thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more
My agent, Rohit Sharma, was very responsive as I waited very little inbetween his messages. He was very clear about the guidance provided, got straight to the heart of the issue and was patient while... See more
The follow-up and constant updates really reassured me about the work being done. My computer's SSD was dead, and in the store they told me that nothing could be recovered, but Stellar did a fantastic... See more
Company details
Written by the company
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Contact info
10301 Northwest Freeway Suite 314, 77092-8227, Houston, United States
- +1-877-778-6087
- support@stellarinfo.com
- www.stellarinfo.com
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Stellar offer a 100% guarantee
Stellar offer a 100% guarantee, however if the software doesn't do what you need, there is no guarantee. Let the buyer beware!
18 March 2026
Unprompted review
Reply from Stellar Data Recovery
Dear David Deans,
We sincerely apologize for the inconvenience caused and for not meeting your expectations. At Stellar, your satisfaction is extremely important to us, and we genuinely regret that your experience with our software has led you to consider a refund.
We completely understand your concerns, and our top priority is to resolve this situation in a way that works best for you. Before proceeding further, we would truly appreciate the opportunity to connect with you directly so we can better understand the issue and work toward a satisfactory resolution.
At your convenience, please reply to our support team and our team will ensure we reach out promptly and do everything possible to address your concerns—whether that means resolving the issue, offering guidance, or discussing the best available options for you.
We truly value your patience and the chance to make things right. Thank you for giving us this opportunity—we are committed to turning your experience around.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
helped me understand more
17 March 2026
Unprompted review
Mayur was Fantastic Assistant
Everything was going great once i connected with Mayur. He was able to help me navigate areas of my computer that I have never been to before. Once we found i didn't have knowledge, he connected remotely and fixed the problem keeping me informed at all times. I greatly appreciated his assistance
17 March 2026
Unprompted review
Stella is a consumer focused company
Stella is a consumer focused company. dont worry about buying from them
17 March 2026
Unprompted review
Appreciate your help and great support
17 March 2026
Unprompted review
I wish all customer service people were…
I wish all customer service people were as helpful as Rohit. Works really fast polite and helpful. Helped me to 100% satisfaction.
16 March 2026
Unprompted review
Vishal handled everything I needed.
16 March 2026
Unprompted review
Very nice customer support
Mayur helped me understand how the product work and guided me well.. Thank you Mayur
16 March 2026
Unprompted review
I have contacated Stellar support for…
I have contacated Stellar support for BitRsaer Mobile Eraser wiping process and contacted with Mr. Raish he helped me to eraser my phone and I am satisfied with his assitance.
Thank you!
16 March 2026
Unprompted review
I would like to thank Rohit Verma for…
I would like to thank Rohit Verma for taking the time and effort to recover all my computer work. I thought that I had lost years worth of work and was very depressed. But this all changed when Rohit was able to repair and install my work. Thank you very very much Rohit. I really appreciate it and I wish to let his supervisor know that he is a valuable asset to his company.
13 March 2026
Unprompted review
Very kind and helpful
Very kind and helpful. My problem has been solved. Thank you very much :-)
13 March 2026
Unprompted review
Sanket was able to jump into an issue…
Sanket was able to jump into an issue that happened last week. He made quick work of fixing the issue. I am satisfied with how it all went.
12 March 2026
Unprompted review
Nikhil was able to solve the issue…
Nikhil was able to solve the issue after understanding it and made the process smooth.
11 March 2026
Unprompted review
The personal support from Rohit in the…
The personal support from Rohit in the chat session was perfect: he made my Outlook work (finally)!
Thank you, very much!
6 March 2026
Unprompted review
very good experience..
5 March 2026
Unprompted review
Support chat was quite informative
I chatted with Mayur to get a better understanding on the product, services offered, and expectations. He was informative and provided all the information I needed prior to making a decision. Will run the demo and purchase a license upon reviewing the results.
3 March 2026
Unprompted review
Swatantra
Swatantra, the technical support agent that I contacted to help me with some questions I had helped me with everything I needed to know and gave me the link for the manual.
2 March 2026
Unprompted review
Dheeraj helped me out and was very kind…
Dheeraj helped me out and was very kind and helpful, quick and resolved my issues.
2 March 2026
Unprompted review
Great product and support by Rohit Verma
Yes, thank for help. Great product and support by Rohit Verma
27 February 2026
Unprompted review
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