Customer service was extremely helpful getting my software downloaded and running.
Customer service: 5
Ease of use: 3
Performance: 3
Quality: 3
Value for money: 3
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The information on this page is based solely on product reviews written by customers of Stellar Data Recovery via Trustpilot.
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All reviews
Great customer service on refund
Customer service: 5
Ease of use: 1
Performance: 1
Quality: 1
Stellar application accessibility resolved by team prompt and efficient.
Customer service: 5
Ease of use: 4
Performance: 5
Quality: 4
Value for money: 5
This program saved me thousands of photos. I'm so glad I used it.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Though a little pricey, this item has met my needs and the customer service person was super helpful!
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 4
Stellar Data Recovery Professional for Mac is a best recovery software. It is very fast and efficient. I lost my valuable data but I was able to recover my data accurately with this software.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
beware that "lifetime" purchase essentially means its lifetime of that version. if they upgrade their version next year, your purchase is down the drain. the videos that were recovered were "bad format". The customer service said I need to buy "video recovery" software separately. Which I did. the video recovery app works, but the audio was lost on ALL the recovered videos. EDIT: The Stellar team responded back and provided with activation key for the newer version.
Customer service: 3
Ease of use: 4
Performance: 1
Quality: 1
Value for money: 2
Reply from Stellar Data Recovery
Dear Jay,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've encountered.
We understand your concerns regarding the "lifetime" license and regret any confusion it may have caused.
Regarding the video recovery issue, we're sorry that the initial recovery process did not meet your expectations. In response to your activation request, we have assisted you with the installation and activation of the latest version of Stellar Data Recovery Professional for Mac, which includes enhanced recovery capabilities.
Customer satisfaction is our top priority, and we are fully committed to resolving your concerns as quickly and effectively as possible.
We are actively assisting you through your ongoing support ticket, and a follow-up email has already been sent to you.
Once again, please accept our sincere apologies, and thank you for giving us another opportunity to assist you.
Best regards,
Manish Kumar pant
Customer Experience Team
Stellar Data Recovery
Stellar Data recovery helped me to recover data from many Macs and their support us outstanding. I got my full version 5 years ago and along this time is being easy to deal with it and I highly recommend this to everyone in need of a Mac recovery software.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Stellar Data Recovery Professional for Mac - I was very worried I could not get my data back, but with the professional help all was recovered well, great service! Thanks! I do advice people with problems with their corrupted TimeMachine drive to use Stellar software.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
In general, my experience has been good. The chat with Devashish Sharma was very helpful. I have to say though, that your website is too complicated and user-unfriendly. It is too difficult to access "my account' and manage it
Customer service: 5
Ease of use: 3
Performance: 5
Value for money: 5
I had problem to get my Western Digital external harddrive to open. I had a lot of important documents, photos and other thing stuck on this harddrive. I tried a few free-software but some was complicated and I wanted an easy -to-use one. Event tried to fix it myself at first without any program. I found Stellar Recovery for MAC and was almost blown away by few things. It was easy to use and easy to select the files to start with. It all was smooth and fast. I got a reciept on my buy alost at once and also a contact checking how all worked out for me. Thats a big plus and I was glad that some person really cared how things worked out for me. So If you end up in same position as I did. Do not heitate to check out Stella Recovery as it worked so fine for me.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 4
Great product for data recovery and great customer service
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
It s great to use it
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
I am totally amazed with software results, Stellar it helps to recover all my files
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Great customer support
Customer service: 5
I deleted an important folder by mistake while clearing space on my Mac. Stellar Data Recovery found all the files I thought were gone forever. The scan took a bit of time, but the results were worth it. Interface is clean, and recovery was simple. Highly recommend for accidental deletions.
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Appreciate the support
Customer service: 5
I accidentally deleted important project files from my Mac and couldn’t retrieve them through recovery tools. Losing them would have meant restarting weeks of work. I tried a few free utilities with no success, but Stellar Data Recovery for Mac was able to scan deeply and recover my important files. The interface was easy to use and recovery was fast.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
The software has recovered almost all of the data. The competitor software failed to even recognize the corrupted hard drive. Still using it for more recovery.
Customer service: 5
Ease of use: 4
Performance: 4
Quality: 4
Value for money: 3
good customer service
Customer service: 5