Stena Line Nederland Reviews 

When I wanted to take two of my OWN dogs, the guy at the reception desk in Hook of Holland, accused me that I was going to sell the dogs in the UK, which is totally untrue and based on nothing at all. Finally I could go through, but it was VERY unpleasant. I think Stenaline goes way too far by criminalizing their own customers. I have been traveling for years now with Stena Line, but since this instance it doesn't feel like they are there for good willing passengers.

On our return journey the choice of vegetarian sandwiches was virtually non existent. We just wanted a cheese or cheese and salad sandwich each, but this was not available. Also, I was not able to understand the English spoken by one of the members of staff.
I feel the service in general was unprofessional, which is a pity.

One of the first on board and found myself a nice seat beside a window. Put my 2 bags down and went to get a coffee and use the restroom. Upon returning about 5 minutes later a North African family with 3 children had moved my belongings and were sitting where I had put them. I kindly asked them to move but they rudely declined. One of the sons, about 12 years old said to me, "walla, old man, you was gone too long and anyway, it's easier for you to move as they are 5 and you are 1. ( there were about 50 other vacant seats they could have sat at). The father was physically touching me to move me away. Went to the reception and explained the situation. I was abruptly told I was in the wrong and should not have left my bags unattended. I said I just went for coffee and to the toilet. There are lockers for bags I was told. This is totally illogical. Travelling alone would mean every time I need to go to the bathroom etc I would have to gather all my belongings up, get a locker key, deposit my belongings only to return 3 minutes later, get my belongings, hand the key back in and upon return my seat would be gone then anyway.
Totally disrespectful of the family to touch/move my belongings and the reaction of the counter staff was to say the least, unbelievable.
We are living in a strange world.One of the first on board and found myself a nice seat beside a window. Put my 2 bags down and went to get a coffee and use the restroom. Upon returning about 5 minutes later a North African family with 3 children had moved my belongings and were sitting where I had put them. I kindly asked them to move but they rudely declined. One of the sons, about 12 years old said to me, "walla, old man, you was gone too long and anyway, it's easier for you to move as they are 5 and you are 1. ( there were about 50 other vacant seats they could have sat at). The father was physically touching me to move me away. Went to the reception and explained the situation. I was abruptly told I was in the wrong and should not have left my bags unattended. I said I just went for coffee and to the toilet. There are lockers for bags I was told. This is totally illogical. Travelling alone would mean every time I need to go to the bathroom etc I would have to gather all my belongings up, get a locker key, deposit my belongings only to return 3 minutes later, get my belongings, hand the key back in and upon return my seat would be gone then anyway.
Totally disrespectful of the family to touch/move my belongings and the reaction of the counter staff was to say the least, unbelievable.
We are living in a strange world.

Just experienced Stena Lines ‘profit before people’ policy.
Arrived at Harwich for the ferry to Hook of Holland. Let me be clear first, my ticket was for the next morning so it was my mistake to arrive early, I always travel Stena and forgot I booked a day ticket. Explained to the ticket man, he said I could get on no problem. I was very happy to hear this. But I would have to pay £250!!!! Explained I didn’t have that kind of money and otherwise would have to sleep in the van ( it’s February and cold ) to which he replied ‘ there’s a hotel up the road’. Hotel not available. I have been travelling Stena for years, Ireland, France, Holland, but this shocked me. He could used his disgretion and let me on. Very disappointed with Stena, as the Dutch would say, de klant is niet altijd koning…

Stena Britannica line from UK to NL is a disaster. Extremely slow and delayed boarding, to the point that you won't manage dinner with your kids (even though the boarding was supposed to start at 20:00, we managed to get on board at around 21:40). In the cabin were only two blankets and two towels for our three passenger crew and they kept making very loud and completely (for us) unnecessary announcements over the whole ship (also inside cabins) way over 22:30, when our by then exhausted kid was trying to fall sleep. Also the bathroom smelled like rotten eggs and there was no soap...

This to be compared with the absolutely amazing experience on Stena Hollandica, where boarding was from 19:00, so we comfortably managed great dinner, clean nice cabin with all we needed, no nasty smells, no announcements...

One company and such a huge difference... Sort it out!!!!

Ordered ferry last minute from hoek of Holland to Harwich in my car and first time travelling with puppy, I messed up and didn't do pet worming in time but they rebooked it following day with very little charge, most likely an admin fee.

Customer service all round was great from boarding to dining, nothing bad to say at all. Everything was also very clean and very well organised.