Square Enix Reviews 431

Liars an cheats makes 3 accounts 3 different subscriptions for xbox and they give you the same run around messages because they are counting there money and too lazy to handle there mistakes.

Moved my character to the wrong data centre by accident and was told to wait 3 days. Instead i have to wait 3 months to now move my character and support can do nothing or will do nothing. why is it time gated in the first place? useless support

I pre-ordered Life Is Strange: Reunion Collector's Edition on 1-23-2026.

This was well in advance of the 3-26-2026 release date. I want to highlight this so there's no confusion about if my order was placed on time.

The release date has come and passed and I looked at the tracking expecting to see it any day. The tracking implies I will not receive my pre-ordered game for almost a week after release date.

My *PRE-ORDERED* item is DELAYED.
That is utterly baffling and asinine.

I opened a ticket since I purchased the product directly from Square Enix's online store. I voiced frustrations that the purpose of pre-ordering was to get the item on release date and that I had wanted to directly support the company by buying directly from them and was now being punished for it when I could have pre-ordered at a local Gamestop and picked up release date.

Their customer service reps response was to give me the tracking information and explain to me where the item was, completely bypassing my complaint in it's entirety.

They literally just sent me my tracking information as a response.

Tracking information that I already have.

Tracking information that I directly referenced in my complaint as the reason how I know its going to take over a week to get my order.

They literally just gave me the exact information I provided when I filed the complaint and dressed it up as a solution.

This is a joke.

I'm so glad this website exists so at least somewhere it's noted how horrendous there systems are. It has sent me on a 2 hour loop of bad emails, broken links, broken systems just to log into a game from 1999 that never had any of these problems. This company literally creates problems in the name of corporate greed and should be boycotted.

terrible cannot update username id for square enix only option for reseting password what kind of trash it is it has became trash

I purchased Final Fantasy X/X2 Remaster from Amazon and when I went to download the X2 part of the game for some reason it was showing as unavailable on the Nintendo eshop. I contacted both Amazon and Nintendo who were both very unhelpful. I contacted Square Enix support and they were brilliant. Long story short they identified that the original download code had been incorrectly configured and sent me an entirely new code to use. Happy customer.

The customer support is horrible and they lie to you.

They wouldn't help me cancel my sub when I lost access to my account. So I had to do a charge-back through my bank. Finally got access back and contacted support about reactivating my account. They told me to repay the amount in Crysta; so I did, then they fully terminated my account. Their "customer support" is very unhelpful and rude. Cannot contact them via phone; only scrappy online support.

Square enix is the worst company when it comes to their games and supporting the community. For instance buying the supreme commander rights and not doing anything with them. not making a new game like the fans want and not selling it to the community or anyone to do anything with. They are money grabbers and nothing else!

I wanted to give Final Fantasy XIV Online a try. So I signed up for the Square Enix website so I could play. I then could not sign in, at all, even though I had JUST made the account. I tried changing my password 3 times. Still could not sign in.
I then tried to contact support. The website wouldn’t work at all. So I looked up their phone number. The message said “Starting September 30, 2025 we will no longer provide phone support.” So I just couldn’t get any help.
So they lost a potential customer, if I had likes the online game, I lost likely would have bought em things from it. But it won’t even let me in the game so. 🤷🏼‍♀️ I guess they don’t want new players.

I pre ordered an item from this storefront. I needed to make a change roughly 20 minutes after I ordered it. I was told because I waited too long the order had already been fullfilled. Keep in mind this was a pre order and the release date was over a month away and 20 minutes had passed. Have you ever heard of a pre order you can't cancel? I haven't... After contacting their so called customer service and being fed nonsense from them they said I can refuse the order when UPS delivers it. Well guess what release day came and went no delivery at all. Finally a week later a ups package was on my porch...funny how that one package didn't need to be signed for even though every other package I have ever had that required a signuature had to be signed. (I am saying they called and canceled that directly to ups)

This company thinks that because they will go out of their way to make your life hard you won't get your refund think again. This is no Japan. This is America. We have consumer protections. Now I start the process of a return with them. They will be given one week to produce acceptable results or I will be contacting my bank and going that route.

I will never ever purchase anything from their storefront again. Horrible company and horrible people. I don't even want to buy their games anymore after this. This has been nothing but a waste of time...a painful one at that. AVOID these clowns.

