Steer Automotive Group Reviews 

My car was crashed in to and Steer were a Tesla approved repairer through my insurance. The repair has been done well. It took 10 weeks in total for the repair to be complete which is a long time IMO, however I was told that this was down to part delays, so more of an issue with Tesla than Steer. Anyone I spoke to was friendly and helpful at Steer and I can’t fault them for that.

Excellent service and work done on car, including metallic paint which is difficult to match. The only gripe I would have is that it took a very long time. Waitrose were paying as a result of a bump with one of their vans, and also provided a hire car which may have contributed to that. However overall great service, communication and work.

My car needed repairing and the insurance company arranged for it to go to Steer. They rang me with a date and supplied a courtesy car which they brought to me. I thought it would be with them for a week but they rang me the next day to say the work was complete. I had my car returned to me all nicely cleaned inside and out. They had got the items in which were needed, before they got my car. The people I spoke to were pleasant,polite and friendly.

Great professional service, repair was completed in a timely fashion to a very high standard, would highly recommend.5*

Work on the car was completed within a week which was great ! Also looks great so im very happy ! However communication on getting my vehicle back was not great as it took Enterprise which supplied the courtesy car to actually get a time on which I could pick the vehicle up ,even though I had rang in the morning for updates no time was given . This ment I had to wait all day with plans on hold where I think what would make the service better if they sent a text with an estimated time period of when the vehicle would be ready .

Don’t allow your vehicle to go to steer Automotive Boston . Our car when’s there after hitting a deer for some minor repairs to the front bumper. The vehicle was there for five weeks for a max of one week repair job.A few weeks later the inner wheel arch fell down on the wheel and it destroyed it. This was reported to steer who arranged to inspect it at Boston , on inspection the manager Domenico said he would correct it . When we arrived home he had sent an email to us saying it was not their fault as we must of hit a pothole. On further inspection by a professional engineer it was clear that the parts had been fitted incorrectly and were fitted differently to the other side of the vehicle. We sent pictures of the two sides to Domenico who responded by saying “we had taken both sides apart so how do you know that the failed one is the incorrect one”this says it all to me. After this we decided we didn’t want these people anywhere near our car again so we payed to have it corrected and it was also found that broken parts from the original damage had been refitted. Steer Clear.

No issues at all which is very unusual nowadays. Great communication & every member of their team happy to help with any queries big or small. Not forgetting the car itself has been repaired like new! 5*

Steer Nottingham South . Renewed faith from this centre in Long Eaton . Happy to deal with again

I recently had repair work carried out on my car by Steer Automotive following a non-fault accident. While I’m pleased with the quality of the work completed, the overall experience was quite frustrating.

My booking was rescheduled three times, which was already inconvenient, but more frustrating was the constant movement of the estimated repair completion date — this changed around 16 times. When you’re simply trying to get your own vehicle back, this level of uncertainty is incredibly frustrating.

Communication from the Tamworth branch was also disappointing. On several occasions when I called, I spoke with Lorraine and Ian, who both came across as abrupt and not particularly helpful, as though they didn’t really want to assist. This made the whole process feel unnecessarily difficult.

At one point, I even had to involve my insurance company due to the lack of clear communication and updates from Steer, which shouldn’t have been necessary.

When I visited the branch, the reception experience also wasn’t very professional, as lunch was being eaten at the front desk, with a noticeable odour — not the best impression for customers.

Once the work was completed, things moved quickly in terms of taking payment and arranging collection, which I appreciated. As mentioned, I am happy with the standard of the repair itself.

However, the delays, lack of communication, and customer service at the Tamworth branch really let the experience down. There is definitely room for improvement to match the quality of the repair work.

Excellent service from Jamie and the team in Portsmouth. Smooth collection and drop off of my vehicle and courtesy car.
Kept informed and updated throughout the works which were completed to a high standard.
Would highly recommend.
Thank you

Excellent communication from the start. Friendly, knowledgable staff and a great repair.
Highly recommend Steer.

My car had been damaged and when I left the car to be assessed the reception team provided clear details on the process. During the process they kept me fully informed on each stage which was spread over a couple of weeks due to having to wait for the replacement bodywork to be delivered. The cars provided while they replaced the damaged bumper were clean and perfect for my requirements. The work done to the bodywork was completed to an excellent standard and overall I found all the staff to be friendly and professional at all time.

