StarHub Reviews 

I am utterly disguted with Starhub Customer Service. I dont think they are trained to handle tough situation. I had a very bad experience today with one guy named Lumin. I had been paying my starhub bills every month on last few days of the month around 26th onwards. I never had any issue let alone disruption to my service. Today I had got my line disconnected and had to call in only to find out that my due date is 25th hence the disruption to my service. When I called to ask why the past months for at least a year I had been paying my bills in full after 25th, there wasnt any disruption and is this going to happen every month for upcoming months .i.e my line get disrupted on 25th and I have to call in to ask for extension. After all the explanation to your Customer Service Lumin, it ended in him telling me that I am lucky enough that past few months for one year my line wasnt disconnected. This shocked me or anyone who call in to seek for clarification or assistance. ANd when I told him to get the manager to call me, e replied "ahh whatever'..
I am writing this and expecting to get a callback from the Manager by today if not I will write furthe to the mass to make sure Starhub get their act right.

I hate the current starhub tv. Difficult to view the tv programme schedule and not user friendly than the old one. So suck! It makes me totally collapsed. It will not allow you to make recordings for local channels. Difficult to view all tv channel programs.
Not allowed to change back. I hope that i can change back the old one.

The old one is still the best. I really miss it everyday.

For those read this review, I urge you to keep the old one and not to change it.

Can’t be bothered to even type, a complete waste of time to deal with them

I would not even give a star if there is an option.

Unusual data charges of above 40GB upon phone line termination despite monthly usage pattern of barely 1GB due handset faulty for at least the past 6 months. Reason for the low usage as I was using another handphone. In fact, data usage pattern for both handphones barely hit 1GB for at least the past 6 months. Advised the team to check past usage pattern through their system and provide proof of data usage.

There seems system fraud but StarHub is not acknowledging their system issue and provide absurd reasons on the data usage. When asked to proof, it says usage due to google and iCloud. How to google when handset barely working? How can anyone used more than 40GB when there is no subscription for extended iCloud service beyond 5GB?

As my payment arrange is a direct debit, credit card company unable to stop payment and asked to check with merchant. Here StarHub taking own sweet time to investigate to wear you out and give up on disputing payment.

As a customer, I have religiously made payment every month and despot that I have not been using the line in the last one year. This is how StarHub support their customer through dishonest charges.

I am still using their broadband service and is contemplating to change to another telco but there seems no better ones around!

Disappointed with the company!

To Starhub CEO & Management,
If i can provide more 0 star i will do that. Signed up home broadband on 7th Feb at woodlands causeway point set installation date on 5th March & another date network for survey 2 weeks ago screw up given the wrong address to contractor. 19th Feb i quickly called starhub name Rose told me she wfh i told her about the issue to prevent screw up. To my surprised on 4th March i received a notification thru sms installation date confirmed 5th March & i'm shocked after awhile someone from starhub called said tomorrow appointment cancelled due to surveying not done yet. My goodness such a things can happened after that the sales person name Mina a philipino whom i talked to on 7th feb when i signed at starhub called me said she did not update my address & overlooked my previous address. What kind of irresponsible & unacceptable services & explaination starhub stuff are providing. Really disappointed. :(

I had have multiple series of issue since 2024. They had to take almost a year to resolve StarHub App issue and charging me ridiculous price for phone plan changes. Even I didn’t get the phone. My plan was change by the App. Call multiple times, email multiple times and went to the service center in Plaza Singapore.
No one can help. The manager eventually in touch with me after over 6 months to do instalment plan. Paid on time every month. Just this month, I missed the deadline to pay and no reminder or alert was given due to busy schedule. Had to tell her that I just restart back to work after 7 months. Not being bother or care. Today, StarHub suspended line without notice and so happened its very important meeting day.

They don’t care as the customer could lose a project/contract. No one call you or msg what happened until I reached out to their WhatsApp messenger.

Would suggest them to relook in the Senior management team and do the restructuring. This is very big issue in telecommunications. With the rate they are doing. All telecommunications providers are doing much better than them. SingTel, M1 and the rest did better. They are so lacking and unreliable. Will not recommend

Wouldn't give one star! But you have to choose that one.. scam site wanting you to pay taxes on non existing money... I am at fault for falling for a too good to be true scheme! Just hope my review saves others the nightmare!

Really regret of using Starhub.
Charging me data roaming in Malaysia which I did not use.
Called CS and the staff promised to void the charges but never do so.
Till this week received a warning letter and force me to settle the charges and 'lan lan' have to pay the charges.
Will terminate all services with Starhub

Theyre lack of dedication to supporting and helping customers is infuriating.

The wait time for one of their employees to fix the issue physically is ridiculous

Last but not least they're routers and modem are consistent with being at “Loss Of Signal” (LOS)

This has been the worst purchase I have had in a long time, what a waste of money.

