Stellantis &You UK - Peugeot Manchester Reviews 

Extremely disappointing experience from a main dealership

I am extremely disappointed with the level of service and communication I have received from this dealership.

I agreed to purchase a used vehicle costing £17,329 and paid a £100 deposit. What should have been an exciting and straightforward experience has instead turned into a frustrating and stressful ordeal.

My vehicle collection has now been disrupted on three separate occasions.

For the first scheduled collection, I was informed that the brake pads needed replacing. This meant cancelling arrangements with a friend who had agreed to take me to the dealership, wasting both of our time.

When collection was rearranged, I was then informed that not only the brake pads but also the brake discs required replacing. Why was this not identified and communicated in the first place?

The second collection did not go ahead because I was unexpectedly called away for work. However, given that the vehicle is still not ready, I now question whether it would have been available anyway.

The third occasion is what I find particularly unacceptable.

I specifically emailed the dealership the day before collection to confirm that the vehicle would be ready. I received written confirmation that it would be ready the following morning.

Trusting this assurance, both my friend and I rearranged our schedules to collect the vehicle.

Then, on the actual morning of collection, I received another email informing me that the vehicle was STILL not ready.

How can a main dealership confirm that a vehicle will be ready for collection, only to inform the customer the on the morning of collection that the outstanding work has not been completed?

I was relying on this vehicle to travel to work the following week, and these repeated delays have caused unnecessary stress, anxiety and uncertainty about my transport arrangements.

The dealership has apologised, offered to deliver the vehicle and stated that compensation will be arranged. However, no specific compensation has been confirmed, and I am still awaiting a clear explanation of what work remains outstanding and why the vehicle continues to be delayed.

Offering delivery does not resolve the inconvenience when I still need to arrange time to complete payment and receive the vehicle.

For a main dealership selling a vehicle worth over £17,000, I expected significantly better organisation, communication and customer service.

I understand that vehicles sometimes require additional work before collection. What I find unacceptable is the repeated disruption, changing explanations and assurances that have not been fulfilled.

At the time of writing, I have paid my deposit, rearranged my commitments multiple times and still do not have the vehicle.

An incredibly disappointing buying experience so far. I would strongly encourage anyone considering purchasing a vehicle from this dealership to ensure that they know about the highly unprofessional standard of service they are providing to customers.

Fantastic experience from start to finish!
I recently purchased a new vehicle from Stellantis &You Manchester, and I cannot praise the team enough. The entire car-buying journey was seamless, stress-free, and professional, largely thanks to the incredible staff.
The attention to detail here is next level. Both Naresh and George from the car sales team went completely above and beyond. They took the time to understand exactly what I was looking for, answered every single question thoroughly, and made sure every minor detail regarding the vehicle specification, paperwork, and handover was handled flawlessly. Their communication was fantastic throughout.
A special shout-out to Frasier, the car sales manager, who runs a brilliant operation. He was incredibly supportive, ensured everything progressed smoothly behind the scenes, and made me feel like a valued customer.
If you are looking to buy a new car and want to deal with a helpful, friendly, and meticulous team, I highly recommend visiting Stellantis &You Manchester. Thank you all so much for the exceptional service!

Fantastic service from Ryan at Manchester Stellantis.
Found me a cracking c4, it was deliveried promptly , Ryan even sorted me 5 day insurance.
Professional , honest and prompt service throughout.
Ide had a bad experience with another car dealer I had ordered a car from.
Stellantis gave superb support to me , on the legal aspects , helping to sort this out.

Don’t usually rate used car dealers. But these guys are fantastic..
will be using again in a few years when I change vehicle .
Thank you all.

Thanks to Paul Eastwood for his help and assistance in getting my new car. This was a stressless and easy process.

Wonderful sales experience with Naresh, the Sales Advisor in Salford. Friendly and efficient service with the purchase of our new car. Highly recommended.

Thanks To Paul Eastwood at Stellantis Salford. Just picked up my new 2008 Great Experience and very professional.

Just collected my new car from Salford. A big thank you to Paul for turning everything around. Unbelievable Salesperson. Thank you

We got a car from them around Dec 25 . But we werent given wheel locking nut key. Hence we had to spend £££s to get a damaged tyre change and will be needing to spend more , atleat a grand becasue of them, on the other three tyres. Raised a complaint, it didnt resolve.

Just collected my car of naresh great guy everything went so smoothly and very happy with my new car.

Ordered a car with Naresh syal. He was very good with his communication and also very friendly. He was very good andd finding a car for our family’s specific needs

10/10 from Ryan in 1 day car the next no issues. Would recommend him to anyone!

Very good, I loved everything.

I had a good service and the cars on show were very so good, Layna was so kind and paid attention to detail which was amazing

Naresh made it easy and seamless

Having someone to talk to who gets you don’t understand much about cars and spends the time to explain things to you and is also friendly and approachable is not something you get in most places. Tom is a credit to your company

Avoid the Manchester branch, I needed help after purchasing a car and I was being ignored,and I find this rude. Phone calls not returned, phone never answered, whatsapp messaged ignored too, Just avoid them, once they have your money the aftercare doesn't exist.

Excellent customer service, understanding exactly what I wanted and making the whole process stress-free

Paul Eastwood has been absolutely amazing throughout the whole process of buying my car. He’s been incredibly helpful, knowledgeable and informative from start to finish, and I really appreciated how contactable and supportive he was, even outside of office hours.
Nothing was ever too much trouble, and he made the whole experience feel easy and stress-free. I couldn’t have asked for better service and would highly recommend Paul to anyone looking to buy a car. Thank you, Paul!

I collected my new car today and I am so pleased with it. The entire process from enquiry to pick up went so smoothly. Special mention to Tom who was nothing but helpful and informative throughout the whole process and sorted me the car I wanted while meeting all of my price requirements . Thank you for everything!!

This has to be the worst dealership I've ever dealt with, the sales team seem very helpful but the service dept are shocking. They will try to avoid a warranty repair at any cost. I had the misfortune of dealing with Joshua who appears to be an agent that books the vehicle's in not a mechanic but tried to diagnose a mechanical issue with his eyes instead of a diagnostic's machine. They make sweeping statements to try to invalidate your warranty. At one point I was asked to pay over £600 for a spare key for a non key related issue. They have did a repair, said its not under warranty now won't release the vehicle unless I pay and now they are threatening to charge storage costs. Especially if you use the vehicle for work, don't buy from this dealership because it will cost you in time and money dealing with them!