Stokers Furniture Reviews 

6,927
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,510 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the customer service, noting that the team members are consistently polite, incredibly knowledgeable, and always ready to offer professional guidance and helpful advice without ever being pushy. Some people were satisfied with the relaxed atmosphere, appreciating the opportunity to browse the wide selection of furniture at their own pace without feeling rushed. Buyers also mentioned that the spacious showrooms feature an impressive and varied choice of quality products, making the entire purchasing process smooth, straightforward, and pleasant from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product, praising the vast and varied stock of high quality... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

User experience

Consumers find user experience to be very pleasant, noting a relaxed atmosphere with no unwanted distractions... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not push... See more

Rated 5 out of 5 stars

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly... See more

Rated 5 out of 5 stars

Julie was extremely helpful and professional when we visited the store on Saturday. She made the purchase of our new furniture an easy task offering advice on fabrics and pricing The whole proces... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,927)

1,470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An extremely good shopping experience. Thank you.

The store is very well laid out and immaculate. The Stokers colleague who dealt with our enquiry had excellent product knowledge and was very approachable, spending a great deal of time with us as we decided upon our choices. You can even take your dog along. We would both highly recommend a visit, it is a great store with lovely colleagues; we were helped with our choices by Peter Thackway and we truly appreciate his time spent with us.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

We arrived fairly late 40 mins from…

We arrived fairly late 40 mins from closing. We had gone to look at a new base for our bed - we are having the room remodelled so it was an opportunity to refresh the bed base.
From the moment we arrived in the bed section Joe Tudor took us through our options and we settled on a base and ordered it!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Mattress We bought a mattress from Stokers and…

We bought a mattress from Stokers and unfortunately it was faulty. They could not have been more helpful especially Joe Tudor who helped us decided on another mattress no matter how many times we went into the shop every member of staff was both courteous and helpful
Our new mattress comes in a couple of weeks and I'm sure it will be fine.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent recall

I spoke to a salesman on the phone with questions about a chair I was interested in. He was very knowledgeable and helpful. As a result I went into the store a few days later. He not only remembered our interaction, but knew exactly what model, colour, material I wanted. Impressive. Needless to say, we bought the chair.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Stokers in Chester

My husband and I visited Stokers in Chester yesterday. We were served by Scott Dupree who was polite and professional. He was extremely helpful and assisted us to make our purchases. A very positive experience thank you. Would definitely recommend.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shopping experience in Chester store

I had a lovely shopping experience at Stokers Chester. Nathan Lowndes was my assistant on a slow Monday afternoon. He introduced himself & said if I needed any help to let him know. I had a good wander round & tried a few beds & when I was ready he came over & we had a nice chat about what kind of thing I was after & what my budget was. No hard sell, no patronising mansplaining, no push for an insurance add-on. I was very happy with my purchase & would recommend the friendly, affable and knowledgeable Nathan!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We called into Stokers Chester on the…

We called into Stokers Chester on the 14th May 2026 looking for a new bed and with professional help from Joe Tudor on sales we purchased one .
All questions were answered well and helpful with no pressure sales at all so all good .

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb selection of furniture and excellent customer service.

We had previously purchased 2 sofas from Stokers (25 years ago!!) so when the time came to make a decision on a new sofa for our kitchen area, we checked out Stokers to see if they had anything suitable for our needs. The amount of quality furniture at very reasonable prices was amazing, so too was the care and attention of Jenny, who was available for consultation on the selection of the sofa but was never intrusive. Having made our choice, Jenny then helped advise us on the various options available on the sofa we’d selected. The way she handled the final order was so efficient and covered everything that was needed in a really great manner. We left the store having made the right decision and extremely happy with the service that we had received. We’d happily recommend Stokers furniture store without hesitation.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Graham was very helpful and…

Graham was very helpful and knowledgeable. I purchased a bed( mattress,base and headboard )
This is my second purchase in 3 weeks, Sandra help me choose my sofa and recliner and again the service was excellent.
Susan Russell

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Southport store…

We visited the Southport store yesterday, and purchased 2=sofas.
Graham Bedworth was helpful and knowledgeable,
and a very friendly chap, making it easy for us to choose.
Thank you Graham.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just ordered some furniture from…

I’ve just ordered some furniture from Stokers Southport store. The showroom is a delight to wander around, as something always catches your eye. A friendly, unhurried atmosphere that lets you ponder over prospective purchase.
The Sales Team are very helpful and knowledgeable about their items on sale A special thanks to Andrew Cleverley for his hard work in ensuring we got the correct chairs for our table.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I visited Stokers in…

My husband and I visited Stokers in Southport today. It's a lovely store to walk around with plenty to choose from. We made our choice after being served by Graham Bedworth who was very knowledgeable and informative on the chair and sofa we purchased. Thank you for all your help.

2 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look