Terrible experience, their Customer service is untrain and handle palatium member call. Response time is slow, when you feedback a issue, they usually cannot fix especially Broadband issue, and will buy time and said arrange a call 24 hr later, and not even arranging a service technician instead they arrange someone to call you back after 24hrs. Even when Manager is available, they will not answer your call, they will always tell you Manager engage and can only call back 2hr later. Worst after they arrange the technician to fix the problem, they usually in a rush and did not complete the testing and left, and I need to call Starhub again and re-arrange for another date, so for working adult like us will be very inconvenient

MOST REVIEWS HERE ARE LIES, SCAMMERS
MOST OF THESE REVIEWS ARE COVER-UP LIES ABOUT THIS FREECASH, STARHUB & CARTPANDA. they refuse to refund you, keep giving the run-around. ... EVERY EMAIL LINK YOU SEND AN EMAIL TO COMES BACK DEAD END. I HAVE THE SELLER FACE POSTED ALL OVER SOCIAL MEDIA.
>>>>Mail delivery failed: returning message to sender<<<<
Sent: Monday, February 14.15.16.
17,18, 2025 at 9:53 PM
From: BUYER
To: contact-millionairedata.online
Subject: REFUND MY MONEY, BRIAN ANDERSON SCAM LEADER.

REFUND ME ASAP: I HAVE NEVER BEEN SO UPSET OVER BEING SCAMMED IN MY LIFE. THIS IS NOT AT ALL WHAT YOU, BRIAN ANDERSON, HAVE SAID FROM THE START, AND the GOOD THING, IT'S ALL ON VIDEO. YOU TALK GOOD TALK THAT YOU GOT ME INVOLVED. BUT SINCE IT ALL TURNS OUT TO BE A SCAM. IT'S BEST YOU REFUND ME ASAP. PERIOD. AND I'LL DROP OFF.

I HAVE THE BBB ON STAND BY FOR THE FACTS OF YOUR MISLEADING VIDEOS.

REFUND MY MONEY 100% PERIOD., OR DEAL WITH THE CONSQUENCES OF CLASSACTIONS... MY TEAM IS READY ON STAND BY AS WELL. YOU WILL REPAY EVERY ONE 100% OF THEIR MONEY. I AM NOT THE ONE TO PLAY GAMES WITH SCAMMERS. YOU SHOULD STAND AT YOUR WORD. NOT LYING FOR PROFIT. REFUND MY MONEY JUST AS FAST AS YOU TOOK IT OUT OF MY CARD YOU WILL PUT IT BACK. NO IF'S BUTTS ABOUT IT MR BRIAN ANDERSON. "THEFT BY BUSINESS IS A MAJOR CRIME".

ALL I WANTED TO DO was to HELP MY CHILD PAY FOR COLLEGE. AND ALL THAT YOU SAID - IF IT WORKED WOULD HAVE BEEN HER SUPPORT TO FINISH PAYING OFF HER 5 YEARS OF COLLEGE.

WHY DID YOU LIE ABOUT THIS BRIAN??. KEEP IN MIND. I AM PLASTERING YOU ALL OVER THE WORLD THROUGH SOCIAL MEDIA STATING FACTS. A FACE WITH A NAME IS A VERY BAD THING TO BE DISCREDITED FROM FUTURE EVENTS AND BUSINESSES. YOU WANT TO KEEP GOING? THERE IS COURT. WE CAN GO FOR IT. YOU CAN PAY FOR DAMAGES AS WELL TAKEN FROM MY TIME TO CHASE YOU DOWN, ETC. IT IS NOT GOING AWAY BRIAN. REFUND ME MY 100% AS GUARANTEED, ASAP. THEN I WILL LET IT GO.

Thank you for all the troubles you've caused...

Publisher / Editor & Independant Consultant-Rep for all.

Date of experience: February 14, 2025

Totally misleading and incompetent service staff at the Causeway point outlet. The Star plan advertised on the website to be clearly without contract, but when we went to the shop at Causeway point, we were told that it's with 1 year contract... It seems the marketing team at the shop and the marketing team for the website are competing to outdo each other...very strange and totally frustrating for consumers. Needless to say, left for another telco.

I signed up for a Starhub broadband plan in late Dec 2024 upon the recommendation of a technician friend. I was told that I only needed one Nokia Wifi Beacon 2 for a 4-room flat. The technician came to do the installation about 2 weeks later. The home wifi worked well for a day and became very unstable for the next few days.

I made a call to technical support who told me that I needed a second Beacon. I was asked to go to the Starhub shop to buy another Beacon and came up technical support again to make appointment for installation. I bought the second Beacon from Starhub Tampines Mall on 11 Jan 2025 at a discountee price of $88.25.

As I needed the home wifi to work asap, I arranged for my technician friend to help me check the connection. We realized that the installation was not properly done. She managed to get the home wifi to work without the second Beacon. When trying to install the second Beacon, she realized that it was faulty. It failed to connect after trying multiple times for 3 hours.