Square is one of the most ruthless gaming companies and have very offensive and disrespectful content on many games.
First of all, they do business with many gacha game companies that are shady and predatory such as GUMI, which develop expensive Global version gatcha games, that have the Square logo and eventually these gacha games end after a few years,
so players lose their money and game progress. Basically you could say that these type of games are heists. Square takes no responsibility and instead they advertise these games on their social media to maximize profit. Also as I have mentioned in my review about GUMI, when War Of The Visions , that has the Square logo, ended service they refunded only South Korean and Taiwan players which is unfair
and when I asked the reason they didn't responded, so they are probably racists and USA citizens, Europeans and others mean nothing to them. Square didn't gave me an explanation for this either.
Many Square games are anti religion especially against Christianity but lately, as I found out, FF14 main story is very insulting and offensive against Ancient Greek religion, Hellenism (which is still practiced) and against Ancient Greek History. Basically every Ancient Greek Deity is crazy and evil on the main story quest. The death of Athena is one of the most disgusting scenes that I have seen in my life in a game/movie. As a Greek I consider these contents very offensive/disrespectful and I have mentioned all of this to Square in the past which does nothing about it, they still keep offending everything Ancient Greek related and of course notice that they avoid disrespecting their own Japanese religions, which is another indication that they are racists.
On their last expansion of Final Fantasy 14 I had terrible lag/delay on frontlines at a point that i couldn't play anymore and their customer just didn't care when I mentioned this.
Also I have asked for a refund many times about their gacha games and they refused it. Case number 00297737.

Just realized no cross over for gear from ff7 remake to rebirth. Slow and boring seems to be SE's business model now. I thought we were getting three parts of the same game not three games I would have to level up each time. Never again will this greedy company waste my time.

I recently purchased the Final Fantasy XIV Complete Edition under the assumption that I was buying a full game. At no point during the checkout process was it made explicitly clear that the game requires a separate, ongoing monthly subscription just to access the content I paid for. The only mention of this was buried in fine print or hidden in the user agreement — nowhere near the purchase button, nowhere prominent.

After realizing this only after payment, I reached out to Square Enix for a refund. I hadn’t touched any paid content, hadn’t finished installing, and made the request in good faith. Their response? A blanket “no refunds” policy, pointing to the EULA I "accepted" mid-purchase. No consideration, no flexibility, no customer support — just policy and links.

This kind of practice feels intentionally misleading and absolutely exploitative to anyone unfamiliar with MMORPG pricing models. Square Enix has shown they care more about short-term revenue than long-term trust. I’ve initiated a chargeback through my payment provider and won’t be purchasing anything from them again.

If you’re thinking of buying the game, know this: you are paying upfront for a product you won’t even be allowed to keep playing unless you subscribe monthly. That should be the first thing you see on the page — not buried in fine print.

So 4 days after downloading rhezgame on the ps5. I'm on square emiz site trying to buy a sub with 0 luck on how to do it. Like, it's so hard to sub and play.
Every time I do something on their site, it logs he out and I need to reply in again.
After 30 minutes I can't even sub because I still haven't found it.
I can't even ask on the forums as you need a sub active to participate on their forums.

It's a never ending cycle or just trying to find out where to sub to FF xiv

i use to buy my subs from the store then the store said sold out for months i lost my house and 450 dollers of stuff from the store so yea its bs . then i find out subs delayed due to dawntrail and thats bs . if the store sold me my subs when i needed it i wouldnt have this problem it cool when your friends dad is the president of the usa

Tried to report a bug with the login screen that persist for more than 2 years where it hogs 100% of the CPU on win platforms. I gave them all the data I had, the hardware specs (one of the best cpu and gpu on the market) and a reproduction scenario

After about 20 emails of pure nonsense I gave up. There will be literally no help and they don't even have any logs in any kind of way that they can use for the support. They never intend to fix any bugs period.

Extremely slow. Bought a digital code for FFXIV expansion. After 4 hours don't even have it. It basically was a waste of money since I had planned to play that day and can't in the near future. Any digital game I've bought elsewhere I just got a code instantly. Terrible and regret buying it since I can't refund.

They keep ruining FFXIV Online with pointless updates that either make the gameplay worse or break mechanics and features. Their greed and incompetence have ruined the game. The executives are masters at making poor business decisions. I have cancelled my subscription in protest.

I just want to start this off by saying it's clear that unfortunately many people have had bad experiences with Square Enix Customer Support, and so I was torn when I one of my figures I received from them snapped above the ball joint when I was (carefully) trying to pose it. After seeing the negative and totally valid reviews I considered trying to glue it back together but I wouldn't be able to change the pose or anything.
I decided to email them and they were so quick to respond. I sent it back and they covered the delivery costs once they received it, and a new one arrived in a couple of days despite it now being sold out as a preorder.
I feel bad for anyone who hasn't had the same experience and wish every issue/ticket across all companies could be like mine was. Very grateful and impressed with how quick it was resolved.

CRIMINALS. Avoid. Absolutely disgusting service. Out of 25 items ordered, about 10 were damaged/broken and not new as purchased. Customer service is non-existant and an insult with complete lack of ownership. Never ever ever use these crooks for anything. Disgrace.