I think if you have booked before you know the twists and turns and small active boxes that you need to fill before you move on. Even so as an experienced traveller to the Island I did make some error... See more
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Review summary
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Reviews shaping this summary
Some of the drop down menus are quite small and as an older person it's sometimes difficult to actually click on the correct one. I'm also surprised that as an Island resident there are no concessions... See more
Company replied
Reasonably easy process although it is a bit irritating going through all the options that you do not want. Should be a tick box that lets you see the options if you want to or skip them if not inter... See more
Company replied
Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
Asks customers to review
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I booked a ticket for the wrong date
I booked a ticket for the wrong date. It's very easy to do because your "Review and Pay" page DOESN'T INCLUDE THE DATE, so if a person enters it incorrectly they don't find out until after they've paid.
3 July 2026
Reply from Isle of Man Steam Packet Company
Hello Mark, thank you for your review, we appreciate you taking the time to get in touch.
We're sorry you weren't able to review your booking prior to proceeding to the payment page. A quote of your booking does show throughout the booking process, but we'll look into making this clearer.
I can ask our Reservations Team to look into your booking.
Site not suitable for us techno freaks
Having attempted to make a booking online and not able to understand the sailing dates available, I went to the Sea Terminal offices and was given exactly what I needed. Unfortunately I had to return home to complete the booking only to find the return journey was no longer available. Eventually I was able to complete the application and made my booking
17 July 2026
Reply from Isle of Man Steam Packet Company
Hello Kathryn,
We appreciate you sharing your booking experience with us. We understand the frustration caused by the online booking difficulties and the subsequent unavailability of your return journey. We are reviewing our online booking system to make the sailing dates clearer and prevent similar issues for future customers.
Your feedback is invaluable as we work to improve our services, thank you.
Quick and easy
17 July 2026
Reply from Isle of Man Steam Packet Company
Hi F Hoyle,
Thank you for the positive feedback, we appreciate it. We 're pleased you found it quick and easy!
Wishing you safe travels!
Reply from Isle of Man Steam Packet Company
Hi Chris,
We're so pleased to hear that you found our website and booking process simple to use. We truly appreciate your positive feedback! We hope to welcome you onboard soon.
Flexible booking service allowed us to…
Flexible booking service allowed us to easily compare fares and journeys.
1 July 2026
Reply from Isle of Man Steam Packet Company
Hi J Jones,
We're so pleased to hear that our flexible booking service made it easy for you to compare fares and journeys. Thank you for your wonderful feedback!
Frustrating that you clearly knew the…
Frustrating that you clearly knew the Manxman was going to be out of action for our trip, as when booking it wouldnt let us book any of the cabins etc. Then a few days later announce its the Ben - this kind of dishonesty underminds the entire experience you try and portray.
3 July 2026
Reply from Isle of Man Steam Packet Company
Hello Elliot, thanks for the review.
We're sorry for the frustration you experienced when looking to make your booking. We'll have a member of the team look into this for you, and someone will be in contact with you directly.
The web site and booking service was…
The web site and booking service was muddled and needs to be clearer
3 July 2026
Reply from Isle of Man Steam Packet Company
Thank you for your review!
We appreciate your feedback regarding our website and booking service. We are actively working to improve clarity for a smoother customer experience.
We hope to welcome you onboard soon.
Found it very easy and straightforward…
Found it very easy and straightforward to book my sailing. Including extras too! Searching for alternative date was also easy to navigate.
3 July 2026
Reply from Isle of Man Steam Packet Company
Hi Paul,
We're so pleased you found booking your sailing straightforward, including adding extras. It's also great to hear that searching for alternative dates was easy to navigate. Thank you for your positive feedback, it means a lot to us!
Reasonably easy to follow booking…
Reasonably easy to follow booking process although despite having a login I have to resubmit some information, also the addition of a mobile app would be useful.
16 July 2026
Reply from Isle of Man Steam Packet Company
Hi Peter,
We appreciate your feedback regarding the booking process and understand your frustration with having to resubmit information despite having a login. We also value your suggestion about adding a mobile app. We are always looking for ways to improve our services and your comments are very helpful.
