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Stilo&Stile Reviews 

9,977
•
TrustScore 5 out of 5

4.9

Pen Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,806 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of products, especially for fountain pens, inks, and stationery, noting the extensive and well-organized catalog. The service is frequently described as exceptional, with many appreciating the personalized assistance and prompt responses to inquiries. Reviewers are particularly impressed with the fast and secure delivery, with items arriving well-packed and in perfect condition. However, some customers also noted minor issues, such as vague tracking information or a lack of email notifications for order confirmations and shipping updates. A few people mentioned that small items were sometimes packed loosely, and there were occasional delays in shipping due to internal processes or courier issues.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent and extensive selection of fountain... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Quality

People report positive experiences with quality, consistently praising the excellent condition and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as dependable, excellent,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the products and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more

Rated 5 out of 5 stars

I love Stilo&Stile. They have so many beautiful items for people who love fountain pens, inks and writing. Valentina helped me secure my dream pen when a small restock was expected to arrive. She was... See more

Rated 5 out of 5 stars

Ordering was straight forward and helpful; this was a pre order and thus was offered a discount; got my fountain pen within the stated time frame. It was packed perfectly and thus received in top cond... See more

Rated 5 out of 5 stars

Ordering at Stilo e Stile is always such a good and nice experience! Customer service is really good, packages are sent quickly and secured. Range of products is very nice (especially considering the... See more

Company details

  1. Pen Store

Written by the company

Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(9,977)

2,764 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect experience at all levels

Ordering at Stilo e Stile is always such a good and nice experience! Customer service is really good, packages are sent quickly and secured. Range of products is very nice (especially considering the one in my country is kind of limited)

16 June 2026
Rated 5 out of 5 stars

Perfect!

Perfect!
I had a problem. Due to my lack of knowledge of the pen, which has a filing system, which I was using for the first time, I wrote to them and they answered me quickly, accurately and kindly. Excellent store.

23 June 2026

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