Stellisons Electrical Reviews 

2,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and friendly approach, often going above and beyond to assist. People frequently highlight the excellent service, competitive pricing, and the smooth, efficient process from purchase to delivery. The delivery and installation teams are also commended for their professionalism, care, and effective setup of new appliances. However, some customers also noted issues with product functionality or after-sales support, with a few experiencing appliances that were faulty or required multiple repair attempts without resolution. Additionally, some people mentioned problems with delivery, such as items arriving damaged, delays in scheduling, or issues with installation and fitting.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professional and helpful staff, prompt... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the good value for the price and a wide... See more

Price

Customers consistently note positive experiences with price, often finding products to be good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,015)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were friendly and helpful…

Staff were friendly and helpful explaining what products do and delivery service was excellent

15 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much.
We are glad our team could help explain our products and deliver your items smoothly, we appreciate your feedback.

Rated 5 out of 5 stars

Excellent customer service,as always .

Excellent customer service,as always .
Sorted out the problems we were having and fitters came and installed our replacement fridge , no fuss, did a wonderful job .
We wouldn’t go anywhere else .

14 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your loyalty.
Knowing you wouldn't go anywhere else means the world to us.

Rated 5 out of 5 stars

Good service

Product was supplied and fitted in a timely manner with no fuss or mess

11 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your 5-star review.

Rated 5 out of 5 stars

Recommend

When I went into the Benfleet store, they were very helpful.
The delivery drivers were really nice & new what they were doing when they installed the washing machine. Recommend Stellisons electrical

7 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

We are thrilled you had a great experience, from our Benfleet showroom to our delivery and installation team.
I will pass your kind words on to everyone involved.Thank you for recommending Stellisons Electrical, and we hope to see you again soon.

Rated 2 out of 5 stars

Washing machine incorrectly installed

I paid for full installation. Washing machine was incorrectly installed. Had to wait 4 days for engineer to correct the installation fault.

7 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

We completely understand your frustration with the initial installation and the unacceptable four-day delay you experienced.
We are glad to hear that our engineer has now corrected the fault and fully resolved the issue for you.
Thank you for your patience, and we will use your feedback to improve our installation service moving forward.

Rated 5 out of 5 stars

Stellisons are always my first stop for…

Stellisons are always my first stop for electrical goods. The Shop Assistants are knowledgeable and very helpful and the Delivery and Installation Team are Polite and very clean in their work.

3 July 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for the wonderful review.
We are thrilled to hear that Stellisons is always your first choice for electrical appliances.

Rated 5 out of 5 stars

Fantastic service very professional…

Fantastic service very professional guys Charles Jordan is a asset to the company well done we will be back to buy other things

24 June 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for the fantastic review.
We are thrilled to hear that you experienced such professional service from our team.

Rated 5 out of 5 stars

Great team at Stellisons Ipswich

The team at Stellisons Ipswich are great.
We have made 3 big purchases ourselves, and family members have made a couple too..
Great prices, great staff, easy parking. And if you have young kids, take them to see the see through dishwasher

23 June 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thanks for the great feedback. We are delighted that your family chooses to shop with us at Ipswich. It is wonderful to hear you appreciate our prices, staff, parking, and our famous see-through dishwasher. See you all again soon.

Rated 5 out of 5 stars

Excellent Service

From our salesman Brian through to the delivery team our dealings with Stellisons were first class! We particularly liked being able to see all our new kitchen appliances in one showroom and get good professional advice. We recommend Stellisons and will use them again. We are confident that the service team will be there for us if needed in the future.

19 June 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the fantastic review
We are thrilled to hear that Brian and our delivery team provided you with first-class service. .we look forward to welcoming you back in the near future.

Rated 5 out of 5 stars

Stellisons are great

Stellisons are great, nothing too much trouble and they price matched, Mark from the Ipswich branch was brilliant

20 June 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review.
We are delighted to hear that Mark and the Ipswich team went above and beyond for you.

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