Stokers Furniture Reviews 

6,932
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,510 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the customer service, noting that the team members are consistently polite, incredibly knowledgeable, and always ready to offer professional guidance and helpful advice without ever being pushy. Some people were satisfied with the relaxed atmosphere, appreciating the opportunity to browse the wide selection of furniture at their own pace without feeling rushed. Buyers also mentioned that the spacious showrooms feature an impressive and varied choice of quality products, making the entire purchasing process smooth, straightforward, and pleasant from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product, praising the vast and varied stock of high quality... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

User experience

Consumers find user experience to be very pleasant, noting a relaxed atmosphere with no unwanted distractions... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not push... See more

Rated 5 out of 5 stars

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly... See more

Rated 5 out of 5 stars

Julie was extremely helpful and professional when we visited the store on Saturday. She made the purchase of our new furniture an easy task offering advice on fabrics and pricing The whole proces... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,932)

1,475 reviews in the last 12 months

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Rated 5 out of 5 stars

Relaxed Shopping Experience - Southport

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'!
On the day we visited we purchased a wardrobe and bed and mattress.
When we had questions, we sought out Carl, who could not have been more helpful.
When we were ready to purchase it was Carl again who took us through the process.
Could not recommend them more.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Southport

Stokers in Southport is highly recommended for a visit !
Carl, was very helpful with the testing and purchase of my new mattress .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service no pushy salespeople

Fantastic service no pushy salespeople, Nathen and Lizzy at the Chester branch ,looked after us , talked us through all the details, Lizzy got me a coffee, whilst Nathen talked through all the paperwork , what to expect when our furniture arrives at our house, Big thanks to you both👍

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The Chester store stocks an excellent range of quality furniture at competitive prices. The staff are helpful and knowledgeable and allow you to browse at leisure until you are ready ro seek their advice. We recently placed an order with Joe Tudor and are grateful to him for his excellent customer service.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tracy throughout…

Excellent service from Tracy throughout the sale process.on hand at all times to answer queries and make suggestions when appropriate.Certainly not pushy and gave us space to discuss and look around in our own time.Thanks for allowing us to take home the pattern book over-night

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

From the moment I arrived Andy and Matt were welcoming, knowledgeable and incredibly helpful. Stokers will be my number one choice for any future furniture purchases. Would highly recommend without hesitation.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

A really enjoyable shopping experience…

A really enjoyable shopping experience from start to finish.

Jenny was friendly, knowledgeable and took the time to answer all of our questions without ever being pushy. She gave us the space to browse while being available whenever we needed advice, which made choosing our furniture feel relaxed and enjoyable.. Would recommend

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Good range of furniture, helpful staff

Good range of furniture in a relaxed, no-pressure environment. The staff were friendly, welcoming and helpful throughout. Nathan guided us through our choice with expert knowledge and efficiency, making the whole furniture-buying experience straightforward and enjoyable. We’d happily recommend this store.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Spot on from the moment we walked in to ordering

From the moment we walked in it was a great experience. We had time to take a little walk around the massive showroom and then approached Scott Dupree who expertly guided us through the pros and cons of different corner sofas vs two sofas with a table in the corner. We were able to sit and take time playing with the recliner options and narrow down our choices, browsing the many fabric swatches before getting a price to take away. We visited another company’s showroom and quickly returned to Scott at Stokers as we knew they had the better product and service. Order and finance sorted (Including delivery and set up which is complementary). A spot on job. And we were able to take our dog in with us - she got lots of fuss from the staff and other customers. Can’t wait for the sofas to arrive! We’ve purchased sofas and mattresses from Stokers before and would highly recommend them from previous experience and our visit yesterday. Thank you!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Furniture Chester

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer.
First we were helped out by Nathan, which we had great advice from and then we came to a decision which Joe Tudor, finalised the deal professionally and quickly.
Both were very helpful and friendly indeed.
Very impressed and we are looking forward to enjoying our purchases and will return when we need more stock!
We were highly impressed by the final price and would highly recommended stokers and the team!!!!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Ormskirk

My husband and I went to Visit Ormskirk Market on Saturday.
On the way back to the train station we called in at Stokers, just to browse, we sat down on a GPlan settee and fell in love with it, there was a sale on and the settee seemed good value for money.
We spoke to Tracey the sales assistant, who gave us all the information about the manufacture, the variations it came in and different materials.
She was not a typical sales person pushing you to buy, she was very friendly and knowledgeable,an absolute pleasure to talk to.
We ended up purchasing a three and a two sofa set with powered foot rests, just an impulse buy, but I can’t wait for it to arrive.

18 July 2026
Unprompted review

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