Starbucks Reviews 

3,592
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 414 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, mentioning that items like food and drinks tasted bad, lacked proper ingredients, or were incorrectly prepared. Many people also experienced frustrating service issues, such as extremely long waiting times, disorganized queues, and unhelpful or indifferent staff members. Though some customers encountered noticeable problems during their visits, some reviewers were happy with the friendly staff and welcoming store atmosphere. Visitors also noted that certain specialty drink selections tasted great when prepared properly by dedicated employees. Additionally, a few people appreciated having convenient locations available nearby for their daily routines.

What people talk about most

Product

Clients share ambiguous opinions on product as some reviewers express great appreciation for the variety and... See more

Staff

People report ambiguous experiences with staff, as reviewers often highlight contrasting encounters with... See more

Service

Consumers find service to be ambiguous, with opinions sharply divided regarding staff efficiency and... See more

Quality

Users describe profound dissatisfaction regarding the overall quality, frequently noting that beverages like... See more

Location

Reviewers mention ambiguous feedback about location, highlighting both convenient spots and frustrating... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Starbucks new store at Stepps Hornhill service station. I have been here twice now and frankly it is seriously underpar. Hygiene poor with uncleared unwiped tables , dirty self service points, s... See more

Rated 2 out of 5 stars

Starbucks Skegness is a massive failure, if you love waiting ages for your drinks while everyone who came in after you got theirs then this is the place for you , want half your order ? Again the plac... See more

Rated 2 out of 5 stars

Starbucks consistently falls short in order fulfillment. This time, I ordered two drinks and two breakfast items. Everything came out at a different time, with all the customers behind me getting th... See more

Rated 2 out of 5 stars

I’m not giving this review a one star as the staff were friendly and efficient. This is the second time I’ve ordered a tomato and mozzarella Panini and there’s literally been only one slice of tomato... See more


Company details

  1. Coffee Store
  2. also in
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Wholesaler
  6. Food Products Supplier
  7. Take Away Service

Information provided by various external sources

Starbucks Coffee Company is the leading retailer, roaster and brand of specialty coffee in the world. The Company's other brands enhance the Starbucks Experience through best-of-class products, including Tazo Tea Company and Hear Music.


Contact info

2.1

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.1

All reviews

(3,592)

544 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

We went to the Pacific Crater lake…

We went to the Pacific Crater lake location today. Lattes were no good. Weak and terrible foam. We threw them out. Only one Barista at a busy time even though there were several other employees.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I drank at the sacramento (SMF)…

I drank at the sacramento (SMF) Starbucks and let me just say, I have never been to a Sacramento that was so well staffed, and so poorly managed. I was served by a girl named zyrah I believe? It was as if she knew my order before I knew it, but was waiting for me to deliver it to her. She had a Pointer prop and knocked my socks off. Before I could finish, her manager, halissa?, was yelling at her about doing some “pull” and chaos broke down. Over all a 10/10 Starbucks, due exclusively to the girl
On register, zyra

10 August 2026
Unprompted review
Rated 1 out of 5 stars

No points for global purchases

So here I am sat in Zurich paying 4 times my usual cost for a coffee versus the UK and the Starbucks Loyalty scheme I cannot even get points....like why...was Starbucks global ? Suggest you support your local coffee shop instead....

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Starbucks at Braintree MA

Starbucks #17923 (37 Forbes St., Braintree MA)

Big black guy is extremely rude. When I asked for Grande Iced White Mocha with one extra espresso shots, he said "I cannot give you an extra shot for free". He should not be working in Starbucks. I drink almost everyday, and have given business in all states of lower 48 but I have never ever seen such a server! He also said "go for iced coffee if you dont like it too milky". Seriously? Why don't you drink it for me too?? When I asked him to keep his mocha and refund me, he refused to refund me.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Potentially moldy food at Starbucks Duenda San Diego

This is regarding Starbucks on 11601 Duenda Rd. San Diego, CA (92127). Avoid this place !!! They have terrible customer service with very rude Baristas (I had terrible interactions with the following: Bri, Amber and Jane/J). The associates seems to be always on break and extremely ineffectual. They wait times are very long including the ordering times. I complained to the district manager who brushed of my complaint.
On 2 previous occasions I have received food which looked suspiciously bad. I have photo of avocado spread which appears to be moldy. Moldy food can be lead to extreme health issues.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

Did an app order, we've into the store to pick up my order they didn't have half of it as it was out of stock. Said they couldn't refund me as it was an app order and to contact customer service, which is just a form online or via X or a Facebook. Tried all routes been ignored on all

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable place to get coffee and remote work

It is interesting that they get a 2.0 star review. I presume this is because people generally come to review when they are frustrated. I have been going to starbucks for five or ten years. I have had a great experience at dozens of different locations. The biggest criticism I would have is that stars expire. Otherwise, it is really nice that whenever I'm on the road I know I can go to a starbucks, get a good coffee, get a good email, sit on their wifi and get work done for a couple hours at a table or chair. Great chain, and easy reliability when I'm not mentally in the mood to scope out the local coffee shops that are sometimes awesome and sometimes terrible. Starbucks can get crowded but that's the side effect of success. Overall they are great.