We wish you a pleasant journey onboard with us.
Fast, efficient, and yet very affordable.
Fast, efficient, friendly staff and comfortable seating.
3 July 2026
Reply from Isle of Man Steam Packet Company
Hi Kaydee,
We're delighted to hear that you found our service fast, efficient, and that our staff were friendly. We're also pleased you enjoyed the comfortable seating. Thank you for your wonderful feedback!
Reply from Isle of Man Steam Packet Company
Hi Janine,
We are so glad to hear that you found our website easy to use. We strive to make the online experience as smooth as possible for all our customers.
Thank you for taking the time to share your feedback with us, we hope to welcome you onboard soon.
Easy booking process able to use the…
Easy booking process able to use the website and easy to navigate.
2 July 2026
Reply from Isle of Man Steam Packet Company
Hi Ian,
We're delighted to hear that you found our booking process easy and our website simple to navigate. Thank you for sharing your positive feedback with us; we truly appreciate it.
We look forward to welcoming you onboard.
Easy to book and good travel experience
Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I currently have mobility issue but quite a few times have been one of the last to board and disembark, which was a bit disappointing. Although no charge for luggage is very welcome after travelling half a dozen times in as many months I've noticed that fares generally have crept up quite a lot over the last 12 months but still reasonably competitive compared with airline option with baggage.
9 June 2026
Reply from Isle of Man Steam Packet Company
Hi David,
We truly appreciate you taking the time to share your positive experience with us. We're happy to hear that you found our website and booking process easy to use, and that you enjoyed the efficient check-in, available seating, and food options. We're also glad our courtesy bus service was helpful given your mobility needs. We understand your disappointment regarding being among the last to board and disembark on occasion, and we will certainly review our procedures to see how we can improve this aspect of our service for all passengers, especially those with mobility issues. We also acknowledge your feedback about the fare increases and appreciate your continued loyalty.
Unruly passengers
Unfortunately on the journey to the Island there was a number of very,very noisy passengers and no action was taken by the staff until 2 hours into the journey. When the staff arrived it was dealt with positively, after a number of passengers complained.
13 July 2026
Reply from Isle of Man Steam Packet Company
Hello Tyrone,
We appreciate you sharing your experience regarding the noise disturbance during your journey. We are sorry to read that your journey was not as pleasant as you had hoped. We are pleased that our team were able to positively deal with the situation albeit not as promptly as expected.
We will pass on your feedback to the relevant team to review their current procedures for such situations.
Once again, thank you for taking the time to share your experience with us.
Reply from Isle of Man Steam Packet Company
Hi Cherry,
We're so glad to hear that you found our staff to be good and friendly. Your positive feedback truly means a lot to us.
Wishing you safe travels!
Easy to use website
16 July 2026
Reply from Isle of Man Steam Packet Company
Thank you for your feedback Alan.
We are happy to hear that you found the website easy to use. We appreciate you taking the time to share your feedback with us!
Easy booking on line but could be…
Easy booking on line but could be improved with better explanations at the start of the process and the website could give you pricing options in a more transparent way.
22 June 2026
Reply from Isle of Man Steam Packet Company
Hi Deborah,
Thank you for your feedback. We appreciate you highlighting areas where we can improve our online booking process and the clarity of our pricing options. We are always looking for ways to enhance the user experience and customer feedback helps us to do this, so thank you for your contribution.
We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hello Mr Gallagher,
We are so pleased to hear that you found our service easy to use and straightforward. Thank you for your positive feedback!
We hope to welcome you onboard soon.
Reply from Isle of Man Steam Packet Company
Hello Monika,
We are sorry to hear of your frustration with the payment process. We'll ask our teams to review this process for how we can improve the customer experience.
Thank you for taking the time to share your experience with us.
Homepage gives me a headache
Homepage gives me a headache. I am unable to stop the video.
17 July 2026
Unprompted review
Reply from Isle of Man Steam Packet Company
Hi Bill,
We are sorry our homepage video caused discomfort. We will share this with the relevant team to review and consider your feedback for future customer experience improvements.
Thank you for taking the time to share your feedback with us.
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