London Stansted Airport Reviews 

Just went to pay for drop off parking (2days ago) and the payment window is only 1 day. If you’re going to remove the physical ability to pay then you should allow people a reasonable amount of time to pay. Can I contact anyone to pay - of course not. Parking fine coming my way. People working here should be embarrassed by this dark pattern used to maximise revenue. Their trust pilot score speaks for itself.

Absolutely disgraceful, the removal of drop off payment at the barrier on existing has clearly increased their revenue enormously. Users are no longer given the option to pay at the time, this is clearly an excuse to issue extortionate fines for late payment. So instead of the normal substantial fee for a few minutes the late payment fine is £100, how is this permissible, it is absolutely daylight robbery.

DISGUSTING. there is holes everywhere. Dirt all over the floor. It was over crowded. At security it was over full of people, no space to move. Bad organisation.

Absolutely appalling experience at Stansted Airport.

My perfume was confiscated without any clear explanation, and the situation was handled in a completely unprofessional manner. The staff member who took it was incredibly rude, dismissive, and had a condescending attitude from the start. Instead of properly explaining why my item was being taken, they barely said anything and made no effort to help or clarify the situation.

To make matters worse, when I later tried to retrieve my own property in person, I was told I would have to pay £15 just to get it back — which is outrageous considering it was taken from me in the first place. There was no clear guidance on how to recover it, no proper communication, just being brushed off and sent away like it didn’t matter.

This is completely unacceptable behavior from airport staff. Passengers deserve respect, clear information, and fair treatment — none of which were provided here.

Very disappointed and frustrated with how this was handled.

One of the worst places to be or to drop off someone is this airport or must airport in the UK they all the same which looks like run by mobs or mafia, £10 just to drive through shocking prices. And if you forget to pay in the 24 hour window the driver through be comes £70. This is modern time robbery.

Great to fly into as adults but terrible with children, always the longest line at immigration and it’s never any different. Kids always tired and upset waiting for ages!!

The queues to get through security on the 21st March were huge. Some passengers were very stressed and upset as they were going to miss their flights. The customer service agents said the airport was 'very busy' (really?) and there was nothing they could do. The process just didnt work. An initial queue to scan your boarding pass and then a huge crowd of passengers creating a massive bottleneck to get into line for security. It was very badly organised. Took well over an hour of queuing to get through resulting in a very stressful start to a journey. My gate was a very long walk ... fortunately I made it but im sure many others didnt .... and through no fault of their own.

Horrific! Tens of us lost our flights yesterday between 1.30 and 5pm. The security lines were huge with hundreds of passangers. Ot took over 1h to go through security. Other airports have staff call people likely to lose their flight but not at Stansted. Security takes even longer now because they check almost every bag even if theoretically you don'y have to take anything out of your bag. I kept telling them I am losing my flight. No use.

I made a genuine mistake in booking the car park for the wrong date. Contacted Stansted by telephone got a brief shrug off & told to use the feedback form. It takes 8 / 10 days to get a response. I didn't get any sympathy & further contact was useless. my mistake cost me £100. Don't expect any sympathy from the airport owners!

My wife's Raymond Weil gold and diamond watch was in a zip pocket in her handbag. The only time the bag was not in her close possession was during security screening at Stansted. There is obviously a bent security staff member there.

This company kept us waiting 50 minutes on our arrival and therefore cost us £18 entry fee. When I complained they offered to pay exit ticket on return.
On return once again waited 45 minutes even though I called as we touched down driver handed me ticket said it was paid but trying to get out it was not. Had to reverse out find machine and pay. Very rude unprofessional drivers and phone service. Our new vehicle obviously had been kept in a muddy field it was filthy with mud and driver seat well full of mud.
Please do not use this company.
This company should change their name to meet and cheat

Everything is focused on getting your money, but when they've got it there's nowhere to sit while you wait.

A thieving system for collecting money for driving up to the terminal. No barriers, just a camera-controlled passage. Night flights when people return home half-aware and tired. Anyone can forget. No warning, an immediate fine of £100, or £60 if you pay upfront. That's theft in my opinion. I'll avoid this airport if I can.

After booking a rogue meet and greet carpark unintentionally (Safe Meet and Greet) which is nothing to do with Stanstead airport but they operate from their Orange carpark. Stranded after being told they were having a drivers strike and couldn't bring my car to me and wanted me to go alone in an unmarked car with a guy who couldn't/wouldn't confirm who he worked for or give us the address of where the cars were parked! (Along with several other scammed customers) Mark who works for Stansted airport came and saved the day!! He took a Stanstead minibus and drove myself and partner and the other stranded passengers to the carpark to collect our cars! Total hero!! Mark deserves a fat promotion!!

The security area was extremely busy this evening but moved very quickly.
One of the security team ( a gentleman who has a fabulous grey moustache and beard) was friendly and witty. His infectious enthusiasm and friendly disposition made the experience fun for everyone in the queue.
Well done!

Still a national embarrassment. Filthy dirty, bins overflowing, toilets just grimy, and only big enough for 1% of the people who need them? Honestly does th management team even visit this airport? If there is a queue for the toilets THERE AREN'T ENOUGH TOILETS!!!
£7 to drop someone from off, which you can’t book in advance? What can’t your computers cope with that? Or is it just another money grabbing opportunity? Sack the whole management team, you f it’s getting worse not better remove their licenses

It’s such a shame that it’s being allowed to get into such a state! Rubbish all over the floor where people are seated, some toilets are broken and why is there still carpet, grubby and worn. It’s catching up to Manchester, getting the title of ‘worst airport in England’.

I was treated in an inhumane way by a very rude woman who was part of the staff. They made me pay because my bag was too big and that’s ok, my fault, but she treated me so bad I had a breakdown in front of everyone. unacceptable

Having written to the CEO of MAG (Manchester Airport Group) who run Stansted airport. The CEO was too above me to reply to me personally and got a manager futher down the line assistant manager to email me ,. Once again there has been a big crash yesterday In Takeley regarding the parking which Stansted Airport CEO tells me it is illegal parking by fake park and ride companies which we all know is nonsense.It is because of the sky high prices Stansted chooses to charge people to park to go on holiday so they park in the surrounding villages ie Takeley main road ,. I got onto them after the latest crash and basically got alot of drivell. When are Stansted airport going to liase with the essex highways and get these red lines put in along the road in our village they have been promising for 2 years now.?? Again yesterday a serious crash with 4 cars involved going around parked cars on the main road, I have sent the email regarding the crash to the CEO which has been ignored this time around. Someone is going to get seriously hurt also the disrespect by Stansted airport regarding our village is Unacceptable . Get together MAG Stansted Airport and sort this out before some dies ,,,, PS why is MAG stansted airport not on trustpilot to complain directly? I just hope there isn't a death oon because I have wrote and the reply was frankly rubbish. I am keeping the emails for the newspaper should any futher incident happen.Signed A concerned villager who has to live this parking daily,

Abslolutely appalling!! You can't transfer from one flight another without first leaving the airport through customs just to start all over again through securety. Idiocracy at its finest!