6 August 2026
Unprompted review
Rated 3 out of 5 stars

People are very nice

People are very nice, selection is wonderful. My dislike is that as flying crew banana bread gets dry and starbucks staff is not alliwed to sell it sealed. Please change that so travel with your product would be a pleasure.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Starbucks has gone downhill…

First, all the furniture they finally returned (we were elated) was gone. In areas where they had several tables & chairs, now there was one. Even a terrible looking couch was there. Piles of boxes next to few tables. There were 3X the baristas but all seemed confused. The wait was so long, I was going to cancel my order. And lastly, the Frappuccino drink I order daily was horrible. As was the one I ordered day before. I researched Starbucks & discovered they installed auto ice makers - Frappuccinos now taste like lattes. Not icy at all. Goodbye, Starbucks. Your competitors are so much better & less expensive.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I was very disappointed with this…

I was very disappointed with this Starbucks location. The biggest downside is the lack of a drive-thru. Considering its location on Beirut’s Corniche, where traffic is often heavy and parking can be difficult, a drive-thru would make a huge difference for customers. Unfortunately, the current setup is inconvenient and doesn’t meet the level of convenience people expect from Starbucks. I hope the company seriously considers adding a drive-thru service at this location in the future.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Annaliese in Starbucks at the Ash St

Annaliese in Starbucks at the Ash St
Piqua Ohio location is SO rude. She messed up my order and then when I corrected her that it was not what I ordered, she shut the window on me after I asked for a straw. I was a daily customer and will no longer be a Starbucks customer.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

Karen was awesome here at the E.commerce location very polite and smiling she made me feel comfortable and my coffee was great. I love this location

2 August 2026
Unprompted review
Rated 2 out of 5 stars

Coffee always tastes of hot bitter liquid!

The two stars awarded are for everything that is immaculate with Starbucks, except the coffee.
I live in West London and must say Starbucks coffee houses outclasses all the rest with good service, nice air conditioned rooms with a good choice of powder toppings and cleanliness, but then the coffee is more expensive than others. 
It’s such a shame that coffee has always tasted bitter no matter which choice is selected.
It never tastes of coffee, which is money wasted. Perhaps they should serve the same brand as PAUL and PRET A MANGER who are the only ones serving tasty coffee. 

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Deficient service/assistance of both the Starbucks located in Roswell, Ga and customer service

I went to the Starbucks located in Coleman Village, 930 Marietta Hwy, Roswell, GA 30075. I ordered a cuppuccino and a blueberry muffin. When presented with the bill, it was an option to leave a tip and I did ($1.00) assuming will get a good services. So here are the problems that I came across:
1. The table outside were very dirty and I had to clean them myself
2. The cappuccino came out very fast but the blueberry muffin did not. After 10 minutes of waiting I went inside the shop and asked where is my muffin. The person that charged me was also the same person that was heating up the muffin. With a very bad attitude (like it was my fault) he said we have a lot of people and you need to wait. I said but I got the coffee and is cooling down. He said you have to wait.
3. I asked for his name and he wont give it. I asked the manager for his name and her name and she told they wont give their name, go complain to the customer service. I requested the refund of the tip, they said they cannot do it.
4. I called customer service. After all the apologies and so on she said she cannot reimburse me the $1 (thats the only thing I was asking for, I did not ask for a full refund).
So besides the bad treatment from the manager/employee of the store, and beside the inaprropriate response from the customer service, why was a given an option to pay a tip before the service was given???? Isn't the option of leaving a tip a sign that the customer is happy?

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Vivian at Starbucks in El Paso

Vivian at Starbucks in El Paso, TX near, I-10 & Artcraft, would not lend me a pen. She was very rude & I did not appreciate it. I used to work at Starbucks, so I know what it's like to be a Partner. She did not deliver excellent customer service & needs further training.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Lex and Liz, Pewaukee, WI are amazing

Lex and Liz at the Pewaukee, WI location brightened my day with their kindness and understanding 💕 I was having one of those days; nothing was going right. I dropped my drink and they didn't make me feel bad about making a mess, they made me another drink, AND cheered me up in the process. Thank you!!!

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Got wrong drink.

Got wrong drink.. so sent message through Starbucks app..
They put the money a bit over 6$ back
I have the app.. but can't afford to go as often as I use to..
Was looking this morning.. the credit disappeared
Treating myself to a drink yes I was bummed so I sent the review.
Back to staying away.. can't afford to waste money. 1 And 2 stars on reviews.
Been going to Starbucks before the app ever existed..
Besides paying a lot for a cup if coffee that has gotten worse over time.. I read a lot of refunds disappearing from the app..
I thought it was just me.. Been making coffee at home.. Always turns out right.. Who has extra money anymore for 5$ coffee..7 $ cappuccino or 7$ fraps.
I only had been going because my insurance gives me gift cards

26 July 2026
Unprompted review

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