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Christmas Dinner – Complete Operational Failure and No Follow-Up
We booked the 5:00 pm Christmas Day dinner, the very first service of the evening, and what followed was one of the worst dining experiences we have ever had — especially considering the €194 price tag.
Service was completely disorganised from start to finish. Water was requested four times and was never properly served — in fact, we still did not have water when we left, despite spending over €50 on drinks, including a very average bottle of wine.
There was no English menu (which is fine) and although the waitress spoke fluent English, she refused to explain the dishes. I had to rely on an online translation tool simply to order.
Courses were served in a chaotic and unacceptable order:
Starters arrived during the apéritif
Soup was brought while we were still eating the starter
Main courses arrived before the soup
Desserts were served before the mains
Staff openly admitted they did not know what had already been served and were simply delivering plates at random.
Food quality and presentation were equally poor:
Duck rillettes were served without bread
Soup arrived in a dirty, spilled bowl, with uneven portions and no bread
The venison main course contained an almost nonexistent amount of meat
Dessert was of extremely poor quality and largely uneaten
To make matters worse, a “free” glass of cava advertised as included was charged separately (€6.50 plus tax). Staff were also unable to identify the dessert they were serving — even after consulting a manager — despite it being a set menu with only one dessert, served repeatedly throughout the day. This alone highlights a serious lack of training and organisation.
This was not a festive meal; it was a stressful, chaotic experience that completely ruined our Christmas evening.
Update: I sent a formal email to management requesting a refund and a response. After two days, I have received no reply whatsoever. This silence only reinforces the impression that customer satisfaction — even after a disastrous Christmas service — is simply not a priority here.
At this price point and for a Christmas service, this level of disorganisation and indifference is simply unacceptable.
Not recommended.
