Sportsdirect.com Reviews 

There doesn't seem to be a very good customer service whilst at your stores, the experience is never very good, a mystery shopper in sports direct would be a fantastic training opportunity and all staff could reflect on the feedback, there never seems to be anyone on the floor when you need them especially footwear. There is always a que for the till and the wait time is painful, then when you are getting served it is never straight forward, for example taking 1 trainer to the till as you can't find a staff member after waiting in the que to be told to go back to the trainer department and wait for someone. I no longer do this, I have learnt to ask the staff to radio through to the staff member on that department and bring it up to us whilst you put my other items through the till. Very naughty store, it has been like this for years. Online is a bit better but the collection from the store price from £4.99 to £9.99 is actually ridiculous to add this amount on to the original purchase. This shouldn't be allowed. No other store chain I know charges for items to be delivered to store.

This review is about my experience yesterday I visited 3 stores which was Mcarthur Glyn, Talbot Green & then Newport. In Newports defence there was a lovely young boy who was on the trainer department and he was fantastic a real nice well manoured boy who went above and beyond for me. Sadly there are no name badges being worn so I couldn't even ask for him to recieve this praise. This was the first time Newports store was a pleasure to be in, sadly they didn't have my size so I left and didn't have to face the dreaded que.

I bought a rain coat and an umbrella from the website. Both arrived quickly enough but the umbrella was broken. Unusable. Wouldn't open. Not suitable as per my consumer rights.

I made a complaint with which the AI agent agreed that my umbrella was broken.

The department set to find a solution to this has dilly-dallied. Waited. Told me they need a response from the courier.

As I bought this from sports direct as a retailer, they are responsible for providing me with a proper product. Not the courier. As it is broken and as they have confirmed it is broken, I would have expected a quick response of either a replacement or a refund. I am told to wait for a response from a courier that I do not believe will come. It has been 10 days since I first made the notice of the issue and it feels as though they are simply waiting for me to get bored, give up, or to get beyond the 30 day window where a refund is necessary.

Website easy to navigate. Great deals. Fast checkout. Happy with experience. My son is looking forward to receiving his football boots. Pleased with service, will be back

Still not received my order after it originally getting lost in transit

I was trying to place a £217 order yesterday through Sports Direct but repeatedly couldn't get the card payment to process. I contacted customer service after already following ALL of the troubleshooting steps recommended by Sports Direct, including trying different browsers and devices, different payment cards and clearing the cache.

I specifically asked whether there was an alternative way to complete the purchase, such as taking payment over the phone.

The response I received from Jerusa simply repeated the same troubleshooting advice I had already explained I had completed, and advised me to contact my payment provider. My actual question about whether payment could be taken by another method was not answered.

I appreciate that website payment issues can happen, but I contacted customer service because I had already exhausted the standard troubleshooting. I expected the response to address the issue I had actually raised.

Very frustrating experience, particularly when I was trying to make a substantial purchase.

No thank you, Sports Direct. I'm not sure how you're in a position to turn down money, but there you go.

This is the second time I have paid for next day delivery at a cost of £9-99, Evri is the delivery service, say no more, and haven't got my item on that next day as stated, Evri class next day delivery as 1-2 days, so what's the point of offering that next day when your courier choice don't do it but take the money, I should be refunded my postage, this reflects badly on yourselves

Offers are good but having to pay £4.99 to return an item really does put me off from placing further orders. Naturally, some brands do not size the same as others and there will sometimes be the need to return. I should be able to do this in store or online for free but i cant.

I want someone to contact me as my parcel was left in a bin down the road from my house. It wasn’t there when we checked but a photo showed it. Please resend me my daughters shoes I paid extra for safe and fast delivery ready for school at the start of the week! Terrible service and no one has contacted me from Evri despite logging a complaint.

The cordless vac for car is useless, keeps cutting out and very poor suction. Total waste of money.
The car boot protector bought at the same time (Also Goodyear) has a straight split in it!
Unfortunately it’s past the 28 day window for returns, as I was unable to open items until I returned from being away. Only good thing is that parcel arrived as stated.

Brought £200 gift card to use online . Kept coming up with something gone wrong customer service said nothing they can do have to wait 48 hours . Not good enough .Needed to order things straight away not in 2 days time . £200 wasted would never use sports direct again

Sports direct again

Simple to order. Excellent quality products and very reasonably priced. Delivered to local store earlier than expected.

My order was dispatched quickly. The items are excellent and the prices were very good. I'm really happy with my purchase.

I ordered some footwear on Saturday hassle free and straight forward, they have arrived Tuesday alot earlier than expected .Great service. Thanks.

Shipping costs ridiculous. There is a charge for click and collect from their outlet in my home town. I should be allowed to collect from their outlets free of charge.

My order was placed Sunday but was not shipped out until Tuesday why the delay not very good service

Got the wrong size and I have to pay to return it

Put through 2 orders 10 mins apart. The lack of ability to amend an order so that you don’t get charged 2 postage bills is not acceptable nowadays. In addition the product was advertised at £15.99 and when added to basket it was £19.99 so charged £10 more with this and postage. No free click and collect

Web site is easy to use. Delivery is really good (never had a late parcel ) prices and quality are spot on and there sales is amazing .great shop. Have had many orders

I had two parcels go missing within a week. Need to get a better delivery service

As always good quality goods easy to order arrived on time would highly recommend