I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By earbuds were faulty after a couple months of infrequent use. I reached out to customer service and eventually was told that your policy is to push the responsibility back to the retailer if the pro... See more
Company replied
It was great for classical technical support process that's why I gave avarage point. But the rest of the other part is more difficult to handle it for the the succesfull finished. Most of the Compan... See more
Company replied
I reached support couse I had and still have problem with my Gamebuds. Left bud makes cracking sound when ANC is on and Sidetone dosent work on low, medium settings. We figure it out that's software p... See more
Company replied
Company details
Written by the company
SteelSeries is a global leader in premium gaming gear, designing award‑winning headsets, keyboards, mice, mousepads, and accessories for PC and console players. Since 2001, we’ve partnered with esports pros and passionate gamers to create innovative, durable products that deliver competitive performance and a better gaming experience.
SteelSeries
Written by the company
- We Are Gaming
- SteelSeries has fueled the gaming industry by creating innovative new products, designed specifically for esports and passionate gamers everywhere.
- Relentless Innovation
- Here at SteelSeries, we are obsessed with “firsts”. Dating back to 2001, our company was formed to meet the surface needs of hardcore gamers by introducing the first glass mousepad, the Icemat. Since that original innovation, we created the first mechanical gaming keyboard, the first suspended headband for gaming headsets, the first World of Warcraft mouse and endless other innovations. SteelSeries is dedicated to building products that push professional gaming further than anyone dreamed. Those innovations make gaming more competitive and more fun for gamers everywhere.
- We are Esports
- Since 2001, SteelSeries has been a driving force of esports and professional gaming. From sponsoring the first pro players, to creating products specifically for pro teams, to turning exceptional gamers into global superstars, SteelSeries has been focused on growing the industry and helping gamers everywhere. Our pro team relationships are more than sponsorships, they are partnerships. We work closely with the world’s best gamers to fine-tune our products and to ensure everything we create meets the needs of gamers at every level. Whether it’s Evil Geniuses winning $6.6 million at The International 5 using all SteelSeries gear, or giving you the tools to step up your own game, esports is at the heart of everything we do.
Contact info
656 W Randolph St, Suite 2E, 60661, Chicago, United States
- letusknow@steelseries.gg
- www.steelseries.com
3.3
Average
20K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greatk with they worked fast and…
Great to work with they worked fast and sent my cord replacement right away.
22 January 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. Replacement cables are extremely needed! We’re really glad to hear everything went smoothly and that we could get you back up and running.
Fast resolution and replacement
My issue was solved quickly, the broken parts were replaced and I can play with my friends again! 😄 🎉
3 March 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. Time to get back to doing what we do best - gaming!
Actually getting customer support was…
Actually getting customer support was difficult, the Support Page is not easy to navigate or user friendly and though they couldn't help the were very professional.
27 February 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. Regarding the feedback, we would be more than willing to take this into account to ensure the process is the best it can be for everyone! If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
It was very easy to work with customer…
It was very easy to work with customer service to get the problem figured out. Highly recommend, they had suggestions to get the product working and when that didn’t work we proceeded with the warranty.
18 March 2026
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see the experience went smoothly! Now its time to do what we do best, gaming! #GLHF
Great service
(Assistance for a keyboard issue)
Quick response, easy to follow instructions and a brand new replacement product in a few days of back and forth, couldn't ask for anything more
19 January 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
I asked for help
I asked for help! They responded and kept responding until I had the solution to my problem!!!
28 February 2026
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Reply from SteelSeries
Your kind words just made our day. Thank you for sharing your experience with us and being a SteelSeries vet. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
Excellent Service!
I had contacted Tech Support because my Steel Series headset had stopped working in one ear less than a year after purchase.
The Tech Support agent I spoke to from SteelSeries was amazing and asked me to break the headset so he could send me a new one.. Eventually I received a new headset with no complications.. The Agent spoke to me all through the process and was quick to respond to any questions, comments or concerns I had.
It was a truly exceptional customer service experience where I felt like I was treated with respect and understanding.
14 November 2025
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Fast, friendly and fairly
Steelseries fixed the issue with my headset fast, friendly and fairly. What else? Every single company should be like them!!
25 February 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
I purchased a brand new Arctic nova…
I purchased a brand new Arctic nova pro. Price 379 euro, one of the battery's didn't charge as intended so contact customer care haha yes they are among the most useless people on the earth, after emails and emails still got no resolve told to contact the vendor which didnt solve any problem, 2 year warranty worthless... Save your time and money I'll never buy a single item from this scam of a company.... That reply is an insult to my intelligence.
10 April 2025
Unprompted review
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We will pass your feedback along to the appropriate team. We recommend that you continue working with our Product Support Team as they will provide you with the best assistance. If you have additional concerns, please be sure to relay them to our feedback email (letusknow@steelseries.gg) We are here for you and always happy to help.
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you!
goated customer service
9 February 2026
Reply from SteelSeries
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
Feedback like this helps and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
Fast & Good Responses
Even on weekends they responded in really good time, and thats a great thing for big gaming industry like this. I hope they are going to keep up, and have more and more good responses and products.
- Xant
13 February 2026
Reply from SteelSeries
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know, we are available via email.
Fast fix great response
Really fast response to fix my technical issue with a bunch of clear options to try. Really easy to fill in the ticket and they’ve been checking in with me to fix my problem
13 March 2026
Reply from SteelSeries
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
Reply from SteelSeries
Feedback like this helps and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
Customer support was very nice
Customer support was very nice, knowledgeable and helpful
19 February 2026
Reply from SteelSeries
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
Replaced dead headphones
My headphones died just after the warranty period expired but SteelSeries sent me a replacement model anyway and maintained great communication through the process. Thanks!!
1 December 2025
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Prompt personal service
What a truly great experience. I had a problem with my headphones. I was given my own service technician who was with me through the entire process from exploring software and firmware issues to receiving a new pair through the warranty program.
Throughout the instructions were well documented and easy to follow with a very quick response time.
Steel series are excellent products with excellent customer support
Highly recommended
2 March 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
RMA Headsets
It take a while to get a replacement but I was informed on every step and they manage to solve all my queries.
18 February 2026
Reply from SteelSeries
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
refund processed effeciently for broken product.
After several months of use, the left speaker's membrane became detached and started making loud snapping noises whenever I moved the earcup around.
Email support people said to return it to the merchant where I bought it. I did that, and they turned around the refund in about a week - much faster than I expected.
27 February 2026
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see that your experience went smoothly! If you think about new gear in the future, we hope that you consider us!
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