Spirit Kingdom Reviews 

82
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally secure packaging that ensures items arrive in pristine condition. Many people also appreciate the competitive prices and the impressive selection of hard-to-find import items available on the site. Shoppers regularly mention how simple the entire ordering process is when securing their favorite collectibles. Some reviewers were not happy with product quality, noting occasional instances where items arrived faulty or broke shortly after delivery. Despite these specific issues with broken items, consumers still found the broader purchasing journey to be largely satisfactory.

What people talk about most

Product

Customers report overall satisfaction and delight with the products received. Reviewers frequently mention... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Consumers find price to be positive, frequently highlighting affordable and competitive costs compared to... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with their items. Reviewers... See more

Order

Clients share positive opinions on order, highlighting fast delivery times and items arriving in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never heard of this website before but came across it while looking for the new Mafex Knight Crusader Batman which I bought from them. Figure was excellently packaged with not a single scuff on the bo... See more

Rated 5 out of 5 stars

First I bought mafex wolverine, then Mafex Hush, Knightfall batman, and Bane. Both orders arrived within just a few days and came exceptionally well packaged and at a significantly lower price than ot... See more

Rated 5 out of 5 stars

Very reliable site. Had a problem with a figure but they refunded the money right away. Would recomend this as a very good place to buy from

Rated 5 out of 5 stars

Amazing company. Its really hard to find SHF figures here in the UK without paying crazy prices. Delivery was super quick. Really pleased with my figure, packed really well no damage at all. Will defi... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Toy Store

Written by the company

Here you will find many popular Toy/Action Figure series including Bandai's S.H.Figuarts, Medicom Toys's MAFEX, Takara Tomy's Beyblade and Hasbro's Star Wars Black Series. All at extremely low and competitive prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(82)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing, love this place

Amazing company for imports that are hard to find in the UK, have so much variety for mafex and shf! I’ve ordered 3 figures from them already and all have been packaged VERY well and sent delivered in fast time, I’ll always come back and support the store whenever I need some more imports!
Couldn’t recommend this place enough!⭐️⭐️⭐️⭐️⭐️

3 June 2026
Rated 5 out of 5 stars

Amazing

Pleasant transaction, great price delivery and up most care on packaging.

I have bought multiple times and will be my go to for Mafex Marvel figures.

Thank you for extra care on packaging.

25 May 2026
Rated 1 out of 5 stars

Absolute shambles…

Absolute shambles…

Sent a faulty product… fine, it happens, they don't manufacture the figures, so I don't hold that against them but what happened next has been an absolute mess.

Emailed them with full details and asked for a return…

No response

Chased them 2 weeks later,

Received a response a week later advising that they would send a return label the next day..

We’re now 3 weeks later and no return label has been sent, so all in all 6 weeks in and Im still at a loose end

I’m now having to mess around looking at raising a chargeback against the payment because Im getting nowhere

I see the positive reviews in here, so it looks like the company is all good when orders go well but god help you if there is even the slightest hiccup and you need support because their customer service is shambolic

27 April 2026
Unprompted review
Spirit Kingdom logo

Reply from Spirit Kingdom

Hi there,

We’re really sorry for the delay and for the frustration caused here.

It looks like this was a communication mix-up on our side.
As stated in the email sent earlier, we attempted to send the returns label on the 10th of April, but it seems this did not go through properly. As we were not aware of this, we were waiting for a reply from you, which caused the delay.

We have sent a new returns postage label to your inbox, and this was sent a few hours before this review was left, so please do check your emails when you get a chance.

Once the item has been returned, we will process the refund.
A chargeback should not be necessary, as we are more than happy to resolve this directly and get this sorted for you.

Kind regards,

Spirit Kingdom Support

Rated 5 out of 5 stars

Was a bit sceptical at first as I’d…

Was a bit sceptical at first as I’d never heard of this place before. Trying to find Mafex and/or SHF figures in the uk can be quite the challenge and expensive. But here there’s loads of options with surprisingly really good and affordable prices compared to many other places. Ordered and received within 2 days.
GREAT

18 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look