Split The Bills Reviews 

3,669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for providing quick and helpful support over the phone whenever urgent issues arise. People genuinely appreciate the efficient assistance received when setting up new utilities and resolving everyday billing questions smoothly. However, some reviewers were not happy with the overall handling of their ongoing monthly payments. Consumers frequently mentioned receiving unexpected reminder letters from various suppliers because payments were occasionally missed or delayed. A few individuals also stated that communication stopped entirely when they tried resolving these frustrating financial problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently quick and... See more

Customer service

People report positive experiences with customer service, highlighting quick, efficient, and friendly support... See more

Response time

Customers consistently note positive experiences with response_time, highlighting fast email replies, short... See more

Service

Users describe positive interactions with service, highlighting efficient support and helpful staff who... See more

Payment

Consumers find payment experiences to be mixed, as ongoing billing issues and surprise charges have caused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... See more

Company replied

Rated 5 out of 5 stars

The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... See more

Company replied

Rated 5 out of 5 stars

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payme... See more

Company replied

Rated 5 out of 5 stars

Had some problems with setting up gas within our home. Customer service was much better than I expected. Anisa was a big help in getting our gas up and running and made sure that we was all settled wi... See more

Company replied


Company details

  1. Housing Utility Company

About Split The Bills

Written by the company

We take away the nightmare of managing bills for students, professionals, landlords and letting agents, alike. Get a quote now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,669)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Pete was very attentive and…

Pete was very attentive and understanding when I explained to him my problem and was able to give me a clear solution that I had been worrying about!

20 January 2026
Unprompted review
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Reply from Split The Bills

It’s great to know that your issue was solved! Thank you for the 5-star rating ✨

Rated 5 out of 5 stars

Being polite and understanding the…

Being polite and understanding the question to give the apt answer. Not justing listening but also giving the idea to help. I have contacted them more than 5 times these things never changed good work from split the bills.

19 January 2026
Unprompted review
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Reply from Split The Bills

Thank you for the 5-star rating🧡

Rated 5 out of 5 stars

Lyndsay was very kind and helpful

Lyndsay was very kind and helpful. She emailed me promptly following the call with further information on how to proceed with the bills we received!

15 January 2026
Unprompted review
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Reply from Split The Bills

We’re thrilled to hear you received the support you needed promptly! ✨

Rated 5 out of 5 stars

Amazing service from Lindsey

Just sorted out a refund issue and it was sorted very quickly and efficiently with Lindsay. Despite, me misinterpreting some things they were kind and tentative and sorted it quickly. Really easy and pleasant!

15 January 2026
Unprompted review
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Reply from Split The Bills

Thanks for the positive feedback 😊

Rated 5 out of 5 stars

Peter was so nice and helpful on the…

Peter was so nice and helpful on the phone! Clearly explained everything to me and made me feel confident and reassured that split the bills were dealing with our issue!

Thank you so much Peter

15 January 2026
Unprompted review
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Reply from Split The Bills

We appreciate you sharing this 5-star review!

Rated 1 out of 5 stars

How do people actually use this company…

How do people actually use this company to settle any bill payment? They are the worst! They haven't made any payment, my credit score is down 16 points, I have recieved a letter from the solicitors of British Gas and there is late fee payment from both Welsh and British gas.

9 January 2026
Unprompted review
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Reply from Split The Bills

Hi Nora, we're sorry to hear about your experience. Your review has been shared with our customer support team and they're actively working to resolve this for you.

Rated 5 out of 5 stars

Amazing customer service

i believe I spoke to someone named Michael today. He had an amazing personality and really helped in getting me sorted out regarding my billing issue. Amazing customer service.

8 January 2026
Unprompted review
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Reply from Split The Bills

We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

George handled my call

George handled my call. It was more of a grievance rather than an enquiry. And he was patient and kind enough to listen me out and gave the apt response to my concern. Well done George!!!

6 January 2026
Unprompted review
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Reply from Split The Bills

Thank you for your 5-star feedback! 🧡

Rated 3 out of 5 stars

Review would be a lot worse if not for…

Review would be a lot worse if not for Michael. Been waiting on WiFi for weeks but he got it ordered the next day after a 15 min phone call. By all means he’s got a 5* review from me.

10 December 2025
Unprompted review
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Reply from Split The Bills

Hi Marz, we're sorry to hear about your recent experience, however we're glad to hear this was rectified. Please reach back out to our customer support team if we can be of further assistance. Thanks

Rated 5 out of 5 stars

I’ve been a customer with split the…

I’ve been a customer with split the bills for 3 years now. It has always been great without any issues. Today I needed help sorting out some WiFi problems and Gemma was brilliant on the phone, fantastic service!!!!

1 December 2025
Unprompted review
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Reply from Split The Bills

It's great to hear your positive feedback, thank you 🧡

Rated 5 out of 5 stars

Excellent customer service received…

Excellent customer service received from Michael today, able to provide a clear understanding regarding the email sent to me about a missing payment. Giving a clear insight into the reasoning for the payment.

Excellent communication skills and approaches his job with joyful approach which is excellent what all customers deserve to experience this Christmas season.

Many Thanks Jenae.

#Michael Needs A Raise.

27 November 2025
Unprompted review
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Reply from Split The Bills

Thank you for your 5-star feedback, we'll be sure to share this with Michael 🧡

Rated 1 out of 5 stars

DO NOT TRUST SPLIT THE BILLS THEY DONT PAY FOR BILLS

This company does not pay for your bills we recieved a letter from British Gas of an unpaid bill of £210.91. We contacted split the bills on the phone just for them to give an automated response and you can never actually get to them on the phone. We then tried to email them and they asked for the details which we gave and they said they will sort it out and if we don’t hear back from them then they will have paid the bills. A week later we get another letter from British Gas of the bills and now they’re charging £13 extra on top and they’re threatening to add another £31 and getting debt collectors involved. So split the bills are going to completely ruin my credit I would not use this service at all! I read the recent reviews and other people are having the exact same problem. We pay the money on time to split the bills every time so I don’t understand why they’re doing this it’s unacceptable.

26 November 2025
Unprompted review
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Reply from Split The Bills

Hi Prajwal, we're sorry to hear about your recent experience. A member of our customer support team will reach out to you to try and resolve any issues asap.

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