company , I have made so many stone island purchases from other companies, but look what happened when I chose to go to stone island direct, I will ever oder from them again... this is unacceptable!!!