StarHub Reviews 

Help new helper to get a monthly top up SIM card. Monthly subscription has been deducted by the data is not activated (after 6 days).
Contact Starhub hotline on 4th days (spent 2 hour to have someone answer my call), they apologies and said technical team have not activate it, receive a SMS by saying they will call us in next 2 days (date and time given). They never call. Today (6th day), I spent 45 min to get thru a hotline, they said the technical team will contact me tonight at 8pm. I reminded her that they need to settle it by today or i will need to escalate the case. Helper is taking care of our old parent and we need the line to contact her when they are out of house. Now is 11pm, no one contact me....what kind of service is this?

Very disappointed with StarHub’s service. It took far too long for them to figure out what was wrong with my payment deduction, and during this delay, my mobile service was blocked. This is extremely frustrating and avoidable.

What makes even less sense is that StarHub was able to successfully deduct payment for the main line, but not the secondary line — even though both are under the same account. No clear explanation was provided.

To make things worse, the StarHub app lacks essential billing and account details, so customers can’t even check what went wrong on their own. Overall, a very poor experience.

STAY AWAY FROM STARHUB BUSINESS. They pitch you this reasonable sounding plan and then when you get the bill it's ridiculously high with all these charges, I'm talking hundreds of dollars a month for mediocre mobile phone service and abysmal international roaming.

Their website is a nightmare to use with an interface that looks like its meant to confuse you where you can't even view up to date information and even trying to pay the bill is a pain where they still send you messages to go pay at an AXS station.

Their communication is unclear when you want something done such as where you have to reply to a specific email for things to move forward and it's not clear you have to and things just drag on when you want to change to a lower plan after the contract is over and they just raise the price on you by over 100 dollars a month with no warning.

Just save yourself and stay away from them and their salespeople unless you like giving away money for below average sub par 'service'.

I start off by saying I am extremely disappointed with StarHub’s substandard service, especially having been a customer for nearly two decades.

On 14 November 2025, I applied for a new phone line for my son using my StarHub app. I chose the new mobile number and opted to collect the physical SIM card from the Starhub shop at CompassOne, and made my way there the next day to collect it.

I was informed by the shop that they did not have any record, and was asked to contact 1633 for help. I called the helpline, and was told they needed to escalate the issue to the relevant department.

I waited, and waited and waited. Since then, I have received multiple "update" calls (at least 4 times), each time only to apprise me that the matter was still being escalated to the relevant department, and there is nothing they can do. Essentially, the "update" was to tell me they have made no progress on the problem, which ought to have been easily resolved.

It has been 13 days since, and the mysterious "relevant department" has not deigned to respond to my case of the missing SIM card.

Surely you can do better, StarHub?

incorrectly charged me for a prepaid plan that was not renewed.

dysfunctional app connection without the ability to cancel a pre paid plan past its renewal date, customer service was unable to cancel it for me

customer service was also not knowledgeable and incredibly condescending and unhelpful.

why is the internet connection so shit lol, you literally have one job

Special shout out to Eric, online customer service rep despite making a mistake on his earlier advice for the 3bps broadband, but he resolved my problem by adding 2 mesh FOC.

This is by far the best service provider I had encountered. Keep it up StarHub!!

They charged me, the verification failed, wasted 4 hours talking to support, they could not solve it while I was in Singapore, I could never used it and they won't refund the money for the eSim that never worked.

Tourists, Stay away this is a scam!

The worst company ever. Ive been paying for my phone bill using the ewallet. After i got my iphone 17, so i just top up my ewallet to the amount needed to pay. Now suddenly i need to pay using my bank card. Request for a refund but gave all the bullshit reasons cannot refund. Scammers

This has been one of the worst customer service experiences I’ve ever had.

First, StarHub advertised a “free router” to attract customers, but after signing up, they never provided it. It feels like a complete scam just to get people to recontract.

Second, when I recontracted for a new plan, they still kept me on the old one — another scammy move. I’ve been charged incorrectly and treated unfairly despite following all their instructions.

Their customer service is a total nightmare. Every time I call, they say “we’ll escalate your case” or “please wait.” Days go by, and nothing changes. I call again, and they just repeat the same useless line — “case still pending.” It’s obvious they don’t actually solve problems; they just stall and hope customers give up.

StarHub has completely lost my trust. Their promotions are misleading, their service is broken, and their customer support is hopeless. I would never recommend StarHub to anyone.

Well you could have said I got scammed.
Signed for a 70$ per month plan, under a 2 year contract for broadband and TV channels.
Ended up getting charged 170$ on first month. Well I do understand that they charge services in advance but how did 2x70$ turns into 170$??
Customer service keeps saying charges was prorated until I needed to point out that 100$ is greater than 70$ and it can’t be prorated. Only then did they started to do some digging and inform that charges will be in “full” or without their so called “discount” because I only set up my services on 3rd of the month and they require a full month of services in order to price services at 70$.
Requested for them out where the contract indicates that but they refuse to. Constantly claiming they will escalate and call back but I only received a email that indicates nothing can be done?

Would have given zero if I had the option.
Terrible service. Right hand doesn't know what the left hand is doing.
Spent so much time and energy being led by incompetent customer service officers.
Waiting for contract expiry; wouldn't ever touch Starhub with the longest pole! Anyone with recommendations for better telco?

My previous review seems to have been removed for some reason.

Had wrong billing and multiple customer service issues with them before. Connectivity is also quite bad, quite often would have poor connectivity indoors and even outdoors.

why your engineer cannot collect the broadband & telephone equipment at once. Must collect only 1 item each trip??? this is very troublesome just to make everyone busy.
09-10-25 - Only collect 1 phone Smart UC
13-10-25 - another engineer called again to collect 1 adaptor and 1 smart UC

Read your bills carefully and line by line. They tend to overcharge and bill you for the wrong items. Every months I have to read line by line and call in customer service to confirm and rectify. It happened to me many times already and they had overcharged me hundreds of dollars. The customer agent will apologise and waive the overcharged items but then a few months later the same shit will happen again. Don’t just trust you see and pay blindly.

Most terrible line ever, their internet service really bad.their data plan prices expensive but their coverage really cheap.i dont know the starhub hiring some fake cert employees or what .even for this short review i have to spend more than 10minute, imagine how suck their internet service.

I've had many Sims in many countries and I'm not exaggerating when I say it must easily be 80 different Sims in over 100 countries. This is almost the worst speeds I've ever experienced. Malawi was faster! Much faster. I'm not sure I've had data speeds this bad since 2011. Support say the SIM isn't registered which is surprising since I registered it and it's working....barely working. I've consistently had less than 1Mb/sec downloads for the entire week. Avoid them if you can. Luckily it was cheap.

StarHub service and technical team really HORRIBLE!! They deduct my payment on the 5th Oct 2025 which i realise i forgot to update my credit card for payment. I did it immediately once I receive the message. And my payment is on Pending on my bank statement on 6th Oct 2025! STARHUB CUT OF MY LINE Immediately on 7th Oct 2025! This is so TERRIBLE!! I call the customer service in the morning 8am telling them I have deduction on my credit and i even top up money in the mobile app! Why they still cut of my mobile line, without even sending me sms or email!! I never even have late payment or never pay my bills!! Is this the way StarHub treat their Customer!! And I still have to wait till tomorrow 8 Oct 2025 at 4pm their technical team to solve my problem!! Such a big company!! No one working at the techinal team to even solve one small problem to revise back the line!! And I’m not contactable till dont know when!!! VERY DISAPPOINTED WITH STARHUB!!