SteelSeries Reviews 19,786

While we did eventually get my situation taken care of it took nearly 2 months and THREE agents. By the time I got to the THIRD agent I was incredibly frustrated because the second one tried to end the ticket without any sort of resolution. It got us off on the wrong foot. After about 2.5 weeks we finally found a common ground and were able to address my situation properly. We then got an RMA started and completed without me having to spend money to ship the old headset back (we destroyed it at home) and because my headset is no longer carried I was upgraded to a newer model. Once that was received my agent, JayR, was patient and helped me work the kinks out giving me time to test things out before we finally closed my ticket. I do not like that it took so long to get a resolution but that being said I am happy with the outcome. The time it took, and the fact that I had to deal with 2 people who were completely unhelpful to start with is the sole reasoning for giving 3 stars.

Quick and easy help, from reaching out to solution. Been a customer for a decade and had two issues over the years. Both have been resolved without any issues. Best in class support 🙌

They handled my warranty claim very well.

Great job isnt enough, i wish other brand/company to have this level of support for their clients/customers the trust and loyalty is something u wont find in every place.I recommand SteelSeries mice, keyboard, headphones... to everybody.

Had to exchange for different version of the item and the process was super quick.

Very helpful. Quick response and quick to solve the problem.

Entire experience through RMA process was smooth and all agents assisting me were very communicative and helpful. The process was also explained very well and was easy to follow. Will recommend Steelseries in the future in part because of their customer support.

Great customer service, my problem was handled fast.

Customer service support was helpful from the get go

it’s ok I guess the mesh version is most definitely a downgrade. Why would someone want the mesh instead of solid plastic? It’s just going to cause the mouse to get dust and dirt inside it which is a bizarre design decision . I probably wouldn’t have bought the aerox 9 if the wow edition hadn’t existed so I guess I’ll try to salvage the broken pieces to get rid of that horrendous mesh design. It doesn’t even feel good on your hand. I respectfully disagree and after using both for a decent amount of time now. I can confidently say that every design change in the wow Aerox 9 the war within edition was an upgrade at least from the feel and weight. It’s not even up for debate. I don’t like to post reviews like this but when a product can’t meet expectations as a replacement it’s not a true replacement. It’s a shame the wow version is limited as the mouse was just much higher quality. Luckily I’m not the only one who feels this way after looking around online.

Good, btw It was for me that it took so long, but the problem got fixed by the help of the team so THX

Aerox 5 wireless is a great mouse when it works. However there is a design flaw where the scroll wheel will eventually jitter up and down opposite of where you scroll. It can get bad enough to where you can’t really make any progress scrolling at all. This is caused by dust/debris over time entering the mouse through the honeycomb design and messing with the scroll wheel encoder. You can search Reddit, Amazon reviews, YouTube, etc. and you will see how widespread this issue is and how Steelseries never addressed it. Make sure for Amazon to sort reviews by most recent so you’re not just reviewing only positive reviews (usually people who just got the mouse and haven’t had it fail yet).

I have 3 of these mice now as unfortunately there’s no alternative if you want a lightweight mouse with this many buttons (Log G502/ Razer Basilisk is nice but ~30g heavier) because 2 of my Aerox 5 Wireless have the exact same issue (unfortunately both are out of warranty since I’ve had them about 3 years), and that’s where my recently bought third one comes in (since again, no alternative). I spoke to Steelseries support about the 2 malfunctioning mice and they told me things I’ve already done and basically said I’m out of luck. So I have 2 Aerox 5 wireless waiting to get thrown into the bin ($100-$140 for each mouse btw). This really shouldn’t be an issue on this expensive of a mouse and the fact support did literally nothing to resolve is appalling. I had a supervisor reach out to me and she said take it to a repair shop as Steelseries can’t repair their own mice apparently. I spoke to at least 10 shops local to me and they all said that completely disassembling the mouse (which is the only way to get into the scroll wheel encoder and clean it out) would cost more than $100 for each mouse. Therefore might as well just buy a new mouse and here I am with 3 Aerox 5 wireless on my desk.

I even told them I’ve been a long term loyal customer with not only the mice, but my Steelseries Apex Pro keyboard, mousepad, and Arctis pro wireless headset too. Just goes to show how much they care about their customers.

This mouse is basically a subscription that renews for $100-$140 every 2-3 years.

Customer service was great. Very responsive I can’t say thank you enough!

$180 keyboard led lights failed just outside of warranty, their 5-10 percent off a new keyboard felt like a slap in the face. Wouldn’t recommend to anyone looking for a quality product. Thank you for replying with the obvious and not touching on why an LED that’s normally rated for 5-15 years of normal use fails within 13 months of purchase. Instead of owning up to a flawed product you chose to touch on headphones that was never mentioned. Luckily I held onto my Razer keyboard and after 3-4 years of owning not one LED is dead.

Great customer service. Helped me get my headset working again through my own fault.

All good, got delivered fast and price was great.

This product was over 30 days old when the problem started as it had been bought early for a Christmas gift. After my grandson received this at Christmas he used it for a couple of weeks when the problems started. I went back to Walmart where it had been purchased and they said can't do anything about it as it's over 30 days old. I felt as if I was really screwed and my grandson really liked the unit. Against my better judgment I bought another one to give to him. I then did a little searching and found an email to send my question to you. After a couple of emails back and forth trying some different things the tech me to try you replaced it had no charge to me. Great company to work with thank you so much!