Lovely apartment in the stylish Morningside area of Edinburgh. All the facilities you would need for a comfortable stay. Found (free) parking easily enough and enjoyed walking (about 45 mins) into the... See more
Company replied
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Lovely apartment in the stylish Morningside area of Edinburgh. All the facilities you would need for a comfortable stay. Found (free) parking easily enough and enjoyed walking (about 45 mins) into the... See more
Company replied
Gorgeous house in central Edinburgh with parking, comfy beds and two bathrooms - really lovely. A few things to mention - no oven gloves or bath mats or tea towels so bathrooms became very wet and sli... See more
Company replied
Fantastic apartment in the city centre. Amazing views of the castle. The city was under further COVID restrictions, but this didn’t cause much issue. Plenty of walking in the city and the apartment wa... See more
Company replied
The apartment is very well located, close to the city center, is cozy and has a good cost benefit, bedding is very clean and of good quality. The self check in was without problems. We needed support... See more
Company replied
Professional holiday let management in Edinburgh
5 Rose Street, EH2 2PR, Edinburgh, United Kingdom
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The most unpleasant experience with a company I have ever had.
Taking on their services I ended up handholding many of the aspects of property management during time. After a well structured complaint was put together and sent across to StayManaged this was simply ignored and debt collectors were summoned and I was bombarded with emails, not one addressing the aspects of the compliant sufficiently.
1.5 years after having been the customer of StayManaged (formerly AirManaged), making a public statement is damaging, however this seems like the best way to get a response.
I have held off for this very reason, I would quite like to see local Edinburgh businesses thrive, therefore I have attempted to resolve my dispute privately, however, now I must share this with potential customers.
As their customer they had bullied me without acknowledgement of any short fall in the service and I was relieved, disappointed but not surprised when this was trying to be taken to court.
I don’t believe I can go into detail for legal reasons now.
From my experience, they will not manage your property, the communication is non-existent and you will be left hand holding the property management across all parts of their service.
Save the headache and avoid this one.
As per the other reviews here, this one is responded to by StayManaged in a typical “customer is wrong” attitude as opposed to addressing flaws within the company’s processes first. Really unfortunate to see

Reply from StayManaged
The apartment was clean and warm, with everything working fine. Loved the view.
Stunning apartment with all the facilities you will need for your stay.
The check in process is seemless.
Nice place and is the 4th time I’ve stayed here. Very comfortable and great price.
Lovely modern apartment located near the centre of Edinburgh. The hosts were quick in response to any queries we had. Would recommend
nice experience and wonderful service, I really have a nice time in Edinburgh
Lovely location for the apartment I stayed in in Edinburgh. The team responded quickly to any queries I had and we loved our stay in Edinburgh:)
Good place. Comfortable, and well equipped. The owner prepare All the things we need. Lovely house
The property was good and clean. Had awesome views of the city and was on the top floor. The house was super clean and chic.
Beautiful flat in a great location. Lovely little details made it feel homely and festive
The apartment is very clean and modern. Neighbourhood is quiet and the amenities are great. The location is very central and plenty of restaurants and shops nearby.

Reply from StayManaged
Superb apartment clean nice layout good view to sea

Reply from StayManaged
Beautiful AirBnB apartment managed by StayManaged. Check in instructions were clear, and the apartment was well furnished and spotless.

Reply from StayManaged
StayManaged were easy to deal with and we found the apartment to be clean and tidy with a well supplied kitchen. We had a little difficulty finding the lockbox on check in but other than that had no issues during our stay.

Reply from StayManaged
StayManaged manage the Airbnb that I have been staying in. They have been very helpful at giving us all the information that we need, and are always there if we have any questions. Would recommend.

Reply from StayManaged
Lovely, spacious apartment and very quick and helpful responses :)

Reply from StayManaged
Edit: We got the booking no 396428! Because of getting no answer or refound of the flat in Edingburgh, we ordered a chargeback.
Sadly they rent homes that do not exist! No answers, bad service!

Reply from StayManaged
Great location. Lovely flat. Slight blockage in sink that we had to clear out.

Reply from StayManaged
Flat easy to find in an excellent location. A few stairs to navigate but the flat itself is an excellent size and spotlessly clean. Highly recommend

Reply from StayManaged
Very fast customer service and detailed instructions. Thanks!

Reply from StayManaged
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