I returned to Starhub Tampines Mall only to be told that there was on exchange or refund. I was asked to go to Nokia Service Centre in Alexandra to get an exchange instead. I wanted to find out the opening hours but there is hardly any information online. I managed find a contact number but the male ‘staff’ at the other end of the line was strangely ignorant and evasive. After much probing, I realized that he was not even in Singapore! He directed me to a website where I would get all the information that I needed. Later I learnt that it was an invalid website! But it was much later that I realized that it was the website that Starhub gives her customers on matters pertaining to Nokia products.

This was followed by multiple calls to Starhub to request for a refund. The staff requested for the pictures of the barcode of the faulty device which I sent. They said that the protocol was to send their technician to my place to check the installation again and replace the second Beacon if it really did not work. I told them that my home wifi is working fine now and did not want it to be tampered with in case it was messed up again. I requested for the second Beacon to be tested at the shop which they said they could not do.

They would promise to look into the matter and get back to me but never did. A technical support staff suggested that I went back to Starhub Tampines Mall to make the request for a refund again. If they did not accede to my request, I was to call up technical support again. Does that even make sense?

As I was typing this review, I was still chatting with a Starhub staff who promised to tag the matter as urgent and get back to me within 24h. That was what they told my friend yesterday when she made a call to Starhub on my behalf too. The call never came.

I promised that I would post about this matter on social media to warn other unsuspecting Starhub customers if I did not get a response from them by today. So I am posting this to fufil my promise.

Customers expect accountability from Starhub for selling faulty devices to customers. It is ridiculous to refuse a full refund when the device was bought from Starhub itself.

Never choose them.

Plans are affordable as shown in advertisement and I was able to stream football games and watch it

5g network is very good and is quite easy to activate which is good and plans quite affordable with streaming of games

Been a customer of Starhub for many years until I switched over to Star Plan last year and encountered payment issues which is probably linked to a technical and system flaw.

I was set up on auto debit. Due to an
unsuccessful deduction date, I paid
manually via their Starhub app prior to
their deadline. Within the stipulated
timeline. However, while amount was
deducted by the bank, Starhub failed to
capture it. It states non payment at their
end and thereafter claimed non payment
requested to pay full amount eventhough
money has been deducted for the
instalment plan. The first time it
happened, bank stated merchant
rejected payment. The second time it
happened, bank stated payment was
processed and approved Starhub did not
process settlement.
Both times customer service kept insisting nothing can be done , it was my fault when payment had been made and not acknowledging the presence of a
system flaw at their end. The team kept going back and forth for hours and days
with their standard responses without
escalating it to someone who can
actually resolve the issue. It's as if
someone is sleeping on the job and a
chatbot can provide a far more
constructive response.
Starhub management might want to
consider replacing the entire team and
review their payment system flaw pronto
if they want to retain their customers and capture their receivables promptly.

It’s like the StarHub customer service team is not accountable to anyone. Their priority is NOT to provide solutions. It’s to APPEAR they try but they don’t answer any questions and definitely not in a straight forward manner. They basically do not care if you don’t get answers. Even if you request for it, they won’t escalate it or pass the issue to someone else to solve either, and THAT IS ACCEPTABLE.

They will also bring up totally irrelevant information to build their ‘case’. It’s about them winning, not about them assisting.

Frankly I won’t be surprised if they fold this year.

My home broadband was done since Mon 20/1/25. Reported to 1633 on Tue and after waiting for more than 25min I was told the earliest appointment is Fri 24/1. I told the agent I cannot wait till Fri ‘cos I need to work from home. He said will try force early appointment on Wed. Wed I made another call and also put on hold for >20min. Same story…appointments are full and they can only force an earlier appointment if someone cancel the appointment, he will try his best blah blah blah. He said he understand my problem, I don’t think so. I asked for his manager to call me back but no one called. Thur passed. Friday technical came in the afternoon,
Changed the router and it still cannot work. He said some network problem will have to go back office to get someone to check. Today is sat I called since there is no update. The agent claimed that someone has called me but there is no record of incoming call from StarHub. Same old story, will look into it. I again asked for a manager to call me back within the next 2 hrs. It has been 8hrs no one called me. I wonder why StarHub service is so lousy - the agents answering the calls are also not helpful at all. If I can I want to terminate but my contract is till 2026!

I signed up for broadband last month and the sales lady offered me TV box for $4 per month with free Chinese Entertainment and was told that I can terminate the TV box any time but I received a bill of $133 which includes 12 month of TV box plus Chinese Entertainment and set up fees of $50 which wasn't told to me. I called up to clarify that I was told that the entertainment was offered to me free and also the TV box always hang. Ridiculously I was told that I must pay for penalties if I terminate the Entertainment programme within 12 months. I insist that I am not paying for something that I did not signed up for. And after 4 calls they are still checking and each time promised to get back to me but they failed to do so. Very bad customer service and regret signing for Suckhub. Don't even deserve 1 star