Quite easy to place an order on the website. I placed 2 orders and both were delivered quite quickly. Moreover, the prices are quite advantageous compared to other websites.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was hesitant for long time to make my first purchase, googled, read reviews, still wasn't sure as still afraid spend my money online afraid of scam. Finally purchased 8053 brown doc martens and... W... See more
Got what I expected! Prices were great, I was really happy with the sale price on the stuff I was interested in. I appreciated the product photos on the site, they were genuinely useful in helping me... See more
Your customer service team is fantastic! Before shipping each order, you meticulously inspect every item to ensure customer satisfaction. If there are any quality issues, you even email me to let me k... See more
Company details
About SSENSE
Written by the company
About SSENSE
SSENSE is a Montreal-based fashion platform with global reach. Founded in 2003, SSENSE is pacing the vanguard of directional retail with its mix of over 500 luxury, streetwear, and avant-garde labels for men and women.
Our Mission
Currently serving 150 countries, generating an average of 76 million monthly page views, and achieving high double digit annual growth since its inception, its field of focus has grown beyond that of a typical e-commerce entity as it explores the nexus of content, commerce, and culture. More than just a retailer, SSENSE is becoming a cultural protagonist in its own right.
Contact info
SSENSE MONTRÉAL: 418 St Sulpice St, H2Y 2V5, Montreal, Quebec, Canada
- +1 877 637 6002
- customercare@ssense.com
- www.ssense.com
4.0
Great
52K reviews
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It's fun because I can buy luxury items…
It's fun because I can buy luxury items that aren't available on other sites!!!
But I feel like the selection is a bit limited!!
I keep thinking about it and it's so much fun!!
But I'm in Korea, and the customs and shipping costs
make me feel bad!
Please consider this!
18 February 2026
Unprompted review
Fast shipping and straight forward
Fast shipping and straight forward! I love my everything in my purchase and will be ordering from them again.
4 March 2026
Legit and GREAT company for hard finds
Legit and GREAT company for hard finds. I was able to find a discontinued shoe (Doc Martens) in my size after checking over 30 stores (online and brick and mortar). I did pay a little more for shipping as it seems this company is out of Canada, but I got what I wanted and shipping was pretty quick considering the distance. I would totally shop with them again. I received the item brand new in the box. This company is definately worth checking out.
23 February 2026
Unprompted review
Good
My first purchase experience with your company was good. I appreciate the regular updates on delivery status and the on-time delivery. Everything is great, and I will continue using your online shopping platform.
4 March 2026
So many beautyful thing
So many beautyful thing. I would prefer a filter for the size, because it takes so much time to see all, also the size I don't need. Sometimes it makes me tired and I finished.
10 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SSENSE
We apologize that your experience did not meet your expectations. We are committed to resolving this issue and can confirm that one of our agents is already working directly with you to find a solution.
Badest experience ever
Badest experience ever! Bought a bag ! FedEx lost my package 📦! Send ten mails so Ssense but no reaction just tell me Ssense to do nothing because there get the money ..FedEx say there can just make the credit to the sender not to the buyer! Ssense help me not till now!
2 February 2026
Unprompted review
Reply from SSENSE
We apologize for the delivery issue. We are committed to resolving this issue and can confirm that one of our agents is already working directly with you to find a solution.
Very careful this junky company
Very careful this junky company. They sent me twice vacant boxes 📦. I had to dispute twice with my bank. Thanks for my bank otherwise you wouldn’t get money back. When your Oder is small value or you are beginner shop on this site they treat you honesty. Once you place order bigger as me I started placing order 1k+item, they used USPS on same day shipping and the boxes are vacant! How shame on this company from Canada 🇨🇦!
Moreover, has anyone noticed about its reviews. Each complaint in here’s review the company hires online trolls to feign several good reviews to conceal one of previous negative reviews. How scam Canadian company which spends energy on scam!
30 June 2025
Unprompted review
Reply from SSENSE
We apologize for the delivery issue. We are committed to resolving this issue and can confirm that one of our agents is already working directly with you to find a solution.
Reply from SSENSE
Thank you for sharing your feedback. We value your input and want to ensure your concerns are addressed. One of our agents will be in touch shortly via email to find a solution.
Good customer service and great service
Good customer service and great service
25 February 2026
Unprompted review
good service
18 February 2026
The items were send very quickly and…
The items were send very quickly and arrived as I wished them to be.
But I still do not have an invoice.
Asked for it at customer sevice last week.
25 February 2026
Great deals and service
Great deals for exclusive pieces, and no extra tax charge when shipped to a foreign country.
18 February 2026
Good service
18 February 2026
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