Spoonflower Reviews 

1,595
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique designs and flexibility in fabrics and products, often finding exactly what they need for various projects. Reviewers frequently praise the quality of the fabrics and wallpaper, noting that orders often arrive quickly and as pictured. The customer service is also highlighted as being very helpful and responsive, with many positive interactions reported. However, some customers express dissatisfaction with the high prices of products, finding them expensive for the quality received. There are also concerns about product quality, with instances of colors being off, misleading product descriptions, and wallpaper not lining up or falling off walls. Some people experienced issues with orders being lost or delayed, and a lack of a customer service phone number made resolutions difficult.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the flexibility in fabrics and designs... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the great flexibility in... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction, noting that their... See more

Customer service

People report ambiguous experiences with customer service, with some praising prompt and helpful responses,... See more

Price

Reviewers highlight negative aspects of price, with many finding products to be overpriced and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with... See more

Company replied

Rated 4 out of 5 stars

I had an issue with a sample I received and as a first-time user of Spoonflower I was unsure if it was my design or the printing that was at fault. I received very prompt attention through the support... See more

Company replied

Rated 4 out of 5 stars

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curt... See more

Company replied

Rated 5 out of 5 stars

I have purchased a number of wallpaper samples from Spoonflower and re-did a wall of mine with one of the designs they carry. The self-pasting paper worked out really well. Fast shipping and the desig... See more


Company details

  1. Wallpaper Store
  2. Do-it-Yourself Shop
  3. Fabric Store

Written by the company

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,595)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I received a fabric print that missed the mark a bit. The Customer Service representative was quick to respond and do what could be done to make things right. No fuss, no muss, no hassles. Sometimes mistakes happen, what counts is how you handle it- and in this case, it was handled excellently.

12 March 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Glad to hear it- we want you to be happy with what we have printed and shipped to you. And if you ever want to share the end results with our team, we love to see how it all came together in the end. Enjoy!

Rated 2 out of 5 stars

Warning about wallpaper, read before buying!

TLDR: "the life-spam of our Peel and Stick is 1-2 years and the time in the box before installation may have impacted the longevity or adhesive"
I had purchased wallpaper from Spoonflower before and it has been hanging fine (thus the 2 stars), but I later spent almost $600 on wallpaper for another room and it started falling 5 weeks after hanging. Because of life, I had not hung it right away, so it was outside the 30 day window when they may have done something about it. I reached out and they responded with the quote above. Those facts HAD NOT BEEN DISCLOSED prior to me making the purchase.
I'm writing this review to warn others before they make the same mistake.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service/help center

Original order was not delivered...due to USPS..called immediately the help desk and they rectified the situation...aplogetic and sending my order again. No hassles at all.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Falling off my walls!

I spent over $1,000.00 on the peel and stick wallpaper. It took me several weeks to install. It's been 5 months and it's falling off my walls. I'm sick about it- I worked very hard to match and get the seams just right. I installed a bathroom sink, toilet, and light fixtures over the wallpaper. Putting up new wallpaper will be even more difficult now. If I had to do it over I would purchase regular wallpaper and hire a professional to do the install. Expensive lesson learned.

8 March 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Hi Nichole, so sorry there was an issue with your wallpaper. We are unable to find a communication with our customers support team linked to this, so if your order is within the limitations of our return policy https://support.spoonflower.com/hc/en-us/articles/204444690-Returns-and-Exchanges - please reach out to them if you have not done so already. Thank you!

Rated 5 out of 5 stars

Very responsive customer service

Very responsive customer service! Not AI auto replies. Spoonflower is wonderful, talented artists, beautiful designs, and curation.

7 March 2026
Unprompted review
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Reply from Spoonflower

Thank you so much, Amy. Our customer support team try their best to be there when a customer wants to connect with a human!

Rated 5 out of 5 stars

I recently had to resubmit my tax form…

I recently had to resubmit my tax form and wanted to confirm that everything was submitted correctly. I contacted the Spoonflower Help Center, and they responded very quickly, confirming that everything is in order.

27 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Glad we could help, Susana! Thank you for sharing!

Rated 5 out of 5 stars

Great customer service & quality

Great customer service. I use Spoonflower for my business and they're very knowledgeable about fabric and wallpaper types that help me feel more confident choosing the right option. My customers have always been happy with the quality.

27 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

We appreciate you, Pamela! Feel free to reach out to our team any time.

Rated 5 out of 5 stars

Excellent support and very fast resolution

I recently had some doubts regarding my account information and tax documentation. The support team was excellent—they responded very quickly and were extremely helpful. They confirmed all the information I needed and even corrected an error in my data. It’s a relief to work with a company that truly tries to solve your problems efficiently. Highly recommended!

26 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you, Maria! I am glad we were able to reassure you and help you through the process.

Rated 1 out of 5 stars

I will not buy from you again

I will not buy from you again. Please don't contact me

22 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

We understand, Tracy. You may click on "unsubscribe" at the bottom of any of our emails sent and/or text "stop" in a reply our text messages.

Rated 2 out of 5 stars

Great designs, quick delivery, but $20 a yard is too much

I love the breadth of design in Spoonflower fabrics, the incredible variety - and the sales. The new $20 per yard cost is outrageous. It's just too high, up from the already high $18 per yard. With JoAnn Fabrics gone, there is an even greater need for a reliably good fabric shop. But please return the price - to at least $18, but $16 would be even better. Please don't price sewers like me out of a good thing

19 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you for sharing your concerns, Anne. We frequently offer sales and discounts on our site which can help bring down the costs of our print on demand fabric. If you are not on our mailing list already, we encourage you to do so! And if you can order in bulk, we are currently running a "Buy More, Save More" promotion for orders that are 15 yards or more. https://www.spoonflower.com/en/small-business

Rated 4 out of 5 stars

I have ordered Welcoming Walls Vintage…

I have ordered Welcoming Walls Vintage Floral Wallpaper from Spoonflower Shop ZucyakSa on June24 th 2024. The colors have turned out really well , just as I wanted it to be.

19 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

That sounds delightful and so glad to hear you love the colors. Enjoy!

Rated 5 out of 5 stars

Thanks for Spoonflower!

I use Spoonflower from Japan.
Spoonflower's service is literally spreading my creativity around the world!

18 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you for sharing!

Rated 1 out of 5 stars

yet again more problems

yet again more problems. I am still trying to receive an order for wallpaper I ordered on 17th January 2026. Impossible to speak to anyone to check you have ordered correctly, i got my order wrong, only partially refunded for over ordering. It wasn't until I got PayPal involved i even got that. Now the whole rest of my order has been lost. I'm currently fighting for it to be delivered with PayPals help but nothing yet & its the 18th Feb 2026 now. Horrible communication. I have spent nearly 800 pounds sterling with this company & have received zero to date. Do not use this company!

18 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

We definitely want you to receive what you have ordered, Claire! We encourage you to continue to communicate with our customer support team if this is still not resolved. Thank you!

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Erin was very knowledgeable about the wallpaper I was interested in and she made some great recommendations.

10 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you, Kristie! Erin is a gem- we will be sure to pass this along to her.

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