Steer Bishops Stortford, don't answer the phone, can't leave message as box is full, deny they have had authority to carry out work, have had my car two weeks with no work done, I was persuaded to sign up to extra insurance at £8 a day. Some sort of scam going on here.

Heard from Insurance company - they can't get hold of them either.

Brilliant service from start to finish - collected and returned my car, job done efficiently and it came back cleaned which was a lovely unexpected bonus! Brilliant company

Avoid Steer Edinburgh at all costs!
Insurance repair job. Delay in booking car in and this was only done TWO weeks after they requested online photos of car because I contacted them to chase it up. When they inspected car, said it was wheel damage only, subsequently turned out to also have panel damage which they only noticed ON DAY they were going to hand car back, despite having it for over a week at that stage. Then took another week and a bit for that repair meaning that they had the car for over 3 weeks before I got it back.
Also replaced tyre with inferior quality tyre.
Emails & phone calls to them go unanswered, despite being assured that “manager will contact you when he comes out of his meeting”. That was about one week ago & despite daily emails, nothing.
No customer care whatsoever.

When you people like Tracey, Alex, Ruby, Emma I believe there’s not much you can accept. They only get defensive and the workmanship poor.
My car was meant to be there for a week now it’s been a month!!!! 😡
They damaged my car, broke trims, and when I pointed it they denied. They couldn’t even match the paint colour and then make excuses that the car is in the shade, their lighting inside id different. Not my problem you’ll need to match the paint as close as possible if not the same and not make excuses. They broke my central locking system and they tried to do a poor fix which when I visited on the first try it went again. They say the mirror the door lock fixes itself - if your a car tech there’s a joke for you. Negligence of my vehicle. Banging the doors like it will fix itself. Causing further wear and tear to the locking system. No no no you guys have been unable to fix the car but cause other damages and not even take responsibility. You’ll tried to deliver the car to me that way good thing I inspected it there. Not what I expected. My lawyers will be contact. Horrible horrible experiences. I have been making regular trips to make sure work is going well but no progress at all the same problems are still there. They touched the other parts of my car that they didn’t have to for what reason I don’t know, to cover for the damage. Tracey thinks she can get her mechanics to fix my door mirror and think I’m a fool to believe her. She tells me the door lock makes the sound it does because the door is not closed properly whereas I saw the door closed she doesn’t know abt cars. I mean they screwed with my vehicle now it’s too late!

My insurer, via FMG, arranged for my car (panel damage from a Deer! ) to be repaired by Steer. I was initially advised that the repair would take around 15 days, which was fine. On dropping the car off, I told them that a hire car was not required. Subsequently, the 15 day repair only took just over a week.....
When I went to collect my car I found that the repair was almost as bad as the original damage and I rejected the repair and left the car with them. It took them, around, 7 days to contact me to advise me that the car was about to go back into the body shop and that they would call me the next day regarding progress. Of course, that didn't happen. It took them another week to tell me that it was ready for collection. It was only at this point that I received an apology. I would have thought the apology was warranted on the day I rejected the repair or a phone call from the workshop manager the next day but, nah. To wit, the car was not checked after the original repair or after the paint went on. They are outstandingly bad at communication and, quite honestly, they are stealing a living. Yes, plenty of reviews here, gushing with praise but my experience will hardly be unique. If your insurer directs you to this company, refuse and find another body shop. PS: I knew it wasn't going to be great when I walked into the 'Reception' area which is basically a room with a threadbare, filthy carpet and desks sprinkled around, no chairs, no proper reception point manned by a member of staff, no comfy chairs to sit in, tea/coffee machines, nothing, nada. It's 2026, where is the professionalism?

Steer was very professional during this process! They continued to keep me updated throughout the whole experience and was very helpful with all of my questions.

Excellent service from start to finish! Regular updates and all staff friendly and accommodating. Thank you Steers

Avoid Steer at all costs is my advice, i wish i had. My mini went in for repair in November 2025 in the Norwich branch for a new bonnet after someone reversed into it. After 3 or 4 unsuccessful attempts to fob me off with a very poor fitting bonnet I escalated it further. Quality control is non existent. It took an independent engineer to say how poor it was for them finally to rectify it 4 months later. The worse part is they gave it to me back to drive with a broken bonnet catch while the claim was being escalated - highly dangerous