Stellantis &You UK - Vauxhall Croydon Reviews 

Victor was exemplary from start to finish, from my first enquiry to collecting the car eight days later.

A happy customer

Viktor was extremely helpful and very knowledgeable and professional . Would definitely recommend.

I need just an update from my working vehicle and I can't get it.
All I have is a AI attendant on the phone if me repeating the same thing.
My van should be read begging of the week and today is friday.
I will have to stop duties early just to go and get a update.
This is very bad.

From start to finish the service was excellent and polite and caring over the process.
And a big thank you to Ahmed Bapusha from the Croydon branch
Such a nice guy and smooth with all the paperwork to
Thank you again Stellantis
Mrs Barbara Vacher

Shaun made the whole process smooth and easy, professional and cordial form the moment we stepped in the dealership. I would recommend him. Thank you Shaun

Was very helpful Sean in the Purley branch was very good and professional would deffo recommend him to for further purchases

Hello, I regret to say that after almost thirteen years I have decided to stop having my car serviced and repaired at a main Vauxhall dealer. I bought my new car, a Zafira, LC63 FFE at your then Kingston upon Thames branch. It was convenient for me a short bus ride away to from my home and back when I took it in for servicing and repairs. However, when that closed my two nearest branches were either Wimbledon or Croydon neither particularly close or easy to get to. I chose Wimbledon first as they offered a free collection and delivery service on one occasion I had to go and collect the car as the driver decided that he'd done enough for the day and gone home. I then transferred to Croydon and as I had a service contract with I used the collection/delivery service there. On the 16th June I took my car to Croydon as I had a problem with the steering and paid the £219.00 for a full diagnostic check. I am not sure how thorough this was as the test drive the report seemed quite vague. The advisory suggested that I did need to have some further work to be carried which I had done by my local Halfords garage as it was cheaper and more convenient for me to get to. The report also advised that I should have coolant expansion tank replaced as it showed it was showing traces of oil. As the car was due for service in September I decided to wait until then to get it replaced. I booked the service in July for Monday 14th September and asked that the tank be checked for possible oil. I was told that I would have to have another diagnostic check for £219.00 on top of the normal service charge I did say that surely if the car was there for a service that be checked at the same time and not to have to pay the extra money but was told that was not the case. At the same time the customer service advisor Chesney signed me up for a new service contract. I was doubtful about this as I was not sure how long I would have the car for but was assured that I could cancel at any time and I would get a full refund of any money paid. That was not the case and when the new agreement came I found that I would be charged £37.50 + VAT if I cancelled the agreement. Chelsea seemed to know nothing about this and asked me to send her a copy of the agreement which I did. After that I did not hear from her again despite calling the garage and asking her to call me. On Monday the car was collection was delayed and I had to make multiple calls to find out what was happening, told that it would be in the next hour and more calls when that didn't happen. Eventually when it did reach the garage I had a call to discuss the work required and to tell me that it now would not be completed until the next day. This was very inconvenient to me and again I had to make multiple calls to find out if the car was ready and how much it would cost. On one occasion the call was answered by a robot that assured me that the car was ready to be collected which it wasn't. On another the call was answered by your a call centre and a very pleasant lady also tried to get through to Croydon but was unable to do so. She said that she would email the service centre manager to contact but they didn't. Of all the problems I have encountered over the last couple of days the difficulty on contacting my local garage was the most time wasting and frustrating of all. All in all a very unsatisfactory experience of Stellantis & You contrasted to the attention I was given at my local Halfords garage. They did a free check on the work to be done, came back quickly with the cost and that they could do the work the next day. This was all done over the phone that was answered promptly by someone who knew me and called me back when he said he would. As a result of my experience with Stellantis & You I would like to cancel the service agreement with no penalty and to have a refund of the £219.00 I think I shouldn't haven't paid for the extra diagnostic check. I would also like you to check if the oil cooler would have been covered by the Lifetime Warranty on the car and cover the cost of that as well. Many thanks Peter

Dealer: Stellantis &You Leapmotor Croydon

Very helpful with car sale and test drive

Seamless, efficient and friendly service. Sean was really knowledgable and welcoming and made us feel at ease straight away. I’m so pleased to have got a car from this dealership and would recommend to others.

Sean burl top man to deal with very respectfully and helpfull everyone here is helpfully but sean burl is the main number 1 for me

Our first experience of Vauxhall, was pleasant. Sean was very polite and extremely helpful. He talked us through all the financing possibilities and current deals which can feel quite overwhelming at times!

Sean Burl was exceptionally friendly, knowledgeable, and made the entire process completely seamless and stress-free. He took care of every single detail from start to finish, delivering phenomenal, top-tier service. He was an absolute breath of fresh air to speak with, and I couldn't be happier with the experience. I would highly recommend him to anyone!

I recently had the pleasure of purchasing a vehicle with the support of Sean Burl, and I cannot speak highly enough of the outstanding service he provided. From the very beginning, Sean demonstrated a high level of professionalism, expertise, and genuine care that made the entire process smooth and enjoyable.

He took the time to fully understand my needs and preferences, carefully explaining all the options available to me without ever being pushy. His knowledge of the vehicles and the features they offered was impressive, and he ensured that I was well informed at every stage of the decision-making process. What I appreciated most was his ability to strike the perfect balance between offering guidance and allowing me the space to make my own choices comfortably.

Throughout the experience, Sean maintained excellent communication, promptly answering all of my questions and keeping me updated on progress. His attention to detail and commitment to customer satisfaction truly stood out. It was clear that he genuinely cared about making sure I was completely happy with my purchase, and that level of dedication is rare to find.

Thanks to Sean’s support, what could have been a stressful and overwhelming process turned into an enjoyable and exciting journey. I left not only with a car that I am extremely happy with but also with the confidence that I had been looked after by someone who genuinely prioritises the customer’s best interests.

I would wholeheartedly recommend Sean Burl to anyone considering purchasing a car. His professionalism, knowledge, and exceptional customer service make him a true credit to his role and an asset to the dealership.

Helpful walked in off street during lunch on a Sunday and still got help

Sean Burl showed me around the 408 and i was very happy with my experience.

I booked an appointment to view a vauxhall crossland and were helped by a sales person- Sean. He was extremely helpful and knowledgeable. Was a great experience, we had driven over an hour to get to this branch and would do it again as the staff were all friendly. Ive been to a few Stellantis branches and Croydon branch was 5*!

I had a very good experience with Sean Burl at Vauxhall Croydon, he took the time to listen to my needs, made me feel comfortable and brought me water without me asking. I genuinely enjoyed my experience at Vauxhall Croydon, thank you.

Service was professional, friendly and very attentive

Comprehensive information about vehicle available online. Excellent service on site and during test drive.

The salesman Vikter was very helpful and had a lot patience. He kept me informed of the delivery etc